A New Paradigm For Corporate Training: Learning In The Flow of Work

Nun, was tut man als Erstes, wenn man ein neues Paradigma entdeckt hat? Richtig, man lässt es als Marke eintragen. Zumindest, wenn man Geschäftsmann und Amerikaner ist. „Learning in the Flow of Work“ ist also eine Marke. Und die erklärt uns Josh Bersin in diesem Artikel.

Vorneweg: In der ersten Hälfte werden wir durch 25 Jahre Learning & Development geführt, von E-Learning bis eben Learning in the Flow of Work. Das ist ein interessantes, atemloses Spiel mit Systemen, Anbietern, Trends und Stichworten, die sich die Hand reichen. Natürlich ist es auch der Berater Josh Bersin, der hier kräftig Staub aufwirbelt. Hierzulande wird sich wohl kaum ein Unternehmen finden, das diese Geschichte auch nur ansatzweise so nacherzählen könnte.

Nun steht Corporate Training also vor der nächsten Revolution. Josh Bersin grenzt sie zuerst ab von all den aktuellen Bildern, die ihre Anleihen bei Netflix oder Spotify suchen und die ihre Nutzer mit „channels“, „topics“ und „recommendations“ in den Bann ziehen wollen. Josh Bersin: „In learning the problem is different. We don’t want people to be “addicted” to the learning platform, we want them to learn something, apply it, and then go back to work.“

Der Rest ist nicht neu. Von „workplace learning“, „microlearning“ oder „on demand learning“ wird schon lange gesprochen. Auch dass dahinter unterschiedliche Anforderungen des Nutzers bzw. Lerners stehen. Doch jetzt ist es in den Stand des Paradigmas gehoben und zur Königsdisziplin von Corporate Training ausgerufen. Mit einer Anbieter- und Tool-Landschaft, die sich entsprechend aufstellt. Ich bin gespannt, ob sich das Paradigma als Paradigma durchsetzt. Das Thema bietet auch so genügend Stoff.
Josh Bersin, joshbersin.com, 3. Juni 2018

What’s the point of an LMS in the modern workplace?

Das Lernen in Unternehmen und Organisationen hat sich verändert und verändert sich weiter: es findet an vielen Stellen (online) statt, ist offener, informeller, selbstorganisierter und vernetzter geworden. Das hat auch die Rolle eines Learning Management Systems verändert. Jane Hart hat diesbezüglich ein kleine Thesensammlung erstellt und gibt uns gleich ihre Einschätzungen mit:

„1. It’s the place to manage compliance and regulatory training –  PROBABLY …
2. It’s the place to track access to and use of e-learning – IT CAN HELP …
3. It’s the place to host performance support and other resources – NOT IDEAL …
4. It’s the place to host social learning – NOT THE BEST …
5. It’s a source of continuous learning – PARTLY …
6. It’s the best way to engage people with learning – UNLIKELY …
7. It’s the place to track everything everyone learns in the organisation – AN IMPOSSIBLE TASK …
8. It’s the place to manage an employee’s own personal and professional learning – A BIG NO …
9. It’s the hub for all things learning – NO LONGER THE CASE …
10. It’s the only learning technology that a L&D department needs – BY NO MEANS …“

Jane Hart, Modern Workplace Learning Magazine, 15. Mai 2018

Bildquelle: Ken Treloar (Unsplash)

The Perfect Duo: Mobile Learning And Performance Support

In the present scenario of the ubiquitous mobile device, organizations are turning to mobile learning for training their employees. The advantages of mobile learning are it provides learning to employees when they need it, and they can access it anytime and anywhere. It is an ideal vehicle to deliver microlearning modules and more significantly, it can provide reinforcement at the point of need. This is why mobile learning is ideal for providing performance support. This post was first published on eLearning Industry.

3 Ways in Which mLearning Can Be Used for Performance Support

Usage of Mobile Learning or mLearning is fast becoming an essential component of any organization’s training delivery. It is being used extensively to offer formal training (online training) and also to support blended training.

To facilitate faster adoption of mLearning, organizations offer a Bring Your Own Device (BYOD) policy for smartphones and tablets. The objective is to encourage employees to learn on the device of their choice.

By definition, smartphones are available with users within their work-flow. Hence, using them to offer training at the time of a specific need is a logical extension. This can be accomplished by offering mLearning for performance support intervention, on smartphones.

In this blog, I outline 3 ways you can leverage on mobile learning to offer Performance Support Tools (PSTs or just-in-time learning aids or job aids) as part of your learning strategy. I also share 10 mLearning formats that you can use to offer Performance Support Tools in your organization.

What Are the Typical Challenges in Formal Training That Call Out for Performance Support Tool Intervention, Specifically, Through mLearning?

The objective of training is normally aligned to meet two aspects; namely, acquisition of a new skill or fixing a skill gap.

Organizations spend millions of dollars to meet this mandate which is aligned to help employees acquire the knowledge to perform new tasks or sharpen their existing skills.

However, the roll-out of the formal training is not adequate to result in the desired performance gain as it has following significant challenges:

  1. Without reinforcement post the formal training, learners forget what they learnt. In fact, they are likely to lose 80% of the acquired knowledge in 30 days if no reinforcement is done.
  2. There is a gap in what learners learnt in the training program vs the way it needs to be applied on the job. As a result, while they may have completed the formal training and aced the assessment, the real-life application presents different challenges. Without proper application of the acquired knowledge, the learners and business do not see the required gain.
  3. When learners face a challenge, they do not want the hassle of logging into an LMS and going to the training piece that is likely to help them. Instead, they want access to just-in-time learning aids that can help them face this challenge.

Performance Support Tools (PSTs or just-in-time learning aids or job aids) help you mitigate these challenges.

  • They normally supplement formal training initiatives.
  • You can use them in mLearning formats to make them available to the learners within their work-flow and on the devices of their choice (read smartphones).

What Are the Three Ways in Which You Can Use mLearning for Performance Support?

You can leverage on mLearning to offer Performance Support Tools in the following three ways:

  1. Reinforce formal training: You can give these Performance Support Tools (PSTs) or job aids to learners (post the completion of formal training) in mLearning formats to ensure that learning is kept alive.
  2. Facilitate application of the acquired learning: You can offer Performance Support Tools (PSTs) or job aids to support formal training. You can design them in mLearning formats for practice and application on the job.
  3. Access at the moment of need: You can offer Performance Support Tools (PSTs) or job aids to support learners exactly when they need it. Conrad Gottfredson and Bob Mosher’s Five Distinct Moments of Need© summarizes this very effectively as shown here. You can offer Performance Support Tools (PSTs) or job aids to address a specific need for learners ranging from:
    1. When they are learning an aspect for the first time (New).
    2. When they want to deep-dive and learn more (More).
    3. When they want to apply or remember something (Apply).
    4. When they need to solve a problem or fix something that has gone wrong (Solve).
    5. When something changes (Change).

What Are the mLearning Formats That Can Be Used to Offer Performance Support Tools (PSTs)?

You have a rich set of options you can pick from. Here is a list of 10 popular ones:

  1. Videos (Conceptual, Expert speak or Explainer)
  2. Interactive videos
  3. Interactive pdfs
  4. eBooks and
  5. Flipbooks
  6. Infographics
  7. Interactive Infographics
  8. Podcasts
  9. Decision-making scenarios (simulations)
  10. Gamified Quizzes

Summary

I hope this blog provides you with pointers on how you can offer mLearning for performance support, to help your learners achieve the desired performance gain. If you have any further queries in this regard, do contact me at apandey@eidesign.net.

Need More

Want more insights on how you can enhance the impact of your online training through Performance Support Tools?

Schedule a call with our Solutions Architecting Team.

Source: https://www.eidesign.net/3-ways-mlearning-can-used-performance-support/

The post 3 Ways in Which mLearning Can Be Used for Performance Support appeared first on eLearning.

Top 6 Benefits of Performance Support Tools (PSTs) In Corporate Training

Performance Support Tools (PSTs) are learning aids or job aids that are designed to offer specific support to learners precisely at the moment of their need. In this blog, I outline the definition, significance, and the key benefits of Performance Support Tools.

All of us learn from different sources ranging from structured or formal training to learning by watching others or taking specific help from colleagues. The biggest learning certainly is on the job (often through challenges that we face and overcome).

While the exact ratio of the approach that offers the most effective training is debatable, a good index to map the various options is the 70:20:10 model for Learning and Development.

This popular model is used extensively by organizations and it postulates that we learn:

  • 70 percent from on the job experiences (experiential learning).
  • 20 percent from interactions with others (social learning).
  • 10 percent from formal (structured learning).

In spite of this evidence, not many organizations have a structured approach to support training beyond the formal or structured training. Performance Support Tools or PSTs admirably fit in to fill this gap

PSTs can be used to support the formal training and push the knowledge acquisition to knowledge application. They are available to learners within their workflow and this increases their usage at the moment of their need.

What are Performance Support Tools or PSTs?

Performance Support Tools or PSTs are just-in-time, specific job aids or learning aids designed to help learners perform better. This is accomplished by:

  • Providing or embedding the PSTs within the learner’s workflow.
  • Designing them to meet a specific learning need (to know more, fix a problem, enhance productivity, and so on).

Performance Support is an established concept and has been there for over three decades. Gloria Gery, one of its key champions summarizes it effectively as:

 “Performance Support focuses on work itself while training focuses on the learning required to do the work. Integrating resources in the workplace is inevitable, and the need is urgent. Filtering resources so people get the tools and resources they need while actively working is the goal. Work process and roles are the primary filters. The mechanisms vary: portals, performance-centered workflow interfaces, enterprise applications, integration projects, etc, but what’s important is that performer be able to name that tune in one note, to perform in exemplary fashion”.

What are the Key Benefits of Performance Support Tools or PSTs?

Given the pressure on time, we all like to work and learn at the same time. Performance Support Tools or PSTs enable learners to do precisely this. The key benefits of Performance Support Tools they offer are:

  1. Empower learners: PSTs enable learners to manage things on their own.
  2. Save time: PSTs enable learners to quickly zero in on the required information.
  3. Save time for the senior resources: They are required only on exceptional basis as the routine queries can be fulfilled through PSTs.
  4. Faster onboarding of new employees: The PSTs enable the new employees to pick up the tips, best practices outside of formal training and rise to the required proficiency.
  5. Simplified approach improves assimilation and application on the job: Since PSTs are designed to meet a specific need, they are easier to use and apply.
  6. Provide an effective channel to provide just-in-time updates: These could include new features, upgrades, or change management.

As you will see from the above said benefits of Performance Support Tools, usage of PSTs to support your formal training will go a long way in increasing its application on the job. Furthermore, an easy access to the required information facilitates the usage of the input and encourages a culture of continuous learning in the organization.

With increased adoption of mLearning or mobile learning, most of the corporate trainings can easily leverage on Performance Support Tools or PSTs to increase the impact of formal training.

Summary

I hope this blog gives you compelling reasons to opt for Performance Support Tools or PSTs (in case you haven’t so far). If you have any queries, do contact me at apandey@eidesign.net.

Need More

Want more insights on how you can use the power of Performance Support Tools or PSTs to enhance the impact of your corporate training?

Schedule a call with our Solutions Architecting Team.

Source: https://www.eidesign.net/top-6-benefits-performance-support-tools-psts-corporate-training/

The post Top 6 Benefits of Performance Support Tools (PSTs) In Corporate Training appeared first on eLearning.

10 Types Of Performance Support Tools From Quick Reference Guides To Mobile Apps

Learning programs are most effective when they extend beyond a single training event. We rely on grab-and-go information now more than ever. By including performance support in our training programs, we can improve job performance with quick and accessible resources at the moment of need. This post was first published on eLearning Industry.

Intelligent Performance Support: A New Learning Paradigm

Always remember the people you’re supporting: the employees, the learners. Your performance support needs to be learner-centered or learners won’t want to use it. Also, today’s learners expect more. If information is accessible at the tap of a key wherever they are, they’ll expect similar connectivity in the workplace. This is where an enhanced version of performance support that properly harnesses and adapts to the opportunities offered by mobile, digital, intelligent technology can really come into its own. This post was first published on eLearning Industry.