MAKE TRAINING FUN!

Employee motivation and engagement is a critical component of employee relations in any organization today. When you add training requirements to everyday work tasks, it can be perceived as extra work that needs more time and energy than a person already spends at the workplace. It becomes imperative that employees feel propelled by something more than just managerial directives to take on and complete training. Additionally, L&D invests a lot in developing, procuring, and tailoring content for organizational training initiatives.

Click below to see how Adobe Captivate Prime can help you make training fun at work, and keep learners / employees engaged and motivated.

Make Training Fun – A 2021 customer guide

Please do get in touch with your Customer Success Manager for more information. For support issues, please contact captivateprimesupport@adobe.com. For feedback regarding this document please email jaisim@adobe.com.

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7 WAYS TO DRIVE CUSTOMER EDUCATION PROGRAMS WITH ADOBE EXPERIENCE MANAGER SITES, ADOBE CAPTIVATE PRIME AND MARKETO ENGAGE

Did you know that integrating a few Adobe products could result in a rather holistic learning platform?

I’m specifically referring to Adobe Experience Manager (AEM) Sites, Adobe Captivate Prime and Marketo Engage.

Attached here is a 2020 white paper by Adobe Captivate Prime Product Management that discusses precisely this. There are a whole lot of advantages of course when you integrate one Adobe product with another, simply because they work well together. Having said that, it does not necessarily mean you cannot use each of these exclusively/ in combination with a non-Adobe product just as well.

This paper looks at 7 ways to drive customer education using the combination mentioned above. Of course, this is a Captivate Prime centric document and the focus is on the learning platform as always. This year has seen some great strides forward for Prime, especially keeping in mind the user experience. We have a whole new learner homepage and the UI lends itself so easily to customization.

On the whole, taking a personal approach is extremely important in our holistic view to creating a learning platform. Do read this document to learn more about our approach to your customer education.

7 WAYS TO DRIVE CUSTOMER EDUCATION with AEM Sites, Captivate Prime and Marketo Engage – White Paper 2020

Wishing all of you Happy Holidays!

If there are other areas of Prime that you would like to see covered in these kind of documents and blogs, or if you have any other feedback for us please do write to jaisim@adobe.com

The post 7 WAYS TO DRIVE CUSTOMER EDUCATION PROGRAMS WITH ADOBE EXPERIENCE MANAGER SITES, ADOBE CAPTIVATE PRIME AND MARKETO ENGAGE appeared first on eLearning.

SWITCH TO THE IMMERSIVE LEARNER HOMEPAGE IN 5 STEPS

A guide to switch from the classic UI to the all-new immersive user homepage experience.

The Adobe Captivate Prime user interface has a fresh look and feel for the learner homepage. Designed to deliver an engaging and motivating experience, there are a number of new features that you can now use to dependably draw and hold the attention of your learners. This document aims to help you understand and configure the new UI elements of the homepage. You can move things around, fine tune the algorithm, see a preview before you finally make the switch to the immersive layout. We have also built in a step for you to enlist the assistance of your CSAM to ensure a smooth transition. We hope you enjoy the new experience.

Please note that you can configure the first THREE steps at any time in readiness for deployment. Only when you are ready to take Step 5 do any of the changes you make actually affect the account setup.

Create an immersive experience for learners in Adobe Captivate Prime

Configure the learner homepage in your Adobe Captivate Prime (referred to as Prime henceforth) to provide an immersive and personalized experience.

This document describes FIVE steps you, the Administrator of the Prime account, must take. Even if your existing account has the ‘Classic’ layout, these steps can help you switch over seamlessly. This document will also help you fine tune the ‘recommendations’ algorithm so that you can make full use of Prime’s personalization capabilities to align with your organizational requirements.

1. Understand and configure UI elements in the new learner homepage

The new ‘Immersive’ layout of the learner homepage comprises several different widgets. When you navigate your Branding setup as Admin: Admin à Branding àLearner, you can toggle the button at the top from ‘Classic’ to ‘Immersive’ and configure the widgets you want here.

Note: You can do this as many times as you want to without any impact on learners until you confirm all actions in the last step.

The new masthead widget

The masthead works as an “Announcement” and you can use a different masthead for every user group you have in your account.

Go to Admin –> Announcements to create “Masthead Announcements”.

Recommended by your Org

You can use this widget to display featured courses on the homepage of a learner. You can further personalize this widget via the new “Recommendation” type of Announcements.

Go to Admin –> Announcements to create an Announcement “As Recommendation” to personalize this widget.

Check out the Live Preview of the new UI before going live

Test your configuration of widgets in the learner homepage, and see what it looks like when you click on this link: https://captivateprime.adobe.com/app/learner?learnerLayout=IMMERSIVE

You can always go back to the earlier steps to reconfigure widgets if you are not satisfied. You can do this as many times as you like.

2. Enable “Classic” or “Immersive” homepage for learners

Navigate to Admin–>Branding–>General and scroll down to the section where you can choose between the “Classic” and “Immersive” experience for all your learners.

3. Tune the Recommendation Algorithm

Prime has an algorithm that makes recommendations based on the kinds of training activities that take place in your account. To help Prime better understand this, you must provide certain required inputs. These inputs are as follows:

Training type

  1. Industry Aligned

Select “Industry Aligned” if you largely train internal employees, and the training material you use in this account mainly comprises off-the shelf content such as that by third party providers like LinkedIn Learning or others.

  1. Custom

Select “Custom” if you largely train external users (or even disparate groups of internal employees) and the training material you use in this account primarily comprises custom training content that you have developed specifically for your different groups of learners.

Identify learners as peers

Similar to the Scope Setting for Gamification or Social Learning, this setting lets you define internal or external groups of learners as peers who will influence each other’s’ recommendations.

1. When Training type is “Custom”:

  • If you select Training type as “Custom” then it is Adobe’s recommendation that you leave this setting untouched, i.e. do not identify any learners as peers.

  • Leaving it this way will allow all learners in the account to influence each other through learning choices they make.
  • However, if you really have very diverse user groups in your account, e.g. you train end customers who belong to different organizations, the dropdown menu should have the different organization names available. [Ensure “Organization Name” is an active field in your user database/csv file, and every learner has an “Organization Name” associated with them.] Therefore, select an “Organization Name” in the dropdown menu, and Prime will accordingly divide your user base into different user groups. Now only peers within an organization can influence a learner’s recommendations, making the recommendations that much more effective and relevant.

2. When Training type is “Industry Aligned”:

  • When you select Training type as “Industry Aligned” then Prime automatically uses a learner’s “Profile” data to create peer groups and then recommendations.

For this to work, it is important to make sure that you populate the “Profile” metadata of learners in your account with data that provides some learner characteristics such as Job Designation or Title. If the “Profile” option is not the correct data, you can select any /all of the other fields. You can have a maximum of FIVE Active Fields in the system. Choose the ones you think are most relevant to making training recommendations for a learner. For example, if you have set up Active Fields for “Business Unit” and “Location City”, and assuming that people within a Business Unit and City are ideal peers, then choose those two fields and direct Prime to use the data therein to create peer groups to influence recommendations.

4. Tune the algorithm with Adobe’s assistance

Although completely optional, Adobe highly recommends that you enlist your CSAM’s assistance with the tuning of the algorithm.

  • First reach out to your CSAM to indicate your desire to switch from the Classic to the Immersive homepage layout for your learners.
  • Your CSAM will work with you from Steps 1 through 3 to ensure they are made correctly.
  • They will use engineering support to make the changes in tuning selections (Step 3) for you.
  • We will request you to wait for one week during which time the recommendation algorithm will tune itself according to the selections made in Step 3.

If you choose not to fine tune your algorithm with Adobe’s assistance and switch to “Immersive” anyway, users will still have an enhanced experience. The only difference will be that the initial recommendations that learners receive will be more generic in nature and will, over a week’s time, be fine-tuned as the algorithm learns user behaviors.

5. Make the switch

Go back to your Admin interface and make the actual switch to “Immersive”.

We hope your learners enjoy the new experience! Please feel free to reach out to our support team at captivateprimesupport@adobe.com or your Customer Support Manager for any assistance.

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Training: Sharp video lectures, sharper analytics – Be an A-list Educator!

Topic: Sharp video lectures, sharper analytics – Be an A-list Educator! Date and time: 9th October 2014, 9:00 AM to 10:00 AM PT Description: Join Dr. Allen Partridge for this practical session focused on how to create and package great video lectures for all your eLearning needs. You’ll learn how to quickly and easily create […]