Control bar button labels disappear

When I publish a project, the labels on the buttons on the control bar disappear. I can’t seem to find a setting or configuration to those buttons. I though if I uploaded it to an LMS, the problem would go away. But the issue persisted there as well.

Can someone share some insight in this issue? Has this happened to anyone before?

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Replacing deleted mouse clicks

Hi… is there a way to re-insert mouse clicks into a software simulation project?  I have deleted a couple of mouse clicks from the timeline and realized that it was a mistake.  I particularly want to get back the “show mouse click” to use custom settings to highlight where the learner has to click.   Thank you

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Problems with release

I’ve been having a number of issue with Captivate over the last month or so and I’m trying to figure out if it’s just me or if there is/are a known problem/problems that might save me from having to throw about 6-weeks worth of work in the trash.

I’m working on a scenario based course that takes the learner through an activity and asks policy questions at various points.  If the learner answers incorrectly, they are routed to a remediation slide where they are expected to use the reference document to find the right answer.   When they find the answer, they put the paragraph number into a text-entry-box and a shared action checks the answer and provides the appropriate feedback.

The current problem is that the while this functionality all worked 2-weeks ago, now that I’ve updated to it doesn’t work anymore.  For example…the correct answer is 7.5.A, but if I put 6 into the TEB and run the action nothing happens.  Put in 7.5A and it gives feedback that the answer is wrong, but put 4 back in and again nothing.

In addition, I’m having problems when I try to copy/paste something and the whole program locks up.

Is anyone else having problems?



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Is there a list of asset types that will not work when published in scalable HTML5 in Captivate?


After much research, we have concluded that since all our training is software training and by nature it must play in landscape view, scalable html5 publishing with a single breakpoint is the best option for us.  We have been using the Captivate 9 breakpoints for the last 3-4 years and publishing for PC and tablet breakpoint (landscape)- but no research was done to see if our clients (banks/mortgage companies) even use tablets so we were building a road that was probably never used as my co-worker says.  The development time was pretty extensive as CP is quirky on that 2nd breakpoint, and we had advance actions tied to locations on the screenshots for hide/show interaction.  After researching responsive design, I also concluded that it was not the best choice for us either as again it is likely our clients only take the training on a PC or laptop given our industry.  The learning curve to bring the team up to speed and the development time necessary for responsive design just in case any of our clients might use a tablet was deemed not a wise investment of our limited time for eLearning development.   This article Lieve Weymeis was the answer we were looking for!

So I know there are some assets that don’t work in scaled html5 publishing from Captivate (such has the rollover/hover) but I can’t seem to find a list anywhere.  I just see the occasional error as I try to publish our test courses in scaled html5.

Can anyone point me to where there is a list of things that will not work in scaled HTML5 publishing in Captivate 2019? Going forward as we develop our single breakpoint templates for scaled html5 publishing I want to provide our developers with a list of what will not work.


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Hosted SCORM module showing wrong title?

When your SCORM package is hosted in your LMS, the Title shown to users is extracted from the SCORM manifest. This info needs to be configured before export from Captivate. In Publish Settings>More>SCORM>Configure>Title.

This video tutorial explains the issue, and shows you how, step-by-step.

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