Inserting MP4 video into Captivate 2019 error messages

I am having a brand new issue with inserting MP4 videos into a Captivate lesson. I have been doing the same procedure for years and have never had an issue so I can’t figure this out. Within the same lesson I was able to insert a number of MP4s with no issue, but half of them are not working. I receive the videos from my client as .avi files and then I render them in Photoshop and save them as MP4s. The settings have not changed. The files import into Captivate without an issue. When I try to put the video onto the slide, I get the following message:

Failed to load the video file. The file path or the URL may be invalid. Do you want to change the file path or the URL?

If I click yes, I get the following:

Cannot get FLV duration from the metadata. This file may not work properly with the pause slide till end of the video option.

If I click no, I get the following:

Video encountered an internal error.

Any ideas?

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[Free Webinar!] Convert Classroom Training To Blended Learning Using Your Creativity & Adobe Technology

If you subscribe to the Learning Thursday blog series, you may have figured out from a recent article that I like blended learning.  Which I do!  Blending learning allows us to deliver an experience that is tailored to students’ learning styles and preferences.

I’ll facilitate a free virtual session about blended learning on April 2 at 9AM Pacific.  You can register with our host, eLearning Industry.  The session description is below.

If you just can’t get enough of this topic, come to my keynote session at ATD’s New England Area Conference on March 29.  We’d love to see you!

Convert Classroom Training To Blended Learning Using Your Creativity & Adobe Technology

Blended learning is a common buzz phrase in L&D, and it’s one that deserves attention. Using a blended learning approach means providing course content in a variety of formats – including videos, games, virtual reality (VR) activities, basic documents, and eLearning courses! You may mix and match many delivery formats in order to create a learning environment that is engaging and cost-effective.

Blended learning courses often include classroom or virtual classroom training experiences. But other content is used to augment and enhance the classroom. You may even deliver the same course content in multiple delivery formats so learners can choose how they want to learn. Blended learning gives L&D professionals the flexibility to use every type of course content in order to best serve the learner’s needs.

Katrina Marie Baker, Senior Learning Evangelist at Adobe, will provide food for thought on the following points:

  • Benefits of blended learning as they relate to the learner and organization
  • A cost comparison of 100% instructor-led training (ILT) versus blended learning
  • How to incorporate classroom experiences with other types of course content to engage learners
  • Ways learning technology can add value and make it easier to develop and deliver blended learning
  • Understand how the Fluidic player can help you leverage fully blended courses in your training programs

Group discussion will take place throughout the session.

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Video files not embedding and loading properly on swf publish

I am attempting to embed short (10 sec) video files to a captivate 2019 project and publish it as an swf file. When viewing the swf file, the videos appear to be attempting to load (i get loader icon indications) but the video never loads. The previews within captivate play perfectly (preview>project), and it’s only upon publishing and reviewing the file that I get issues.

I have tried multiple file types (mp4 and flv), both input variations (event and synchronized) and multiple flash output versions (10.x and 11.x), all to no avail. I have checked to ensure that my flash player is up-to-date in my browser (IE) also.

Any ideas as to what may be causing this issue?

The publish format HAS to be swf, as the intranet i’m uploading to has permission issues with some files associated with HTML publishing. I need this video saved into the swf file, if at all possible. Worst case, I can link the video file, however I do not wish it to open in a separate instance/platform/window in order to be a seamless experience for the user.

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Captivate video (distributed across multiple slides) not playing on mini iPad

I really need to figure this out and get a solution quick!  Reading information on web is really old and not of any use.  Anyone have a resolution?  I have a @10 minute video distributed across multiple slides (great for bookmarking and play on other hardware) that will not play on a mini iPad with Safari or Chrome (updated to current OS). Plays through on other hardware and browsers

The ‘slide’ displays (like a preview or screenshot) but the video will not play.  I can scrub the playbar to various ‘slides’ and the view does change.  Any ideas?  I de-selected the ‘Scalable HTML content’ publish option (as a suggestion) but did not help.

CP Design size is 1024 x 576

video is also 1024 x 576

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Urgent question: can’t find the Video publishing option…

Hello all,

I have to finalize my demo project and publish it as a stand alone video (mp4?) and I can0t find the option in the publishing list of values?

I only have the HTMLS5/SWF option in the list! Are there some presets that I am not aware of to access the video publishing?

Please help!! it’s quite urgent, thanks a lot!


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Black bars on video objects in knowledge check slides

When I add a video object onto knowledge check slides, black bars often occur on either top or sides of the object, when I preview it. See example on the picture below, here the black bars occur on top and bottom:

I can manually adjust the object size and sometimes hit just the right dimensions, so the bars do not occur – but there must be an easier way to do this? “Maintain aspect ratio” is checked (and grayed out) for the object. I work in reponsive mode.

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Learning Thursday #5: Overcome Your Blended Learning Phobia

Learning Thursday is a blog series that features a new L&D article every other week along with discussion points.  Read and then share your own ideas by commenting below!  Check out the last Learning Thursday here.

I wrote this week’s article for InSync Training’s “50 Modern Blended Learning Blogs” series.  The discussion questions are: What is the biggest hurdle you’ve faced when implementing blended learning?  How did you rise to the challenge?

Blended learning programs can be a beautiful thing. Need to cover a global workforce? Use virtual classrooms to engage learners everywhere. Can’t get employees to leave their desks? Bring learning opportunities to their desks in the form of short videos, quick reference guides, and fun simulations. Mix learning content together to create interactive training programs.

But wait, you say, it’s not that easy. My organization has expectations. 

Your organization may expect learning to take place in person. In their opinion, if there isn’t a person in front of the classroom, teaching with an apple on their desk, it’s not “real” training. Sometimes the perception comes from your learners – other times it’s from your leaders. Either way, it will take time to change your organization’s collective mindset.

You may ask, “Why would you go to the trouble of moving to blended learning?” Because it helps the learner retain the training. It helps you serve your workforce efficiently. And, it helps your organization reach an increasingly tech savvy employee base that expects learning to be as easy to access as Google.

Become the training equivalent of Google. Give your learners options, and they will take advantage of those options.

Start small. If you encounter resistance from the top, don’t start there. Start at the bottom, with one little group of learners.

Converting your learning program is a major change. Resistance to change is driven by fear – often fear of failure, or fear of the unknown. To ensure your organization accepts blended learning, address both fears up front by trying out your program ideas on a small group of learners. Get their feedback and incorporate it into the program. If a course element isn’t effective according to your learners, ask why. Refine instead of removing. Tweak instead of making sweeping changes.

Know that one round of revisions will not be enough. Like any training product, a blended learning campaign is a work in progress.

What happens if something doesn’t work? You take it out. You try something else. Don’t give up.

Like any part of training, blended learning programs require a willingness to add, delete, and refine. Edit before you roll your program. Collect feedback from learners. Refine more.

Is your current program delivered entirely in the classroom? Look for ways to replace small pieces of classroom content with videos, documents, or simulations. In the beginning, spend as little as possible. Use free or affordable content until you build up your organization’s confidence in blended learning.

Other ways to replace small pieces of classroom content include:

  1. Start with the obvious, the easy, and the accessible. How much do YouTube videos cost? Nothing. Add them to your classroom experiences to give the learner variety. Are there quick reference guides or internal communications you can repurpose into learning? Into the LMS they go. Free compliance training from government agencies make perfect, ready-made material.
  2. Look for the little victories. Include activities where learners do research online or do scavenger hunts around the office, before returning to class to share their findings. Rather than accomplishing it all in the classroom, find ways to deliver content in other ways, before and after class. Look for ways to cut material out of classroom training and replace with other resources.
  3. Add mentoring elements to your learning program. Look for existing resources in your organization – supervisors, SMEs, and experienced employees, especially those seeking a promotion. Look for topics in your program that can be reinforced through coaching and one-on-one interactions. Reward those who teach others by making mentoring a line item on job performance reviews.

Sometimes it isn’t the organization as a whole that fears blended learning. It’s the trainers themselves.

“You’re getting rid of my job!” they scream. “Classroom training is what the learners want!” (If all your organization has ever delivered is classroom training… how would learners know that’s what they prefer over everything else?)

It’s natural to fear change. Blended learning necessitates a change in the trainers’ role. Those who only know classroom training will be required to learn new skills, such as e-learning development, LMS administration, and technical editing. Those on your team who see change as exciting will dance. Those who fear technology will hide. But change is real and necessary. Change happens regardless of whether we ask for it. And the change to blended learning is spreading across the entire learning and development industry.

Duncan Welder IV, Director of Client Services for RISC, Inc., shared a personal experience in Corporate Training Tips & Tricks. It is a great example of the new role of the learning professional in this modern approach:

When I was in grad school, we had to complete a group class project.  (This was for instructional video if that places an age on me.)  We produced a recruiting film for the High School for the Human Sciences, a new magnet school for people with an interest in health care professions.  Again, it was student developed and overseen by a professor, but it rendered a final piece for the school that would have normally been a capital expense if it was something they could have done at all.  It’s not a bad idea to reach out to an educational or instructional technology program nearby and see if they can assist.”

Building the acceptance of change starts with your own team. Introduce your team to blended learning elements, and give them time to embrace it. Give them time to become good at it. Remember that trainers are learners too, and they have to be given time to adapt to new responsibilities. Give them time not just to become competent, but confident. Enthusiastic even. Get the buy-in of your immediate team, and let their love of blended learning motivate change in your organization.

What is the biggest hurdle you’ve faced when implementing blended learning?  How did you rise to the challenge?  Comment below.

Try Adobe’s learning management system, Captivate Prime, for free.  Assembling a blended learning catalog has never been easier!

Connect with the author on Twitter or LinkedIn

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mp4 file limitation in captivate, stop after 10 mp4 files

I have 12 mp4 files in the captivate 2017 Project ( inserted as progressive-download-video on 12 different pages.
I have imported the Scorm-Output in an LMS (Moodle).

When i randomly view 10 Pages with this mp4 Content than the 11. page with mp4-Content is not shown. The Video does not run, there is a black page.

Only the video-control bar is shown, nothing else. The files are between 3 – 18 MB, produced with edius and encoded with adobe media encoder.

Can anybody help to find a solution? We have two different projects with this issue, at the other project it is always the 10. Page with mp4 content that is not shown,

there only the load icon is presented with no effect.

Is there any limitation for mp4 content?

Many thanks for every advice


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Embedded .mp4 video unable to show on iPads

Hello Captivate community!

Hoping someone out there can help.  I’m working in Captivate 2019.  I have a project that has 4 small videos embedded within.  When published and loaded into our LMS it works fine in Chrome on a desktop/laptop.  However, when viewing the course on an iPAD the videos are static black rectangles and never progress.  I thought perhaps I could convert the videos to .wmv and re-embed them and see if that would work….nope.  It looks like I can’t embed a .wmv file.  I tried publishing as HTML5 only and also as a HTML5/SWF hybrid…..nope.  It was originally created in a template file and I moved it to a blank file and republished….nope.  Does anyone have any other troubleshooting ideas for me?  I feel like I’ve wasted too much time trying to figure this one out.

Thanks for any help you can offer!


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