Online Learning Live – Building Your Online Learning Brand | April 15, 2019 12 PM EDT

Follow the link if you want to participate in the live chat

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HTML preview/output not working

Dear Adobe Community,

Currently my html preview/output is not working and I wonder if you can help me with that.

Yesterday I updated an old non-responsive design project which had been working fine so far. I added some more in build states to multistate objects (clicked state) and some advanced actions to also change the state of these buttons if slides had been visited on entry. Apart from that I only changed some Smart Objects and some minor stuff like positioning and so on.

Since that change my preview in HTML wont work anymore, I  just get this icon indefinitely and it wont load any further.

However the “standard” preview still works fine. SWF in Browser works as well. Previewing other projects in HTML works fine.

Here’s some things I tried that didn’t work:

– Update my Firefox (standard browser)

– Uninstall Firefox and use Google Chrome

– Reinstall latest Firefox version

– Remove the added advanced actions and tested it again

– Upload the Output to Moodle and test it in the LMS environment (same issue)

I am using the latest Adobe Captivate Version.

If anyone has an idea, why this could be an issue, please reply!

Thanks already!


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Responsive Project: Why does image get small and text stay large on devices?

Question re Image and Text Size

Can someone help me figure this out please? I have the text caption and image looking good on desktop, but when I switch to a device, like an iPhone 6, the text doesn’t adjust down (so it’s too large) and the image becomes very small.

I am using V2019 (11.01.266) in a responsive project and with fluid boxes. (I made the fluid box with the image STATIC because I have a click box laying on top of it.)

Thank you …


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New Book – Mastering Adobe Captivate 2019

Jan 31st 2019 will remain as a day to remember for both myself and Pooja Jaisingh as it is the day our second book has been published by Packt Publishing.

You can grab your copy (eBook or print copy) from

Mastering Adobe Captivate 2019 Cover“Mastering Adobe Captivate 2019” is the fifth edition of the “Mastering Adobe Captivate ” series and the second that Pooja and I co-author.  Once again, we have been privileged to work alongside some of the greatest experts of this very community.

  • Special thanks to our friend Kirsten Rourke for being such an thorough reviewer.
  • Thanks to the 15 members of the Captivate community that have accepted to be featured at the end of each chapter
  • Thanks to Allen_Partridge for authoring such a nice foreword

The community has always been at the heart of the “Mastering Adobe Captivate” series, and this fifth edition makes no exception!

In this last edition, we have included the latest features of Adobe Captivate 2019. There is for example an entire chapter on Virtual Reality projects as well as a new section about Interactive Videos in the chapter on Interactivity. The chapter on Responsive Project has been upgraded to include the latest enhancements of the Fuild Box 2.0 of Adobe Captivate 2019.

We have also removed a few sections about legacy objects that are not supported in Flash. Since the Flash player will cease to be supported next year, we thought it was time to remove these objects from the book. For example, we have removed the sections on Text Animation, Rollover Captions, Rollover Images, etc.. We have also updated the exercise files accordingly.

By popular demand, we have added in the Variables and Advanced Actions chapter, a more advanced section on using JavaScript in Adobe Captivate.

So after 5 month of hard work, we are very proud to have come up with the most comprehensive book ever on Adobe Captivate.

Who this book is for?

  • If you are a Captivate newbie, this book will teach you the features of Adobe Captivate in a friendly step-by-step manner.
  • If you are a Captivate expert, you can use this book as a reference book. The chapters are designed to be self-contained, so you can skip the chapters you already know about and read the book in any order you want!
  • If you are a Captivate Instructor, you can use this book as your courseware. The chapters propose a logical step-by-step approach and you can download the sample files to teach a flawless and comprehensive Captivate class to your students!

What is the content of the book?

The book is divided in the following 15 chapters

  1. Getting Started with Adobe Captivate 2019
  2. Working with Standard Objects
  3. Working with Multimedia
  4. Working with the Timeline and Other Useful Tools
  5. Developing Interactivity
  6. Crafting the Graphical Experience with Styles and Themes
  7. Working with Quizzes
  8. Capturing Onscreen Action
  9. Producing a Video Demo
  10. Creating a Responsive Project
  11. Creating Virtual Reality Projects
  12. Using Captivate with Other Applications
  13. Creating Accessible eLearning
  14. Variables and Advanced Actions
  15. Finishing Touches and Publishing

How can you grab your copy?

You can get the book online from various channels including

The book is available in various formats including eBook (PDF, Mobi, ePub, Amazon Kindle, etc.) and print copy.

How can you help?

Your help and feedback is always welcome and appreciated

  • If you have read the book, don’t hesitate to drop us a line about what you liked / disliked. This will help us come up with the next edition.
  • Your review on Amazon is also very much appreciated
  • and don’t hesitate to contact us should you have any question about the book!

All in all, we are very proud of this achievement. We are confident that this new book will help people Master Adobe Captivate and build incredible eLearning modules with one of the best authoring tools around!

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Can’t open files edited by a colleague

Hello, everyone.

I created a bunch of projects in Captivate 2017.  We now have to update them for a new software release.  A colleague of mine has been helping me with edits.  She has Captivate 2019, I have Captivate 2017.  When I send her my files, she is able to open them just fine.  But when she sends them back to me after editing them, I can never open hers.  We use the same methods and tried several.

The message I’m getting says “Adobe Captivate cannot open … file.  Ensure that it’s not already open, it’s not damaged, etc.”

Would the difference in versions really make it impossible for me to use her files?  Am I now forced to update to 2019 if we are to be able to collaborate? Or is that not the problem here?  Any ideas for what else we could check/try?

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How to Scale Responsive projects in adobe captivate 2019

Hello all!

I have been working on a responsive project for a few weeks now and cannot seem to get the setting correct for the project to scale correctly. The project is very simple, screenshots of an app with click boxes over icons on the picture to show the learner how to walk through the app.  At first I was using fluid boxes but then I realized that when viewed on a smaller device the whole image does not show (the bottom is cut off). I switched to break point view and the picture is shifted right and it is cut off on the bottom or does not fill the screen. We have tested in an iPhone 7 and an iPhone XS.  I have looked at some blog posts and discussions and I haven’t found anything on how to get the image to scale correctly. I think the big part that I do not understand is the position settings, such as if I should use px, %, % relative, etc.

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Points, Levels, Badges and Pipe Dreams


I’m trying to earn a free Adobe Captivate license by contributing to the community through showcasing my work. The catch is Adobe’s system won’t accept my zipped project and I’m assuming this is because I created it with the free trial and the project is set to expire in 30 days. If that’s the case it seems like this is either an oversight in the incentive program or a pipe dream.

Does anyone have any information on the matter? I tried contacting Adobe but was basically told, “the marketing department handles that”. They did however, attempt to upload a project created from a trial and was unable to do so, affirming my theory that I couldn’t upload a project created from a trial.

Is there anyone who has more info on this or can help me get my first couple of projects published?


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Adobe eLearning Conference & Captivate Specialist Training

I’m not just a speaker at the upcoming Adobe eLearning Conference in Washington DC on March 13th, 2019, but I’m also an attendee. For those who are unsure if this event is worth your time or the effort to convince your boss, consider the following.

During the previous years events, I met a bunch of people like myself who design eLearning for their living. It’s really great sharing similar experiences with one another, and knowing we are not alone in the challenges we face. More importantly, though, I got to hear other ideas and solutions as to how to solve elearning challenges. As a freelancer, I just don’t get that in my home office. My two office companions are great for other reasons but they don’t offer any suggestions for improving my eLearning designs.

Each Adobe live event offers a glimpse of what eLearning at Adobe will look like in the future. I first learned about virtual reality, fluid box responsive design, and interactive video at past Adobe live events and I’m looking forward to learning about new features this spring.

As I said up front, I’m also an attendee. When I’m not speaking or sitting in on the general sessions, I will be attending my fellow speaker’s sessions. Thanks to them, the effort I put into preparing material to speak about is returned to me tenfold. The creative solutions I’ve learned from my fellow speakers has allowed me to offer a wider range of eLearning solutions to my clients. I’m very thankful for the knowledge my fellow speakers have given me.

A new feature of the last few Adobe live events has been the Adobe Captivate Specialist training. The Adobe Captivate specialist training is a separate registration and requires a fee of $499. A short time before the conference you will get you access to pre-session training material. The pre-session training material is over seven hours of tutorials from Dr. Pooja Jaisingh. If you don’t know Pooja, she is the leading expert in Adobe Captivate and works as a Senior Evangelist for Adobe eLearning.

On the day of the Specialist training, you will register and be assigned to one of several classes. Breakfast is included and then you will begin your Captivate training until it’s time to break for lunch (also included). Later in the afternoon once all the training is concluded you will begin your assessment. You’ll know right away if you are successful and then you’re free to break until the conference the next day, where you will also get your certificate and a digital badge that you can add to your LinkedIn profile that is verifiable by potential employers.

Probably the most important aspect of this conference is the value. The conference itself is completely free, and if you elect to get your Adobe Captivate Specialist designation it’s only going to cost you or your organization the $499. Breakfast and lunch are included for the conference. Sure you have to pay for your transportation and accommodation but that would be true of any conference you decide to attend in 2019. Most eLearning conferences without any certifications are a thousand or more dollars just to register. If you use Adobe Captivate, are switching to Adobe Captivate, or are considering Adobe Captivate this is the conference for you.

I hope to see you in Washington DC on either March 12th, March 13th, or on both days.

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