Using Captivate with Adobe Connect

For some time we’ve been working with tech Support and our contractor Clarix to resolve why we can’t see the same level of data reported for either a MP4 uploaded recording or a Captivate project as other recorded classrooms in our Adobe Connect account?

I found this article from 2016 –

Followed the instructions for the new 2019 Update 2 but still it only gives a total of views but no data for any questions asked (in Captivate) or access user names and times in and out of a recording.

If I figure this out I’ll post here and yes we did file a Bug report.

With almost 60% of our clients now looking for a mobile access option this is becoming more important each day.

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VR project – Themes – Skin editor

Hi i worked for a while (back in the days) with Captivate and was surprised it has a 360 degree work environment … and it works quite well.

in normal Captivate projects i usually go to the skin editor to turn it off, so not to see the play button and timeline.
Now if i take a VR project … it seams i can not turn off the skin. … am i missing something here…?
so basically … ” wow can i turn off the skin for the project in VR for html ”

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Online Learning Live – Building Your Online Learning Brand | April 15, 2019 12 PM EDT

Follow the link if you want to participate in the live chat

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HTML preview/output not working

Dear Adobe Community,

Currently my html preview/output is not working and I wonder if you can help me with that.

Yesterday I updated an old non-responsive design project which had been working fine so far. I added some more in build states to multistate objects (clicked state) and some advanced actions to also change the state of these buttons if slides had been visited on entry. Apart from that I only changed some Smart Objects and some minor stuff like positioning and so on.

Since that change my preview in HTML wont work anymore, I  just get this icon indefinitely and it wont load any further.

However the “standard” preview still works fine. SWF in Browser works as well. Previewing other projects in HTML works fine.

Here’s some things I tried that didn’t work:

– Update my Firefox (standard browser)

– Uninstall Firefox and use Google Chrome

– Reinstall latest Firefox version

– Remove the added advanced actions and tested it again

– Upload the Output to Moodle and test it in the LMS environment (same issue)

I am using the latest Adobe Captivate Version.

If anyone has an idea, why this could be an issue, please reply!

Thanks already!


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Responsive Project: Why does image get small and text stay large on devices?

Question re Image and Text Size

Can someone help me figure this out please? I have the text caption and image looking good on desktop, but when I switch to a device, like an iPhone 6, the text doesn’t adjust down (so it’s too large) and the image becomes very small.

I am using V2019 (11.01.266) in a responsive project and with fluid boxes. (I made the fluid box with the image STATIC because I have a click box laying on top of it.)

Thank you …


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New Book – Mastering Adobe Captivate 2019

Jan 31st 2019 will remain as a day to remember for both myself and Pooja Jaisingh as it is the day our second book has been published by Packt Publishing.

You can grab your copy (eBook or print copy) from

Mastering Adobe Captivate 2019 Cover“Mastering Adobe Captivate 2019” is the fifth edition of the “Mastering Adobe Captivate ” series and the second that Pooja and I co-author.  Once again, we have been privileged to work alongside some of the greatest experts of this very community.

  • Special thanks to our friend Kirsten Rourke for being such an thorough reviewer.
  • Thanks to the 15 members of the Captivate community that have accepted to be featured at the end of each chapter
  • Thanks to Allen_Partridge for authoring such a nice foreword

The community has always been at the heart of the “Mastering Adobe Captivate” series, and this fifth edition makes no exception!

In this last edition, we have included the latest features of Adobe Captivate 2019. There is for example an entire chapter on Virtual Reality projects as well as a new section about Interactive Videos in the chapter on Interactivity. The chapter on Responsive Project has been upgraded to include the latest enhancements of the Fuild Box 2.0 of Adobe Captivate 2019.

We have also removed a few sections about legacy objects that are not supported in Flash. Since the Flash player will cease to be supported next year, we thought it was time to remove these objects from the book. For example, we have removed the sections on Text Animation, Rollover Captions, Rollover Images, etc.. We have also updated the exercise files accordingly.

By popular demand, we have added in the Variables and Advanced Actions chapter, a more advanced section on using JavaScript in Adobe Captivate.

So after 5 month of hard work, we are very proud to have come up with the most comprehensive book ever on Adobe Captivate.

Who this book is for?

  • If you are a Captivate newbie, this book will teach you the features of Adobe Captivate in a friendly step-by-step manner.
  • If you are a Captivate expert, you can use this book as a reference book. The chapters are designed to be self-contained, so you can skip the chapters you already know about and read the book in any order you want!
  • If you are a Captivate Instructor, you can use this book as your courseware. The chapters propose a logical step-by-step approach and you can download the sample files to teach a flawless and comprehensive Captivate class to your students!

What is the content of the book?

The book is divided in the following 15 chapters

  1. Getting Started with Adobe Captivate 2019
  2. Working with Standard Objects
  3. Working with Multimedia
  4. Working with the Timeline and Other Useful Tools
  5. Developing Interactivity
  6. Crafting the Graphical Experience with Styles and Themes
  7. Working with Quizzes
  8. Capturing Onscreen Action
  9. Producing a Video Demo
  10. Creating a Responsive Project
  11. Creating Virtual Reality Projects
  12. Using Captivate with Other Applications
  13. Creating Accessible eLearning
  14. Variables and Advanced Actions
  15. Finishing Touches and Publishing

How can you grab your copy?

You can get the book online from various channels including

The book is available in various formats including eBook (PDF, Mobi, ePub, Amazon Kindle, etc.) and print copy.

How can you help?

Your help and feedback is always welcome and appreciated

  • If you have read the book, don’t hesitate to drop us a line about what you liked / disliked. This will help us come up with the next edition.
  • Your review on Amazon is also very much appreciated
  • and don’t hesitate to contact us should you have any question about the book!

All in all, we are very proud of this achievement. We are confident that this new book will help people Master Adobe Captivate and build incredible eLearning modules with one of the best authoring tools around!

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Can’t open files edited by a colleague

Hello, everyone.

I created a bunch of projects in Captivate 2017.  We now have to update them for a new software release.  A colleague of mine has been helping me with edits.  She has Captivate 2019, I have Captivate 2017.  When I send her my files, she is able to open them just fine.  But when she sends them back to me after editing them, I can never open hers.  We use the same methods and tried several.

The message I’m getting says “Adobe Captivate cannot open … file.  Ensure that it’s not already open, it’s not damaged, etc.”

Would the difference in versions really make it impossible for me to use her files?  Am I now forced to update to 2019 if we are to be able to collaborate? Or is that not the problem here?  Any ideas for what else we could check/try?

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How to Scale Responsive projects in adobe captivate 2019

Hello all!

I have been working on a responsive project for a few weeks now and cannot seem to get the setting correct for the project to scale correctly. The project is very simple, screenshots of an app with click boxes over icons on the picture to show the learner how to walk through the app.  At first I was using fluid boxes but then I realized that when viewed on a smaller device the whole image does not show (the bottom is cut off). I switched to break point view and the picture is shifted right and it is cut off on the bottom or does not fill the screen. We have tested in an iPhone 7 and an iPhone XS.  I have looked at some blog posts and discussions and I haven’t found anything on how to get the image to scale correctly. I think the big part that I do not understand is the position settings, such as if I should use px, %, % relative, etc.

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