Salesforce LMS Integration Explained
An LMS on its own is something that can keep staff better informed, ensure that channel partners and customers are up-to-date with the latest product information and guarantee that all employees have taken the latest compliance tests. This, at least, is a very simple explanation of what an LMS can do for you and is what a basic, non-customized learning management system, such as Moodle, performs. However it is integrations with popular software and applications that truly give your LMS legs and unlock its true power. Integrations give your LMS the ability to work alongside and support programs and systems that your company uses on a daily basis and that, on the face of it, have nothing to do with training. Salesforce claims to be the world’s most popular CRM, so it is important that something as fundamental to a company’s success – training – to be closely linked with it.
Quite aside from simply managing and delivering training for educational establishments and businesses, Paradiso LMS, the learning management system from Paradiso Solutions, has a number of features that make it quite a lot more than just an LMS. It has a built in authoring tool, Paradiso Composer, for creating courses from scratch. It has various social learning features that bear more resemblance to Facebook than to classic eLearning. Most importantly from an instructor’s point of view is that you can run highly detailed reports and track your learners’ progress with ease. Salesforce LMS integration gives Paradiso LMS a huge boost by consolidating key aspects of your CRM and LMS in one place, where they are easily accessible.
Why Salesforce CRM
Salesforce is the planet’s premier CRM system and is used by thousands of companies, with millions of active users. Although split into various business units, Salesforce still has the largest market share of any CRM with a capitalization of $50bn. It invests heavily in philanthropy and especially marketing, having not reported a GAAP profit since it was founded in 1999. Salesforce has been recognized as the world’s most innovative company five times and is one of America’s most commercially successful cloud-based organizations. In short, it’s something that many, many different companies across the world use in some capacity and it makes perfect sense to integrate both training and customer relationship management.
As previously explained integrations are what gives your LMS the edge it needs to really carve out its own place in your company. The tools and apps that you use everyday to coordinate, design, implement, share, collaborate, schedule or record tasks and information can indeed work with your LMS in such a way that they help streamline the company, foster growth and reduce operating costs. After all, training your employees and ensuring that everyone is on the same page and has the information they need to do their job right is one of the most important facets of a sustainable business.
Paradiso LMS has been designed to work seamlessly with the programs that you use everyday, in such a way as to complement how they help your business. Part of this is our integration with Salesforce, which consolidates the power of both your CRM and LMS and streamlines the experience, giving you access to your training, learner records and data from the Salesforce dashboard, as well as instant access to over 5000 courses from the Paradiso Course Library.
Features Of Salesforce LMS Integration
Paradiso Solutions Salesforce LMS integration includes Single Sign On (SSO), so you need only one set of login credentials to access both platforms and there is no need to switch between the two. Training is embedded within the Salesforce platform and all you have to do to access it is click on the training tab on the dashboard. This tab also lets you view learner records and data and run custom reports and analytics, drawing on data from both your LMS and Salesforce. From the dashboard you can launch and assign courses, view eLearning material and use social tools.
One difficult side of maintaining so many different systems – HRIS, LMS, CRM etc. – is that employee, partner or customer information sometimes gets out of sync if these systems are not coordinated. Our Salesforce LMS integration automatically synchronizes this information whenever a new individual is added to the CRM or a registered user completes a course or milestone in the LMS. This way you can be sure that the most up-to-date information is always where it needs to be, and that hugely important information such as compliance is passed on to your CRM.
Collaboration Is Key
A big part of all new learning management systems is social learning and group collaboration, as it is now accepted that learner engagement and knowledge retention are strengthened through working together, and learning continues even in social environments away from the classroom. Paradiso LMS Salesforce integration works alongside Salesforce Communities, Chatter and Partner Portal, bringing the social aspects of your CRM to your LMS.
Paradiso Solutions Salesforce LMS integration is a complete solution for your company. Paradiso works with you to help you decide which features suit your needs, and how we can best combine the powers of Salesforce and Paradiso LMS for the benefit of your company.
By setting up these two platforms to work together you are streamlining two integral parts of your business, which can in turn have an effect on revenue. Your LMS takes on a host of new and exciting features and becomes an even more valued cog in the overall system. This adds a great deal of value and acts as a safeguard for the future of your learning management system within the company.
This post was first published on eLearning Industry.