3 Reasons Why You Need Software Customer Training

Traditional training methods are too expensive and poorly adapted to current market needs. However, it is precisely because software is such a complex tool that it requires constant training. If client training and support is not adapted, you will quickly hit both a financial and human breaking point. In this article, I’ll demonstrate the importance of software customer training. This post was first published on eLearning Industry.

Increasing Use Of Extended Enterprise Learning For Improved Collaboration And Business Revenues

Training extended workforce including internal employees, partners, and customers at different stages of a relationship with the organization is crucial for organizational success. Businesses investing in LMSs embrace the use of existing infrastructure that proves to be an asset for wider audiences. This post was first published on eLearning Industry.

5 Technologies That Disrupt Customer Service Training 

The employees joining customer service and sales teams need thorough training that usually requires a trainer and multiple role plays. Virtual Reality, speech analysis, Artificial Intelligence, chatbots and Big Data could provide the much-needed disruption in customer service and sales training. This post was first published on eLearning Industry.

Training Automation Is Your Ticket To B2B SaaS Growth

Training your B2B SaaS customers contributes to growth, but automating your training lets that growth happen without the high costs of customer support. By automating your training and integrating it seamlessly, you’ll make it simple for you and your customers to succeed. This post was first published on eLearning Industry.

What’s New In Featuring Video For Customer Training? We Asked the Experts

Customer education programs that incorporate videos are all the rage nowadays. Video production tools and editing software have become simultaneously cheaper and more sophisticated, thereby enabling you to make quality videos relatively inexpensively and quickly.

This post was first published on eLearning Industry.

How Companies Deliver Customer Training, Part 1

Today's forward-thinking companies are using new approaches to customer training – including online webinars, knowledge bases, live chat, and online courses. These are just the tools, however. In this two-part article, we’ll explore 4 ways to deliver effective customer training and, most importantly, how to augment them with eLearning.

This post was first published on eLearning Industry.