4 Ways Microlearning Improves Compliance Training

One major hurdle organizations face with compliance training programs is lack of interest from learners. To counter this challenge, put microlearning to use. Read on to know how microlearning can boost compliance training.

This post was first published on eLearning Industry.

Free eBook: Tips And Examples To Create Highly Engaging Online Compliance Training

This free eBook provides (through tips, best practices, and 10 examples) practical insights on you can create highly engaging compliance courses by adopting innovative learning strategies, and thereby, enhance the impact of learning.

This post was first published on eLearning Industry.

Is Your Learning Management System Compliance Ready?

There is no better tool than a Learning Mmanagement System for meeting regulatory compliance related to Learning and Development activities. This article provides an overview of the features an LMS should have to help an organization meet the training requirements issued by regulatory bodies.

This post was first published on eLearning Industry.

Why You Should Use SharePoint For Compliance Issues Of FDA Regulated Industries

SharePoint provides the essential tools required by CFR 21, Part 11 such as audits, system validations, audit trails, electronic signatures and documentation. When it comes to compliance training, this is an invaluable tool that will save the stress and financial consequences of non-compliance.

This post was first published on eLearning Industry.

How To Create A Meaningful And Engaging Compliance Course

Compliance courses are often driven by the corporate “compliance mandate” and tend to miss the ingredients for learners to relate to them, internalize the information, and apply it. As I see it, given the significance of the compliance mandate, there should be a higher focus on using approaches that appeal to the learners, impart learning that will stick, and finally ensure that this learning indeed gets applied at work.

Creating A Meaningful And Engaging Compliance Course

In this article, I will outline how we have made compliance courses meaningful to the learners, ensure the learning sticks, and increase the probability of this learning getting applied at work.

Why are compliance courses normally boring?

Compliance courses primarily revolve around dry concepts such as knowing a set of guidelines or dos and don’ts.

Although learners like taking courses that are user-friendly and easy to understand, they do not appreciate the traditional read-through/click-through information and quiz process, devoid of any ingredients to excite them. This impacts learnability and eventually results in lesser or no retention of learning.

Is it possible to integrate innovative learning strategies to compliance courses?

We have over a decade’s expertise in building compliance courses for various industries (most notably finance, healthcare, and insurance). Creation of immersive learning being our forte, we have infused life in compliance concepts, thereby providing scope for higher learner satisfaction and a better ROI for our customers.

We have adopted learning designs that provide an innovative, engaging, and learner-centric learning experience through:

  • Gamification.
  • Partial gamification.
  • Scenarios.
  • Story based narratives.

What can be done to instill the spirit of “why comply” in the learners?

In this article, I will use a case study to illustrate how we have created an engaging learning experience that leverages the power of scenarios (with variations mapped to suit the compliance mandate).

Case Study (Introduction To The Code Of Conduct)

Rather than starting with the dos and don’ts of a typical compliance program, we used the creative Instructional Design approach to present the content to help learners realize why they need to comply and hence provide long-term gain to our customers.

We worked with our Subject Matter Expert and established the learning outcomes that learners need to achieve for the compliance mandate to be met.

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How did we catch the learners’ attention?

In Introduction to the Code of Conduct, our course focused on:

    1. The Code of Conduct and the reasons why it is created.
    2. The application of the Code at work.
    3. The situations when good conduct may be compromised or at risk.
    4. How to choose the right path and avoid putting oneself and the company at risk.

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How did we make this course more engaging?

    1. The language and the examples used in this course are simple and easily understandable by all employees, whether it is a front-desk employee or a Senior Manager.
    2. It is applicable to all industries, which means it is a generic Code of Conduct and not specific to any particular industry.
    3. It does not cover all of the subjects in a typical Code so that they do not consider that they are now familiar with the Code and there is no need to read the actual document.

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What was the essence of our learning strategy?

Our learning strategy was woven with a greater emphasis on scenarios, examples, exercises, and inline checks in interesting formats.

  1. We used scenarios in two formats:
    • Quick check-point after a learning element is completed (recall/understand level cognition).
    • Application of the learning in a real-life situation through “Choose the Right Path” (analyze and be ready to use this learning at work).
  2. We helped learners relate to these examples and scenarios and understand how to handle dilemma situations.
  3. In addition, we provided tips and best practices and other useful information from domain experts.
  4. Our purpose of turning acquisition of knowledge to application of knowledge was served with this apt mix of theory and application.

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What more can be done to make compliance courses interesting and ensure that the learning gets applied?

Providing access on mobile devices (as well as desktops/laptops): The course is designed for mobile compatibility and runs seamlessly on PCs/laptops/tablets. This provides the required flexibility to the learner to access the course on a device of their choice.

Use Performance Support Tools (PSTS): In the next article, I will share a few examples on how you can complement or supplement Compliance through innovative value-adds, such as Performance Support Tools (PSTs). These are designed to help learners not just know about but also act in compliance on the job. This is one of our areas of expertise in terms of transforming acquisition of knowledge to application of the same.

Innovation and provision of that little “extra” is something we work on constantly. I hope this article was useful in providing pointers to create your own meaningful and engaging compliance course. If you have any queries, do contact me.

Source: https://www.eidesign.net/how-to-create-a-meaningful-and-engaging-compliance-course/

5 Tips To Encourage Employees To Comply With Compliance Training

It’s important that employees comply – for the good of their own and the organization. To do so, your compliance program needs to be engaging enough to help them internalize and apply the learning. In this article, I share 5 tips that will encourage your learners to comply with compliance training.

How To Encourage Employees To Comply With Compliance Training

There are 3 key reasons why employees dread compliance training:

    1. Compliance courses can be boring. When you throw at your learners dry concepts such as dos and don’ts and a set of guidelines you want them to follow, you’ve got to expect some boredom at the other end.
    2. Add to that the fact that they’re taking the course because you’re asking them to and you have more reasons to fear that learners may not be able to relate to, internalize, and apply the information.
    3. Besides, learners are not quite fond of the traditional going through of information followed by a quiz. If there’s nothing in the course that can engage them, nine out of ten times you’re likely to put your learners off. This will have a direct impact on the learning effectiveness and eventually your ROI on Compliance trainings.

It is evident that these aspects must be taken into consideration if we want to engage the employees effectively with the compliance mandate and instill the spirit of “why comply with compliance training”.

What Can Be Done To Make Compliance Training Engaging For Learners?

Before getting on to the tips to get your learners to engage meaningfully with compliance trainings, I would like to outline what should not be done:

    1. Don’t treat compliance training like a bitter pill that everyone should swallow (even though it will make them feel better).
    2. Don’t make the information preachy or prescriptive (adult learners hate this).
    3. Don’t use the most predictable format in eLearning – page turner and a quiz (avoid “boring” formats).

What Are The Tips That Will Encourage Employees To Comply With Compliance Training?

Instead, you can use the following tips to encourage your employees to comply.

1. Change The Tone Of Communication.

Instead of focusing on only the dos and don’ts, highlight why a given approach is mandated. As adults, we are likely to pay heed if the consequences are laid out clearly so outline the consequences of non-conformance to the learner and to the business. However, as you do so, make sure that you don’t throw legal jargon at your learners. Instead:

    1. Use the complex situations and present them in a simplified way to your learners.
    2. Put your learners in dilemma situations and ask them to choose the right thing to do.
    3. It doesn’t stop there. Show them the consequences of the decision they took and pose another challenge to check if they’ve learnt from the previous one.

2. Provide Flexibility To Learners.

Rather than making the completion of training as a “mandatory course to be completed in the next 7 days”, provide flexibility to learners. By opting for mLearning or mobile learning, you can easily provide the control to the learners encouraging to learn on the device of their choice and learning when they want to. Once they have this flexibility, they will take up that compliance course when they “want to” rather than when they “have to”.

3. Innovative formats.

Do away with traditional eLearning course designs where learners have to laboriously wade through high volume of content. Instead, opt for innovative approaches that will increase the engagement quotient manifold. Some of the approaches we have used include:

    • Gamification.
    • Partial gamification.
    • Scenario-based.
    • Story-based (storytorials).
    • Personalizing the experience for learners: We did this by using “avatars” that they can relate to and conveyed the message on compliance effectively.

4. Leverage On The Current Trends That Engage Learners.

Today, you can integrate microlearning and social learning easily into your compliance learning strategy.

Use the innovative, bite sized format of microlearning to get your message through more effectively. Also, use social learning to create communities of compliance practice to drive the required behavioral change.

Take a look at this short video to see how you can make your compliance courses engaging using gamification and microlearning approaches.

5. Continue The Engagement After The Formal Training.

Provide reinforcement post the formal training through Performance Support Tools (just-in-time learning aids or job aids) that are bite sized and can be made available to learners on their smartphones. This will help them retain the message and increase the probability of its application. You can use this channel to update specific aspects, highlight consequences (through case studies or real world examples), and practice sessions (real life scenarios).

I hope the article provides you with the cues that will enrich your compliance training strategy thereby increasing the engagement with your learners. If you have any queries on how you can uplift your existing learning strategy to make your compliance courses engaging and fun, do contact me.

Source: https://www.eidesign.net/5-tips-to-encourage-employees-to-comply-with-compliance-training/

Game-Based Compliance: How Game-Based Learning Enlivens Monotonous Compliance Training

To impart engaging compliance training, we need to transform “lifeless” compliance courses into immersive, engaging online learning resources. How do we do this? Read this article to know how game-based learning can enliven things and increase the impact of compliance training.

This post was first published on eLearning Industry.