Your employees and your customers: The internal individuals who serve your company and the external individuals you serve. But it's not a one-sided relationship; to encourage your employees to contribute their skills, talent, and work ethic to the company vision, you need to invest in employee learning and development, course training, and more. This post was first published on eLearning Industry.
The growth that the software publishing market has witnessed, and is still experiencing, is both intriguing and demanding. However, this is not a gift without challenges. It is something that needs to be carefully managed in order to deliver by means of market penetration and, most importantly, generation of higher margins. Structuring constant training and support is crucial, making this edition a strong helping hand in your efforts for client acquisition, onboarding, and retention, adopting new realities and always being one step ahead. This post was first published on eLearning Industry.
Traditional training methods are too expensive and poorly adapted to current market needs. However, it is precisely because software is such a complex tool that it requires constant training. If client training and support is not adapted, you will quickly hit both a financial and human breaking point. In this article, I’ll demonstrate the importance of software customer training. This post was first published on eLearning Industry.
Training extended workforce including internal employees, partners, and customers at different stages of a relationship with the organization is crucial for organizational success. Businesses investing in LMSs embrace the use of existing infrastructure that proves to be an asset for wider audiences. This post was first published on eLearning Industry.
The employees joining customer service and sales teams need thorough training that usually requires a trainer and multiple role plays. Virtual Reality, speech analysis, Artificial Intelligence, chatbots and Big Data could provide the much-needed disruption in customer service and sales training. This post was first published on eLearning Industry.
Training your B2B SaaS customers contributes to growth, but automating your training lets that growth happen without the high costs of customer support. By automating your training and integrating it seamlessly, you’ll make it simple for you and your customers to succeed. This post was first published on eLearning Industry.