Identifying eLearning Factors In Business ROI

This article explores the relationship of eLearning and Return On Investment (ROI). Measurable factors in eLearning provide positive relationship to profitability, productivity, and performance. What other factors would you identify? Join in the conversation!

This post was first published on eLearning Industry.

How Companies Deliver Customer Training, Part 1

Today's forward-thinking companies are using new approaches to customer training – including online webinars, knowledge bases, live chat, and online courses. These are just the tools, however. In this two-part article, we’ll explore 4 ways to deliver effective customer training and, most importantly, how to augment them with eLearning.

This post was first published on eLearning Industry.

Free eBook: Building Effective Customer Education Programs

If you are thinking of augmenting your existing customer training efforts, then guess what: Northpass already thought about it for you. This interesting eBook, Building Effective Customer Education Programs, will get you through the basics and help you master ways of not overwhelming your customers and at the same time succeeding at holding on to them and keep them happy.

This post was first published on eLearning Industry.

4 Sure-Fire Rules For Effective Customer Service Training

Customer service training can realign a business for unprecedented growth in the marketplace. Customer service representatives that undergo regular training are able to provide superior customer care and support - be it in person, online via live chat software, or through a phone conversation.

This post was first published on eLearning Industry.

5 Tips To Create An Awesome Learning Culture

Training is an essential component to upskill employees and aid their development. It is up to Learning and Development to create a learning culture that encourages employee feedback on what they want to learn, incentivizes learners, and does not make the workforce eschew training.

This post was first published on eLearning Industry.