I know I'm going completely against most training-industry practice in saying this, but it's the truth. Likert-like scales create poor data on smile sheets.
If you're using questions on your smile sheets with answer choices such as:
Neither Agree Nor Disagree
You're getting data that isn't that useful. Such questions will create
data that your stakeholders--and you too--won't be able to decipher very
well. What does it mean if we average a 4.2 rating? It may sound good,
but it doesn't give your learners, your stakeholders, or your team much
information to decide what to do.
Moreover, let's remember that our learners are making decisions with every smile-sheet question they answer. It's a lot tougher to decide between "Strongly Agree" and "Agree" than between two more-concrete answer choices.
and Bill Coscarelli, authors of the classic text, now in its third edition, Criterion-Referenced Test Development,
offer the following wisdom: On using Likert-type
Descriptive Scales (of the kind that use response words such as “Agree,”
“Strongly Agree,” etc.):
resulting scale is deficient in that the [response words] are open to many
interpretations.” (p. 188)
So why do so many surveys use Likert-like scales? Answer: It's easy, it's tradition, and surveys have psychometric advantages often because they are repeating the same concepts in multiple items and they are looking to compare one category to another category of response.
Smile sheets are different. On our smile sheets, we want the learners to be able to make good decisions, and we want to send clear messages about what they have decided. Anything that fuzzes that up, hurts the validity of the smile-sheet data.
Acteon Communication and Learning and HC-One were awarded the 2013 Peer Award for ‘Excellence in Technology for People and Performance’ for their innovative programme aimed at helping the UK care home operator deliver kind care for residents and relatives.
LINE Communications, one of Europe’s leading providers of learning and communications solutions will be delivering a hands-on workshop on mobile learning at Great Ormond Street Hospital’s (GOSH) Learning Innovations Conference, which is due to take place on the 19th of November.
VIRGINIA BEACH, Va., Oct. 24, 2013 – DuPont Sustainable Solutions, producer of blended learning solutions that help strengthen competencies, increase profitability, boost productivity and protect lives, has been named to the Top 20 Learning Portal Companies list by TrainingIndustry.com.
A four part case study which begins publication with Part 1 appearing in October’s edition of Learning Technology magazine is set to show how food travel experts SSP, have met multiple challenges to deliver a measurable ROI on the company’s investment in their TWM built, Learning & Development portal – SSP Academy Live.
Totara is to launch Performance Management with the release of Totara LMS version 2.5 later this month. The toolset dovetails seamlessly with Totara's overall mission; making it simple for organisations to improve employee performance.