Preloading issue within Captivate

Hi Everyone,

I’m having a problem with my Captivate HTML5 export. I have build an eLearning a few weeks ago and we are running it in Moodle. Now for new clients I wanted to show the eLearning offline on my laptop. I have done this many times with this same eLearning. When I export now, the eLearning stays preloading and nothing will start. I have changed nothing in my eLearning or export settings. I tried offline and online but still preloading. I’m watching in Chrome and the start screen contains a picture and text. So no video issue or what so ever.

I just started a blank presentation and went to preview and even this presentation stays within the loading screen.

Could anyone help me please?

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objects disappearing after HTML5 publication

Hi everyone!!!

I have a project that I was publishing in both html and swf. However, the client had issues with flash running properly and wants it in only html. that has caused problems.

One slide i have looks like this:

It is a drag and drop with multiple answers available. it works just fine in preview and swf.

But when i go to publish it in only HTML5 i get this:

So I have tried placing it everywhere within the timeline and saying display for rest of slide but it still wants to not appear after publication… any advice???


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Need help publishing my Captivate

I have created an online tutorial with simulation using Captivate (2019).  How do I post my publication into a platform like Teachable?  They accept .mp3, .mp4, .pdf., .png, .mov, .avi, .jpg.

I can also upload an url…but when I try to upload the index.html file – the screen is blank.

I’m new and have watched lots of videos and read lots of postings (thank you!!!) but I am stuck at the moment.

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Any idea/hint/advice to shorten time for uploading re-published project?

In Captivate 2017, I am creating Exam having 100s of questions in different pools. When we publish as HTML5, 1000s of files get created(majority are images…).BUT After making some one or two minor change in text(say spell check or Text color change), when we re-publish, the whole procedure get repeated. And normally I upload again folder containing all sub-folders and files. Is there any hint that which files only need to be re-uploaded ? What I mean is, Can we shorten this repeat work by uploading only that file which are effected by our modification.

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Errors with published project


Every time I publish a project Cp 2019 and run it in Firefox, the width of the project is cut off on the left side by a few pixels.  This seems to throw off all the buttons as I need to click them repeatedly to get any to work.  If I change the zoom out in Firefox to one less than 100%  everything appears as designed.

When I tested in chrome the first time it worked perfectly.  Displayed the entire frame and all buttons worked on first click.  But then when I loaded for a 2nd time, I get the loading logo and it freezes up in chrome.

my project size is 960 x 612 (so it is not taking up the entire browser view)

Any advice would be greatly appreciated.



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Overlaying image and smart object doesn’t appear in browser


I am working on a project where i have a background image and text in front of it.  The text appears as expected in the browser but at the end of the slide, I ask the user to click a smart button to continue.  I show a smart object (arrow) pointing to the button.  The problem is that the smart object doesn’t appear.

If I move the smart object near the beginning of the slide it shows up fine but towards the end it doesn’t appear.

I am having an additional but similar problem where I am trying to use an arrow to point to text on the screen as I narrate.  The first arrow appears but then nothing else shows up.  During a preview it looks fine when I scrub the timeline.  You can see the arrows appear and disappear as planned.  It happens when I publish or click any of the preview options.

I put the smart object to the top of the stack so its not underneath anything.

Any advice would be greatly appreciated.

Thank you,


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Captivate 19 Scorm/LMS issue


I updated my lesson from Captivate 17 because my work would not be saved is I selected no.  When I test my work via Preview/SCORM cloud – it fails and states low internet speed which is not the case.  I even tried publishing and posting to my LMS/Absorb.  It uploads without error but when you go to preview via LMS the screen is white without data present on the screen.

Can anyone tell me what the best practices are to track down this issue?  I do not know what to look for.

I have searched this site and the web without success.

Thank you for your help.


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Live Preview on Devices

I am attempting to view my responsive project, but it does not generate a QR code for me to preview the project.  I have also tried to publish the project and when I open the html file in the zip folder, it is blank.  Can anyone tell me what I might be doing wrong?

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