Trouble viewing published interactive program on SalesConnect

Hello,

I have created an interactive project in Captivate 2017 and it plays fine locally from the Index file, however when we load it onto our SalesConnect platform (which does play other html5 interactive programs) we just get a spinning icon which never fully loads.  Someone mentioned the loading icon usually means the package is looking for something it cannot find.   I have been told our SalesConnect system does not support Scorm or AICC – will Captivate interactive videos work in this environment if they are published in some special way?

Thanks for any advice anyone can offer

Lisa

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How to remove Vertical Scroll bar, right side of published presentation

Hello,

I have a project which is showing the vertical scroll bar at the right of the screen, when the project is published and run from a website.

It occurs on several browsers (eg. IE, Chrome, Firefox, Safari), and platforms (eg. Windows, Mac).

I have:

  •  checked the project size, and read through the resize Adobe Captivate Project fact sheet, but that did not help.
  • ensured Scalable HTML content is unchecked.
  • have tried Full Screen checked, and unchecked

I am currently using Captivate (800×600) 2017.  The project was created using Adobe 8, and revised, updated, etc using Adobe 9, by another user, and I do not know what changes were made to the publishing settings.

HELP – vertical bar problem

I have tried searching through the Adobe community, but no success.

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Why does the Adobe Media Encoder open and stop me publishing a SCORM file to my computer?

Hi,

I have published many SCORM 1.2 files previously to my computer and never encountered this issue.

When I got to publish the file to my computer with HTML5, scalable content and as a zip file, it starts to publish then opens AME. I have never used AME and don’t know what it’s for or why it opens. Would anyone be able to help me please to know how to publish without it opening or what to do when it does?

Thanks

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Problem publishing tutorial output to my computer

I have just purchased Captivate 2019 and I am busy with the tutorials. The first one is about LUNARSHPERE STUDIOS. I have followed the tutorial to the letter, but hit a “wall” with the publishing. I get an error every time. I don’t know if it is relevant but it appears that “/assets” is automatically added to the title when publishing. Could this be the problem? See the three screensho ts attached. Thanks in advance.

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Captivate 2019 Preview ‘Project’ works differently to Preview ‘HTML 5 in Browser’

Running CP2019 on Win 10 PC. I have created a couple of knowledge Check quizzes in a section of the course such that if the answer is correct, the user advances and if incorrect, the user is taken back to remediation. This is all done via Advanced Actions as the check/submit button is also used to trigger other functions, such as hiding and showing buttons. All works well except on the last Knowledge Check page where, if ‘Project’ is previewed, the function works correctly and on completion, the student is taken back to the main menu to then access a different part of the course. If however, you preview exactly the same project as ‘HTML 5 in Browser’, on the final press of the submit button, instead of taken the user back to the menu, the course advances to the next slide. I’m guessing this is some kind of bug since the only difference is the way in which the course is being previewed?

Is there any way to resolve this issue, I have tried creating a new action script, putting in a new page after the knowledge check to see if it still jumps to the next (new page) rather than a specific page….it still jumps to the next page. Any ideas anyone, please!!!

Thanks

DCS_Chris

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Video files not embedding and loading properly on swf publish

I am attempting to embed short (10 sec) video files to a captivate 2019 project and publish it as an swf file. When viewing the swf file, the videos appear to be attempting to load (i get loader icon indications) but the video never loads. The previews within captivate play perfectly (preview>project), and it’s only upon publishing and reviewing the file that I get issues.

I have tried multiple file types (mp4 and flv), both input variations (event and synchronized) and multiple flash output versions (10.x and 11.x), all to no avail. I have checked to ensure that my flash player is up-to-date in my browser (IE) also.

Any ideas as to what may be causing this issue?

The publish format HAS to be swf, as the intranet i’m uploading to has permission issues with some files associated with HTML publishing. I need this video saved into the swf file, if at all possible. Worst case, I can link the video file, however I do not wish it to open in a separate instance/platform/window in order to be a seamless experience for the user.

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Error Message for Preview

Hello!

When trying to Preview my project, I keep getting this error message in Captivate 2019 (screenshot below). I am able to Publish it and view it in my LMS, but I can’t get the preview to work. Has anyone seen this before or have any idea how to resolve it? Let me know if there’s any more info I can provide about my project that would help you troubleshoot.

 

 

 

 

 

Thanks so much!

Rhiannah

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Urgent question: can’t find the Video publishing option…

Hello all,

I have to finalize my demo project and publish it as a stand alone video (mp4?) and I can0t find the option in the publishing list of values?

I only have the HTMLS5/SWF option in the list! Are there some presets that I am not aware of to access the video publishing?

Please help!! it’s quite urgent, thanks a lot!

Julie

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