Message “Your computer is probably offline” upon clicking Assets menu options

When trying to access Adobe Stock assets or eElearning Brothers assets, you may encounter the message, “Your computer is probably offline”. This normally occurs in a restricted computing environment, where an IT administrator controls access to certain URLs.

This usually occurs in a restricted computing environment, where an IT administrator restricts access to certain URLs.

To access Adobe Stock and other features, the following URLs and domains need to be whitelisted:

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Also, whitelist the following URLs to access other Captivate services:

Accessing Geolocation

Adobe Stock
Captivate Prime
ELearning Brothers Assets
Preview in cloud.scorm
Adobe Typekit


Publish to devices (PhoneGap)

To access Captivate Prime, whitelist the following:

For more information, download the Adobe_Captivate_Prime_Technical_Guide.

Under the hood with Captivate 2017: Creating a Custom Preview Mode for Responsive Projects

If you’ve been on the eLearning forums after the launch of Captivate 2017, you’ve already seen that you can convert an existing ‘blank,’ or standard, Cp project to Responsive bu choosing ‘Save as Responsive‘ in the File menu.

Now we’ll take a look at creating a customized preview mode for a Responsive project.

Once you have a responsive project open, if you look in the upper left corner of the project window there is a ‘Preview in’ dropdown menu and height and width boxes for width and height.

The default devices include: Desktop, iPhone 6, iPad, Galaxy S7, and Nexus 5x.

Selecting from these defaults will replace the sizes displayed in the width and height boxes, and resize the stage for that device.


Creating a temporary custom preview mode:

Editing the width or height fields will result in the dropdown menu showing “Custom” with the current project dimensions.

Custom Preview2

Note that this is also how the dimensions will appear for a project that has just be converted to a Responsive project.

If you click the plus sign, you will be prompted to name this temporary custom size.

Custom Preview iPhone 6+ - Add a custom Preview TEMP

The menu will update showing your temporary custom size.

Custom Preview TEMPORARY Menu

This size, but not the name, will be saved with the current project in the .cptx file, and will reload when you open this file.

Custom Preview GONE

It will not be an option for any new Responsive project files, you will need to remember to resize each project as it is created.

Custom Preview - NEW FILE

So, what if you want to make that size permanent?


Permanently editing the preview modes:

To permanently edit the preview modes, you can edit a text file to make the changes permanent. All  you need to do is copy a line, paste it in as a new line, and edit the name, width and height.

Before continuing, it is best if you save and close any Captivate projects and exit the Captivate application before editing the file.


The DeviceList.xml file is a text file that meets specific standards for XML (eXtensible Markup Language) and is saved with the .XML extension.


You can find this file in a specific location, depending on your operating system:

Windows:        Program Files/Adobe/Adobe Captivate 2017 x64/DeviceList.xml.

Macintosh:      /Applications/Adobe Captivate 2017/DeviceList.xml.

DeviceList in finder


Once you’ve located the correct file, you can open this file in Notepad (on Windows) and in TextEdit (on the Macintosh).

(Be careful about using a word processor, like MS Word, as they will add formatting as special hidden codes that will cause issues.)


You should make a copy as a first step, mark it as the original by adding _ORIG before .xml and leave that copy unchanged.

(Be sure that the file ends in “.XML” or you will not see any changes when you restart Adobe Captivate 2017



First, do you notice the structure of the XML file?

DeviceList XML

XML is all about structure!


The first line begins with “<?XML” and ends with “?>”

The second line is simply “<devicelist>” and the last line is “</devicelist>.”


Leave those lines as they are  and copy the 2nd to last line:

<device name=”Nexus 5x” width=”412″ height=”732”/>


Move the cursor in front of the final line, and paste. You may need to add a return to ensure “</devicelist>” is the final line.


Your file should have these last three lines:

<device name=”Nexus 5x” width=”412″ height=”732″/>

<device name=”Nexus 5x” width=”412″ height=”732”/>



Edit the last ‘device’ line so that it appears as such:

<device name=”iPhone 6+” width=”1080″ height=”1920″/>

DeviceList XML Edited

Once you’ve made these changes, save the file and relaunch Captivate 2017.

Adobe Captivate (2017 Release) : Smart, Fast & Incredibly Flexible

The latest update to Adobe Captivate, Adobe’s industry leading eLearning authoring tool is packed with solid enhancements that will make virtually any eLearning developer smile, and the team at Adobe brings home another marvel – incredible levels of intuition and automation when it comes to creating fully responsive content for mobile devices.

Adobe is revolutionizing eLearning authoring again with the introduction of Fluid Boxes, a technology that  makes creating eLearning for desktops, laptops, tablets and smart phones easier than ever. So what exactly does that mean?

Screen sizes differ. Screen orientations differ. It can be pretty challenging to make the same content fit well and remain interactive and retain its value as training when that content must appear on landscape and portrait oriented pages, realigned and scaled for everything from desktops to smart phones. The 2017 release of Adobe Captivate takes two giant leaps forward in automating this process.

First, it introduces the automated conversion of previously authored courses by adding a ‘Save as responsive’ option, along with a smart sense about screen layout that will anticipate the layouts that are most likely to rearrange well across devices.

Second, it adds a new solution for automatic reconfiguration of screens called Fluid Boxes. To understand Fluid Boxes, you need to first imagine the various items on the screen are each contained in a virtual rectangle. As the screen size changes, the boxes will intelligently rearrange, remove, realign and resize themselves in order to accommodate the different screen sizes and orientations. The Captivate team has taken this even farther, by enabling some elements to maintain static relationships within any box, and other elements to dynamically stretch, scale and rearrange within any given box.

One of my favorite new features – is that you can now preview all of the changes caused by changes to the scale and orientation, live right in the authoring environment. That means that you can simply drag the scale slider at the top of the stage, and watch as the layout you have specified, changes and scales, rearranges and transforms for the varied screen sizes and orientations.

You can also now use the device specific preview menu to rapidly sample the appearance across a wide range of devices. You can even create your own additional device sizes and add them to the list for quick and easy reference to whatever kind of devices you are using.

As you change the scale, you’ll notice right away that text now scales very smoothly from larger to smaller sizes across the various screens. You have more control of this than ever with minimum size limits in the property inspector. You can also tie the size of text elements on the screen together, so that your fonts remain same-sized (or relative same sized) across the entire page, even while scaling. You’ll also find that some of the problems of text overflow have been solved for you by dynamically enabling ‘more’ text within smaller interfaces. The new Adobe Captivate actually lets you lock the size of a text block, and if the text overflows that limit, it will give the learner a ‘more’ button that they can use to see all of the text on an overlay.

Adobe TypeKit in Browser

An image of Adobe TypeKit running in a browser.


Fonts play a big part in Adobe Captivate (2017 Release) as Adobe TypeKit integration is introduced to Adobe Captivate. This means that now course authors can use all of those gorgeous fonts without fear that they will be lost in the void of the Internet. If you’ve authored courses for HTML5, one of your frustrations is no doubt that you have essentially been limited to 5 basic web safe fonts. No fancy curls or beautiful serifs. All that changes with the introduction of Adobe Captivate 2017 integration with Adobe TypeKit.

Course authors only have to point to the fonts in their TypeKit library to share the joy of hundreds of amazing fonts with their learners, delivering a consistent learning experience.

Configure CC in Captivate

Captivate has always been about customization – it is the sort of thing that becomes really important when your boss or a client wants something changed and your tool doesn’t allow you to do it. That’s why the enhancements to closed captions in Adobe Captivate (2017 Release) have clearly reset the standards for the industry. Now you can fully format those captions, place them anywhere on the screen, customize the colors, fonts, backgrounds, alignment and more. All fully responsive, the new closed caption editing controls are nothing short of fantastic.

Asset Libraries are the toy in my cereal box, and Adobe Captivate now comes stocked with more than 75,000 assets that you can use to go nuts with including games, images, characters, templates, themes and more. These are premium assets from the eLearning Brothers collection of more than a million incredible resources, and they will give any project a jump start. If that isn’t enough, you can easily jump over to the eLearning Brothers site and grab the other million assets to make your library complete.

If you are an advanced user, there is something fantastic in the 2017 Release of Adobe Captivate for you too. Combine Conditional and Standard Advanced actions, and LOOP! Yes, really. Now you can create a ‘while’ loop in your conditional advanced actions. Combined with object states you could create perpetual motion cycling through a set of different states, or you could use it to check for a change in a variable, even monitor a network status.

While you’re tinkering with animation, check out the new group animation ability. Now you can animate groups, in addition to animating individual objects. I was easily able to concoct a propeller from smart shapes and get it grouped and spinning around a center hub. Group based animation should ease the process of creating more complex animated elements in your learning projects.

There are a number of additional fixes, enhancements and benefits packed into the 2017 update to Adobe Captivate. There is a cool enhancement to application capture that lets mobile users swipe and pinch the screen for a better view on mobile responsive projects, and editable states on master slides.

Get your own copy of Adobe Captivate 2017 right now, simply by downloading the trial right here. If you are a Captivate subscriber, the trial will automatically activate with your Adobe ID. Best of all, you can leave your copy of Captivate 9 on your machine in case you need to use both for a while. If you are not yet a subscriber, consider subscribing to the service – at @$29.99/mo US, its a great way to get the updates – even a full version update like this one at no additional expense. Of course you can still purchase a perpetual license if you prefer.

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