Compliance Training

How To Create A Meaningful And Engaging Compliance Course

Posted on by EI Design Learning

Compliance courses are often driven by the corporate “compliance mandate” and tend to miss the ingredients for learners to relate to them, internalize the information, and apply it. As I see it, given the significance of the compliance mandate, there should be a higher focus on using approaches that appeal to the learners, impart learning that will stick, and finally ensure that this learning indeed gets applied at work.

Creating A Meaningful And Engaging Compliance Course

In this article, I will outline how we have made compliance courses meaningful to the learners, ensure the learning sticks, and increase the probability of this learning getting applied at work.

Why are compliance courses normally boring?

Compliance courses primarily revolve around dry concepts such as knowing a set of guidelines or dos and don’ts.

Although learners like taking courses that are user-friendly and easy to understand, they do not appreciate the traditional read-through/click-through information and quiz process, devoid of any ingredients to excite them. This impacts learnability and eventually results in lesser or no retention of learning.

Is it possible to integrate innovative learning strategies to compliance courses?

We have over a decade’s expertise in building compliance courses for various industries (most notably finance, healthcare, and insurance). Creation of immersive learning being our forte, we have infused life in compliance concepts, thereby providing scope for higher learner satisfaction and a better ROI for our customers.

We have adopted learning designs that provide an innovative, engaging, and learner-centric learning experience through:

  • Gamification.
  • Partial gamification.
  • Scenarios.
  • Story based narratives.

What can be done to instill the spirit of “why comply” in the learners?

In this article, I will use a case study to illustrate how we have created an engaging learning experience that leverages the power of scenarios (with variations mapped to suit the compliance mandate).

Case Study (Introduction To The Code Of Conduct)

Rather than starting with the dos and don’ts of a typical compliance program, we used the creative Instructional Design approach to present the content to help learners realize why they need to comply and hence provide long-term gain to our customers.

We worked with our Subject Matter Expert and established the learning outcomes that learners need to achieve for the compliance mandate to be met.

EI Design Compliance Courses 5

How did we catch the learners’ attention?

In Introduction to the Code of Conduct, our course focused on:

    1. The Code of Conduct and the reasons why it is created.
    2. The application of the Code at work.
    3. The situations when good conduct may be compromised or at risk.
    4. How to choose the right path and avoid putting oneself and the company at risk.

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How did we make this course more engaging?

    1. The language and the examples used in this course are simple and easily understandable by all employees, whether it is a front-desk employee or a Senior Manager.
    2. It is applicable to all industries, which means it is a generic Code of Conduct and not specific to any particular industry.
    3. It does not cover all of the subjects in a typical Code so that they do not consider that they are now familiar with the Code and there is no need to read the actual document.

EI Design Compliance Courses 3

EI Design Compliance Courses 2

What was the essence of our learning strategy?

Our learning strategy was woven with a greater emphasis on scenarios, examples, exercises, and inline checks in interesting formats.

  1. We used scenarios in two formats:
    • Quick check-point after a learning element is completed (recall/understand level cognition).
    • Application of the learning in a real-life situation through “Choose the Right Path” (analyze and be ready to use this learning at work).
  2. We helped learners relate to these examples and scenarios and understand how to handle dilemma situations.
  3. In addition, we provided tips and best practices and other useful information from domain experts.
  4. Our purpose of turning acquisition of knowledge to application of knowledge was served with this apt mix of theory and application.

EI Design Compliance Courses 1

What more can be done to make compliance courses interesting and ensure that the learning gets applied?

Providing access on mobile devices (as well as desktops/laptops): The course is designed for mobile compatibility and runs seamlessly on PCs/laptops/tablets. This provides the required flexibility to the learner to access the course on a device of their choice.

Use Performance Support Tools (PSTS): In the next article, I will share a few examples on how you can complement or supplement Compliance through innovative value-adds, such as Performance Support Tools (PSTs). These are designed to help learners not just know about but also act in compliance on the job. This is one of our areas of expertise in terms of transforming acquisition of knowledge to application of the same.

Innovation and provision of that little “extra” is something we work on constantly. I hope this article was useful in providing pointers to create your own meaningful and engaging compliance course. If you have any queries, do contact me.

Source: https://www.eidesign.net/how-to-create-a-meaningful-and-engaging-compliance-course/

5 Tips To Encourage Employees To Comply With Compliance Training

Posted on by EI Design Learning

It’s important that employees comply – for the good of their own and the organization. To do so, your compliance program needs to be engaging enough to help them internalize and apply the learning. In this article, I share 5 tips that will encourage your learners to comply with compliance training.

How To Encourage Employees To Comply With Compliance Training

There are 3 key reasons why employees dread compliance training:

    1. Compliance courses can be boring. When you throw at your learners dry concepts such as dos and don’ts and a set of guidelines you want them to follow, you’ve got to expect some boredom at the other end.
    2. Add to that the fact that they’re taking the course because you’re asking them to and you have more reasons to fear that learners may not be able to relate to, internalize, and apply the information.
    3. Besides, learners are not quite fond of the traditional going through of information followed by a quiz. If there’s nothing in the course that can engage them, nine out of ten times you’re likely to put your learners off. This will have a direct impact on the learning effectiveness and eventually your ROI on Compliance trainings.

It is evident that these aspects must be taken into consideration if we want to engage the employees effectively with the compliance mandate and instill the spirit of “why comply with compliance training”.

What Can Be Done To Make Compliance Training Engaging For Learners?

Before getting on to the tips to get your learners to engage meaningfully with compliance trainings, I would like to outline what should not be done:

    1. Don’t treat compliance training like a bitter pill that everyone should swallow (even though it will make them feel better).
    2. Don’t make the information preachy or prescriptive (adult learners hate this).
    3. Don’t use the most predictable format in eLearning – page turner and a quiz (avoid “boring” formats).

What Are The Tips That Will Encourage Employees To Comply With Compliance Training?

Instead, you can use the following tips to encourage your employees to comply.

1. Change The Tone Of Communication.

Instead of focusing on only the dos and don’ts, highlight why a given approach is mandated. As adults, we are likely to pay heed if the consequences are laid out clearly so outline the consequences of non-conformance to the learner and to the business. However, as you do so, make sure that you don’t throw legal jargon at your learners. Instead:

    1. Use the complex situations and present them in a simplified way to your learners.
    2. Put your learners in dilemma situations and ask them to choose the right thing to do.
    3. It doesn’t stop there. Show them the consequences of the decision they took and pose another challenge to check if they’ve learnt from the previous one.

2. Provide Flexibility To Learners.

Rather than making the completion of training as a “mandatory course to be completed in the next 7 days”, provide flexibility to learners. By opting for mLearning or mobile learning, you can easily provide the control to the learners encouraging to learn on the device of their choice and learning when they want to. Once they have this flexibility, they will take up that compliance course when they “want to” rather than when they “have to”.

3. Innovative formats.

Do away with traditional eLearning course designs where learners have to laboriously wade through high volume of content. Instead, opt for innovative approaches that will increase the engagement quotient manifold. Some of the approaches we have used include:

    • Gamification.
    • Partial gamification.
    • Scenario-based.
    • Story-based (storytorials).
    • Personalizing the experience for learners: We did this by using “avatars” that they can relate to and conveyed the message on compliance effectively.

4. Leverage On The Current Trends That Engage Learners.

Today, you can integrate microlearning and social learning easily into your compliance learning strategy.

Use the innovative, bite sized format of microlearning to get your message through more effectively. Also, use social learning to create communities of compliance practice to drive the required behavioral change.

Take a look at this short video to see how you can make your compliance courses engaging using gamification and microlearning approaches.

5. Continue The Engagement After The Formal Training.

Provide reinforcement post the formal training through Performance Support Tools (just-in-time learning aids or job aids) that are bite sized and can be made available to learners on their smartphones. This will help them retain the message and increase the probability of its application. You can use this channel to update specific aspects, highlight consequences (through case studies or real world examples), and practice sessions (real life scenarios).

I hope the article provides you with the cues that will enrich your compliance training strategy thereby increasing the engagement with your learners. If you have any queries on how you can uplift your existing learning strategy to make your compliance courses engaging and fun, do contact me.

Source: https://www.eidesign.net/5-tips-to-encourage-employees-to-comply-with-compliance-training/

Game-Based Compliance: How Game-Based Learning Enlivens Monotonous Compliance Training

Posted on by Ayesha Habeeb Omer, Ph.D

To impart engaging compliance training, we need to transform “lifeless” compliance courses into immersive, engaging online learning resources. How do we do this? Read this article to know how game-based learning can enliven things and increase the impact of compliance training.

This post was first published on eLearning Industry.

How To Create Engaging Compliance Courses Using Gamification And Microlearning

Posted on by EI Design Learning

compliance courseWhen you think of compliance courses, possibly the first word that comes to mind is boring. Well, they tend to be boring but can be uplifted to offer better learner engagement. In this article, you will see how you can create engaging corporate compliance courses using gamification and microlearning approaches.

Using Gamification And Microlearning To Create Engaging Corporate Compliance Courses

Background: At EI Design, our corporate compliance practice is 14 years old. One in six courses that we build is on compliance. Over the years, we have used several innovative instructional strategies to create immersive and engaging compliance Training. Our mandate is “Corporate Compliance Simplified” and usage of these strategies has helped our customers see the required behavioral change that they sought.

What Innovative Instructional Strategies Can Be Used To Create Engaging Compliance Courses?

The choices when trying to create interactive compliance courses are limited only by your imagination. Some of the approaches we have used include:

    1. Gamification.
    2. Scenario-based.
    3. Story-based.
    4. Guided exploration.
    5. Microlearning.

Can Gamification And Microlearning Be Used To Uplift boring Content Associated With Compliance Courses?

Absolutely. Who doesn’t like having fun? Ask your learners to choose between a standard compliance course and one with an element of gamification with it, nine out of ten times they’ll go with the latter.

Microlearning, with its innate nature of brevity and flexibility to drive home a specific message effectively, can also be a great option to enliven your corporate compliance learning subjects.

In this article, I will share 3 of the approaches (featuring gamification strategies and microlearning solutions) with examples that will illustrate how you can enhance your strategy to create more effective and interactive compliance training. The 3 approaches featured here are:

    1. Gamification.
    2. Partial Gamification.
    3. Microlearning.

Here are the 3 examples that showcase how we integrated gamification and microlearning elements in compliance courses. These examples will help you determine how you can use them to make your compliance training interesting:

Example 1 Featuring Gamification: Used In A Course On Risk Management

Background: When dealing with corporate compliance subjects, it’s important not to get carried away with the gamification approach and overdo stuff. With this in mind, we devised our approach. Additionally, we decided that the gamification strategy:

    1. Needed to have elements of both challenge and reward.
    2. Must be such that the game scenario/story maps to the context of the course content.
    3. Needed to provide learners with a feeling of resonance – situations that are similar to what they do in their everyday job.
    4. Needed to increase the learners’ knowledge as they cleared one stage after the other.

Highlights of the concept: We came up with a gamification of learning approach that was task oriented and simulation based.

    1. In line with the contextual requirement, we mapped the game scenario with the risk management theme. We posed challenges to learners at every stage of the game. As they cleared each of these challenges, they experienced incremental learning after every stage.
    2. We provided the learners with a work setting (visual) that resembled their day to day environment.
    3. The challenges were presented in the form of bonuses and bombs and the rewards came in the form of caps and badges.
    4. That apart, we enhanced their learning experience with activities that evoked feelings of surprise and delight.
    5. We provided the option of seeking help to the learners as they went about their tasks. This resonated well with the learners as they would do the same in real life in times of need. Gamification of learning helped achieve better application of knowledge and enhanced performance.

 

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Example 2 Featuring Partial Gamification: Used In A Course On Risk Management

Background: Here, the focus was on gamifying only portions of the course and not the complete course. We decided to gamify the inline checks and the assessment section. While the rest of the course followed a more traditional approach, we used the Partial Gamification approach at points where the learners needed to answer questions to proceed to the next topic.

Our concept: Like in the previous example, we based our gamification approach on the risk management theme and asked the learners to obtain an “access key” to be able to advance from one topic to another. The learners had to answer the questions correctly at the end of every topic to obtain the access key.

The theme also reflected in the overall visual appeal of the course.

Compliance course Access key

Example 3 Featuring Microlearning: Used To Reinforce Message On Conflict Management

Background: To make the compliance subject on conflicts of interest interesting, we created a microlearning nugget using the whiteboard animation technique. We used this nugget as a Performance Support Tool/Learning Aid and made it available to learners on tablets/smartphones/desktops/laptops. This made it easy for them to refer to the nugget at the time of their need on mobile devices.

Focus of the microlearning nugget: The microlearning nugget was built to complement a compliance course on conflict management. We kept the message and animations/illustrations simple providing the learners with a great mix of action on the screen and time to comprehend the message. To reinforce the message, we backed the visuals with audio.

The nugget conveyed in simple terms that conflicts do exist, how one can recognize them, and how they can be resolved.

Microlearning Compliance course EI Design

You can also view these examples in detail in the video below.

 

By Using Strategies Like Gamification And Microlearning, What Tangible Gains Will You See?

While the compliance mandate does come with a few strings attached, there is no denying that you need to have elements of engagement that can create sticky learning experiences so that this learning gets translated into application on the job.

By using innovative learning strategies like gamification and microlearning for creating engaging compliance courses, you will see clear gains for both learners and business. Specifically:

Gains From Learner Perspective:

    1. High learner engagement.
    2. Immersive experience: The courses are taken with genuine interest (no bitter pill but learners will enjoy the experience).

Gains From Business Perspective:

    1. Instils the spirit of “why comply”.
    2. Leads to the required behavioral change.

I hope this article showcases the gains of using innovative learning strategies like gamification and microlearning to create engaging compliance courses. If you have any questions, do contact me.

Source: How To Create Engaging Compliance Courses Using Gamification And Microlearning

Tips And Examples To Create Highly Engaging Online Compliance Training

Posted on by Asha Pandey

Online compliance training tends to be boring but this need not be the case. In this article, I share tips and examples on how you can increase the learner engagement quotient of your online compliance training.

This post was first published on eLearning Industry.

Why You Should Consider SharePoint For Compliance Training

Posted on by Amber M. Rasmussen

Companies rank compliance as extremely important, but less than 50 percent feel prepared for a compliance audit. SharePoint excels particularly well at security , making it a logical choice when it comes to compliance training.

This post was first published on eLearning Industry.