6 Essential Customer Experience Online Training Resources For Onboarding

New employees don’t have the luxury of a steep CX learning curve. They need to provide the best customer service from day one, even if they’re new to the industry. Which onboarding resources should you include to bring them up to speed and raise the bar?

This post was first published on eLearning Industry.

Exploring The Impact On Education Of The Tech World In 2022

Next year is destined to bring a preview of new technological capabilities and nearly continuous advancement of existing ones. The impact this brings will likely be rather abrupt changes to how we live and work. We need to focus on becoming more effective at increasing our competency in what’s new.

This post was first published on eLearning Industry.

The Technical Writing Mystery Revealed

Communicating effectively through writing is an integral part of instructional designing and training. Learning how to evaluate the strengths and weaknesses of your current writing style is essential. In addition, discovering how to craft your written messages to others better is vital.

This post was first published on eLearning Industry.

6 Rapid eLearning Resources To Include In Your Conflict Management Online Training Course

Don’t let co-worker arguments spiral out of control. Or allow employees’ tempers to cost you loyal customers and repeat business. In this article, I highlight 6 rapid eLearning resources to include in your conflict management online training course.

This post was first published on eLearning Industry.