Service Level Announcements for Adobe Captivate Prime and Adobe Connect Hosted Accounts

Go to the Adobe status page:

Login and choose Manage Subscriptions:

Choose and expand: Experience Cloud and Adobe Services and check Adobe Connect and Adobe Captivate Prime and click Continue:

Next choose the cluster or clusters on which your Adobe Connect account or accounts are hosted and the region for Adobe Captivate Prime and click Continue:

You will note that I have checked all of the Adobe Connect hosted clusters in the screen capture above; you will most likely only want to check the one on which your account is hosted. If you do not know which cluster is correct, you may find out by appending ?mode=xml to your Adobe Connect hosted domain URL and scrolling down on the page to view the output. For example, see below that that the domain called is on the AR hosted cluster:

Click Done:

Note that in order to receive the emails for which you subscribed, you may need to whitelist the From Address: Adobe to avoid the messages being blocked, or filtered into a SPAM folder. Below see a sample of a notification:

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Hyperlink embedded within multi states don’t work

I have embedded Hyperlinks within several of multi states.

I subsequently display each state on click of the relevant button.  When clicking the button containing a hyperlink state, nothing happens.  If I remove the hyperlink, the state displays on button click.

Has anyone had this issue?  How can I resolve?

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Captivate Reporting: How to get a report from Captivate

Hi everyone,

I have set up a quiz on Captivate that I have hosted on captivate prime. I know how to extract data from captivate prime but I don’t know how to do that from captivate. I did set up the reporting under quiz preferences before hosting the quiz on CP. Hope you can help me with this one.

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Comparing Knowledge Check Slides with Quiz slides


Knowledge Check Slides were introduced with version 9. In the Help documentation you can read this as Features (quote from the Help):

  • Knowledge check slide imbibes similar features of question slide without any results, reporting structure and interaction ids. 
  • Knowledge check slides do not participate in reviews. 
  • Random questions are not applicable to this knowledge check slide. 
  • Master slide and controls usage is similar to question slide. 
  • Knowledge check slides can be used to impart the learning on specific topics. 

In this post will try to offer some more tips. Since the KC slides are very similar to normal quiz slides, I’ll start with ‘Recognizing KC slides’. Then I’ll show the differences in default setup, and for some other aspects not mentioned in the Help.  You’ll read about the relationship with the quizzing system variables and – as you are used to expect from all my Quizzing posts  – a tweaking tip.

Recognizing KC slides

Difference with Quiz slides is visible in several locations:
  • in the Filmstrip, KC slides get a special indicator at the bottom right, which lacks for Quiz slides; in this screenshot slides 1&3 are KC slides and have that indicator:
  • in the Quiz Properties panel you see more differences with normal quiz slides, most are due to the fact that KC slides are not scored by default:
    • The mention (KC) next to the type of question
    • The lack of the possibility to choose between Graded and Survey (because KC slides are not scored)
    • No scoring, which also means no penalty nor partial scoring for MCQ slides with multiple correct answers.
  • in the Advanced Interaction panel you don’t see a specific indicator. The score of the KC slides is set to 0,  they are not set to be reported but… contrary to what the Help tells, the KC slides have an individual Interaction ID which probably is never used. Look at this screenshot:

Important! There is NO way to convert a KC slide to  a question slide, nor the reverse.

Default setup KC slide

The default settings for a KC slide are bit different from those for a question slide:

  1. For a KC slide only the Incomplete feedback message is activated, not the Correct message as for Quiz slides
  2. For both KC and Question slide only the Submit button is checked off. The Back, Skip and Clear buttons can be activated, but they are not by default.
  3. Attempts are set to Infinite, with the Retry Message enabled. For question slides by default Attempts is set to 1. Because the attempts are set to infinite, you don’t have a Failure message enabled for KC slides. You can decrease the attempts and in that case you can provide up to 3 Failure message, same as for Question slides.

Help states that KC slides will not be visited during Review, they are not in the Quiz scope, except of course if they are nested in between normal quiz slides. Contrary to Pretest slides, the KC slides will not prevent navigation by playbar or TOC, which make them much more useful than Pretest slides.

Important: It is NOT possible to use question pools (see Help), random questions but it is also not possible to use GIFT format to import KC slides. Neither can you use the new CSV import which appeared in more recent versions.

Certain options in the Quiz Preferences are functional for KC-slides, some not: if you check the option to Hide Playbar in Quiz, this will be valid both for question slides and KC slides. Unchecking the option ‘Allow Backwards Movement’ will only prevent backwards movement on question slides, not on KC slides. However, KC slides do not get a Progress indicator! If you want a progress indicator (question X of Y) you can have a look at this older blog post..

When you leave a KC slide, it is reset immediately which is not the case for question slides. Quiz slides are frozen until a new attempt on Quiz level is started. In that way a KC slide behaves like a Drag&Drop slide that is not set to be reported, had no score. There is no possibility to freeze the answer on a KC slide, which may be a game stopper sometimes.

Design of the KC slides depends on the same  dedicated master slides as the normal question slides, with the exception of the new Review buttons which will never appear on KC slides. For navigation on KC slides you can use the Back/Skip buttons or add custom buttons of types allowed on quiz slides (shape button, SVG as button, bitmap image as button).

System variables

Contrary to the Pretest slides, there are no specific system variables available for Knowledge Check slides. I have been looking for quizzing system variables that do get a value from a KC slide. Here is an overview of the variables that are not used by KC slides:

  • cpInQuizScope and cpInReviewMode, both Booleans will not be toggled from the default ‘false’ to ‘true’ when you enter a KC slide. If the KC slide is in between normal question slides, it can be ‘true’ but that is not due to the KC slides.
  • Variables linked with scoring are not used: cpInfoPercentage, cpQuizInfoLastSlidePointScored, cpQuizInfoNegativePointsOnCurrentQuestionSlide, cpQuizInfoPassFail, cpQuizInfoPointsPerQuestionSlide, cpQuizInfoPointsscored, cpQuizInfoPartialScoringOn, cpQuizInfoTotalProjectPoints, cpQuizInfoTotalQuizPoints 
  • cpQuizInfoAttempts: gives the attempts on Quiz level, as specified in ‘Quiz Preferences, Pass or Fail’. Those attempts have no sense for KC slides, since the user can come back as many times as he wants to retake the KC question which is always reset when leaving the slide.
  • cpQuizInfoPassPercent and cpQuizInfoPassPoints: since KC slides have no score, those settings of the Quiz Preferences have no meaning for KC slides.
  • cpQuizInfoTotalQuestionsPerProject: contrary to the Pretest questions which are counted in this variable, as are the normal Question slides, the KC slides are not included in this variable. Same for the variables cpQuizInfoTotalCorrectAnswers, and cpQuizInfoTotalUnansweredQuestions

As you see not many variables are used by KC slides, but some are used! Moreover they can be very useful if you want to do more with KC slides:

  • cpQuizInfoAnswerChoice: one of my favorites as you could read in this old blog post. It can be used to tweak the work flow with KC slides as you’ll read more later on. One exception: it is not populated when you use Advanced Answer feature. I plan to upgrade the blog post about that specific system variable.
  • cpQuizInfoMaxAttemptsOnCurrentQuestion: can be useful as well, although having a similar system variable to cpQuizInfoAttempts for current attempt on question level would be even better. You need a user variable as a counter for attempts on question level. If you keep the default setting of Infinite attempts, this variable will have the value 32767 (no idea why?).
  • cpQuizInfoQuestionSlideTiming and cpQuizInfoQuestionSlideType are available for KC slides as well.

Tweaking tips

Here are some tips, which I tried out with success but will not explain in detail.

  1. If you do not want to keep the Attempts set at Infinite, but to a limited number it would be possible to count the number of correctly answered KC slides. Create a user variable v_counter with a default value of 0. Use the Success action of the KC slides to increment that counter. Later on you can show the obtained value for v_counter, and even use that value in a conditional action to offer feedback or navigate the user back to content slides.
  2. There is no Review possibility for KC slides as mentioned. If you offer limited attempts on question level, you could show a custom feedback message on the KC slide for the questions answered correctly, something like ‘You have answered this question correctly’. When simulating a ‘Review‘ situation, the user will be invited to answer only the KC questions that do not show that message. Be careful: all embedded question slide objects are always on top of the stack, you don’t want the feedback to be hidden by those objects. That can be done by having a shape before the KC slide, timed for the rest of the project and always on top. This tweaking work flow was described in this article: Buttons on Question/Score slides?
  3. The use case described in this thread of the Captivate forums could be solved using the same system variable cpQuizInfoAnswerChoice in conditional actions, combined with a counter to track the number of attemptsl. You cannot leave a normal question slide to a content slide for remediation unless you follow the strict rules for remediation. If you want to limit the attempts to get a correct answer, remediation rules are broken. With a KC slide, the answers are reset every time, which allows a lot more freedom. However: if you need a real score for the slide, you’ll have to use the workaround I described in this blog post: Report Custom Questions – part 2

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Certificate of Completion does not appear in slide

I have been trying to utilize the Certificate of Completion widget. However, the certificate does not appear in the slide. When I preview the project, the certificate does appear. But in the final product, the certificate does not appear.

After consulting with a coworker, I am told that .swf is no longer supported and that this is the reason I was not able to see the certificate of completion. I can save the project using the HTML5 option and the Certificate will function correctly on my computer; however, I need to post this Learning Check on SharePoint. When I transfer the whole file structure, the system blocked two JSON files. I think these were vital to the project because the file will display the rotating “animation” that normally happens when opening a file but it just keeps spinning. Is there any way to use the Certificate of Completion widget successfully?

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Adobe Captivate Prime kicks off 2020 with the first annual Rising Star Award!

We are super excited to announce that the Rising Star Award for 2019 has been bestowed on Adobe Captivate Prime.

About the award:

The Rising Star Award, recognizes newer brands that have achieved multiple Best of Elearning! honors. Adobe Captivate Prime, in spite of being a new entrant to the LMS category, has earned three Best of Elearning! Awards in the past three years.

Read the full report on the award here.

If you’re ready to invest in an LMS that delivers modern learning experiences with capabilities, such as mobile learning, seamless content playback experience and AI-powered social learning capabilities, then look no further. Adobe Captivate Prime provides a free 30-day trial so that you can experience all these benefits first-hand.

Learn more about Adobe Captivate Prime:

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Use QR Codes to Ease ILT Workflows

Instructor Led Training (ILT) sessions are a great way for learners to attend training. However, instructors often face challenges when it comes to marking attendance for scores of learners over dozens of sessions and instances of Courses.

Please find attached our document on QR codes and how to use these to ease the ILT process. In this document, you will find the information you need to enable enrolled learners to mark attendance using QR codes, and additionally, enable instructors to accommodate walk-ins.

This is a very useful feature, especially when instructors are constantly taking classes with hundreds of learners and really do not have the time to manually mark attendance for learners. QR codes are a great way to save time and reduce the scope for errors.

Ease ILT Workflow with QR Codes – Customer Guide

We would love to hear back from you, so do please leave us a comment or email Ashwini at

Thanks and have a wonderful time learning with Captivate Prime!

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Captivate eLearning Challenge #003 – Building A Better Button

Buttons (aka – click me to do something)

These things are really popular in eLearning courses. I want to encourage you for this challenge to push past the simple circle, rectangle, or image in a smartShape style of button. Bring your buttons to life!

As an example – in the last challenge – (which was not about buttons) – I crafted a button to look like a light switch that flipped up and down. See it here.  (You will need to insert all the plugs to see it work.)

So – take a moment and craft a button or two – it does not matter what actions the buttons call and any theme is fair game. Just make them behave a little different, fit your project theme, and take them to the next level.

I see no need to pick a winner for this one. Let’s just get lots of ideas on the table – no stress, no judging – just let the creative juices flow and share with your Captivate family some of your amazing ideas.

We can simply create a new challenge for February 1st. That will give us all a couple weeks to come up with something cool to share.

I look forward to seeing the kind of buttons you come up with for this challenge.

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