Engage Learners with Automated & Customized Emails

From the time a user is added and registered in the LMS there are a variety of actions they are subject to or undertake, from being assigned roles, to being enrolled in Trainings, to being waitlisted, to being sent reminders, to being sent recommendations for trainings they may like.

If you are an enterprise with a large number of employees, who may at any time be enrolled in a variety of training programs, at different stages of completion, it becomes hard to keep up with the updates of the “who, where, when, and what” in an organized and efficient manner when it comes to their training progress.

The provision of a variety of email notification templates is a very useful tool for Administrators of an LMS, enabling them to decide when an email should be sent and to whom, and to customize it as they see fit. Additionally, learners also benefit from a wide range of email notifications, keeping them posted on their onboarding status, enrollments in Trainings, approaching deadlines, and even how their colleagues are faring on the leaderboard.

Download our customer guide and find out more:

Automate and Customize Email Notifications – Customer Guide

Hope you learnt something new and hope it helped! If you have any feedback or comments please do email me at jaisim@adobe.com. Always glad to hear from you.

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7 WAYS TO DRIVE CUSTOMER EDUCATION PROGRAMS WITH ADOBE EXPERIENCE MANAGER SITES, ADOBE CAPTIVATE PRIME AND MARKETO ENGAGE

Did you know that integrating a few Adobe products could result in a rather holistic learning platform?

I’m specifically referring to Adobe Experience Manager (AEM) Sites, Adobe Captivate Prime and Marketo Engage.

Attached here is a 2020 white paper by Adobe Captivate Prime Product Management that discusses precisely this. There are a whole lot of advantages of course when you integrate one Adobe product with another, simply because they work well together. Having said that, it does not necessarily mean you cannot use each of these exclusively/ in combination with a non-Adobe product just as well.

This paper looks at 7 ways to drive customer education using the combination mentioned above. Of course, this is a Captivate Prime centric document and the focus is on the learning platform as always. This year has seen some great strides forward for Prime, especially keeping in mind the user experience. We have a whole new learner homepage and the UI lends itself so easily to customization.

On the whole, taking a personal approach is extremely important in our holistic view to creating a learning platform. Do read this document to learn more about our approach to your customer education.

7 WAYS TO DRIVE CUSTOMER EDUCATION with AEM Sites, Captivate Prime and Marketo Engage – White Paper 2020

Wishing all of you Happy Holidays!

If there are other areas of Prime that you would like to see covered in these kind of documents and blogs, or if you have any other feedback for us please do write to jaisim@adobe.com

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Integrate AEM Sites and Adobe Captivate Prime for a Custom Learning Experience

If…

  1. You are a medium to large size organization and want more than the native customization features offered by Prime,
  2. You wish to offer a brand-new learning experience to an audience that includes your customers and/or partners, where your brand persona really shines through the entire experience,
  3. Your learners are already aggregated onto your AEM portal and it does not make sense to now redirect your learners to a new LMS,
  4. Your existing AEM site offers your learners a combination of resources from Learning and Marketing,and you now want to take the LMS to your learners,

…then this document is for you.

Take customization to another level and offer your learners a wholly bespoke experience outside the native LMS. Adobe Captivate Prime is perhaps the ONLY System in the market that allows you to do that. If you already use AEM Sites for your organization’s digital content and property, read the accompanying document to learn about the benefits when you integrate it with the Prime experience.

Integrate AEM Sites with Captivate Prime for a custom learning experience

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Find and customize Interactions in Ready-to-go slides (Quick Start Projects)

Intro

Many users wanting to take advantage of the Ready-to-go slides available through the Assets panel in 11.5, are blocked when trying to customize those slides. In a previous article I offered a step-by-step workflow to find texts or images you want to replace by your text or images. That was not so hard, and you learned to use several panels (Timeline, Master Slide, Object States, Library).

For Interactions the situation is more complicated. You will not find a complete ‘How-to’ in this blog. Some interactions are rather easy to understand and customize, other interactions however need an in-depth knowledge of Advanced actions and variables. Those slides never use Shared actions, which would be easily found in the Project Library. This blog will try to help you identify the components (actions) of the interactions, how to ‘read’ them and tips for customizing. The workflow will be explained using a Knowledge Check slide from the project ‘Alliance’. The interaction can be told to be of intermediate level. Understanding this workflow will allow you to customize easy and intermediate level interactions. For more complicated interactions this may not be sufficient. Maybe find help from someone experienced in Advanced actions.

Step 1: Find Interaction components

On the slide with the Interaction to identify, open the Advanced Interaction panel from the Project menu or with the shortcut key F9. The slide will be selected in that panel and with the default setup you will see all the actions in that slide, and the events to which they are attached. Here is an example:
The selected slide is slide 26, labeled Knowledge Check in the Quick Start Project ‘Alliance’. You see in the table that the On Enter slide event has no action attached, the field ‘On Success’ on the slide line mentions ‘No Action’. This means that the interaction is only created using Success events of interactive objects, which you can also find in this panel.
The level below slide level shows all interactive objects and their Success actions (when clicked) in the ‘On Success’ column. In this case 5 Smartshapes have been defined with the option ‘Use as button’ and they all trigger an Advanced action. From the labeling of the objects and the actions you can suspect that 4 of those advanced actions are similar (on shapes KC1 – KC4) and one is unique (on the unlabeled Smartshape). When you select one of the lines associated with an interactive object, the object will be selected on the slide.

Step 2: “Read” actions (components of interaction)

Let us continue with the same slide from the Alliance project. Select the object KC_1. Its Properties panel shows up, switch to the Actions tab. Open the Advanced action ‘KnowledgeCheck_Select1’ by clicking the Browser icon. It shows a list with 5 lines, which I will label as ‘commands’:

The first command line ‘Assign…. true’: gives a value ‘true’ to a user variable ‘sales_knowledgeCheck_correct‘. The name of this variable indicates that it needs to be true for a correct answer, ‘false’ for a wrong answer. You can check this by reading one of the actions on the three other objects (KC_2…KC_4), where you will read that the given value is ‘false’.

The other command lines are used to change states for the objects, to indicate which object has been selected (active). You can find more explanations about multi-state objects in the first part which I mentioned in the intro.

Open now the unique action ‘KnowledgeCheck’, linked to the unnamed Smartshape_337. In the Timeline you can see that it is the Submit shape button.  In the Advanced Actions dialog box you see that this is ‘conditional’ (marked in red). In that case “reading’ will be easier if you switch to the Preview window, which you do with the arrow button top right, which I marked with a green box:

In the Preview window you see that the state of two multistate objects will be changed depending on the value of the user variable sales_knowledgeCheck_correct. Identifying those multistate objects allow you to edit the states as explained in the first blog.

Step 3: Customizing examples/tips

In the example the first answer is deemed to be correct.  You can move the shape buttons KC1-KC4 around, to put the correct answer in another location. No problem, the interaction will continue to work as expected.

Less answers

You can safely delete one of the wrong answers in this particular use case. That may not be the case for all interactions. Here however the final action (Submit button) is in no way checking or taking into account the number of answers. You only need at least one correct and one wrong answers.

More answers

If you want an extra answer, you’ll have to decrease the size of the answer shapes KC1-KC4. For the 5th answer you can duplicate one of the answers with the right-click menu or the shortcut key CTRL-D (Cmnd-D on Mac). Use the Align options (or toolbar) in the right-click menu to put everything in place. The name of the duplicate answer will probably start with KC_ as well, but not necessarily be ‘KC_5’. You don’t need to edit the name but I did so (Properties panel) just to clarify. That duplicate answer will have the same states as the source answer. You can check using the Object State panel.

It is however necessary:

  1. To edit the existing action for the four older answers, because the state change for the new answer needs to be added.
  2. To create and edit a duplicate advanced action for this new answer.

Editing actions KnowledgeCheck_Select1….

Open one of those actions using the Browser icon in the Actions tab (see Step 2 for a screenshot).

The first command line is fine. The Change State lines set the state for the selected answer to Active, the other answers get state Normal. For all those actions a sixth command is necessary to set the state of the new answer to Normal. Steps for KnowledgeCheck_Select1 are indicated in the screenshot below and you’ll find the numbers in the explanation:

  1. Select the last command line
  2. Use the Copy button
  3. Move to the next empty command line
  4. Use the Paste button
  5. Double-click the empty third field and type KC: only the items having KC in their name will appear. Remember: I named the new answer ‘KC_5’
  6. Choose ‘KC_5’
  7. Click the down arrow in the next field.
  8. Choose the state ‘Normal’.
  9. Click the button ‘Update action’ at the bottom and the action is complete now, including the 5th answer.
  10. To save time editing the three remaining actions, use the Copy button again on the last command line which sets the state to Normal for the last answer KC_5..

Switch to the action KnowledgeCheck_Select2 using the top right dropdown list:

Go immediately to the first empty command line and use Paste (step 4), and save the action (step 9)
Repeat step 10 and do the same for KnowledgeCheck_Select3 and KnowledgeCheck_Select4.
Do not close the Advanced Actions dialog box, you still need a fifth action.

Creation of KnowledgeCheck_Select5

The new action will be created as a duplicate of KnowledgeCheck_Select4. Select that action in the Advanced actions dialog box, follow the steps in the screenshot below
  1. Duplicate the action
  2. Edit the name to KnowledgeCheck_Select5
  3. Set the state of KC_4 to Normal instead of Active
  4. Set the state of KC_5 to Active instead of Normal
  5. Save the action and close the dialog box.

You still need to attach this new action to the answer KC_5 and you are ready for testing:

Tip: if you want to explore the Advanced Actions dialog box, you can read this blog.

More?

This is only one example of customizing a Ready-to-go slide. Some interactions are more complicated in those projects, some are easier. If you are in for a challenge, look for the Flipcard interactions, Glossary interaction or some Click/Reveal interactions.

Do not hesitate to post questions, comments if you are stuck. If possible I will try to help.

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Deliver Customized Reports and Meet ROI Objectives

The August 2020 release of Adobe Captivate Prime features a fully revamped Reports feature, showcasing the new Admin Dashboard, a powerful engine that tracks all the many components of Training, helping you maximize returns on your company’s ROI.

At a high level the Admin Dashboard helps you to:

  1. Track Usage,
  2. Track effectiveness of Trainings, and
  3. Drive Training Strategy

This document will take you through the Dashboard’s features that support the fulfillment of these requirements:

Deliver Customized Reports and Meet ROI Objectives – Customer Guide. Feel free to download and peruse at your convenience

Compared to the older functionality of reporting in Prime, the Admin Dashboard provides you a lot more information at a glance, where previously you might have had to export separate Learner Transcripts or Training reports and then perform various analytics to retrieve the information you want. We have tried to better anticipate your Admin requirements with the introduction of the Admin Dashboard. We hope we’ve succeeded!

Do contact your CSAM any assistance with the Dashboard. For further support please do contact captivateprimesupport@adobe.com. For feedback on this document please write to jaisim@adobe.com.

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When it pays to go Headless!

Adobe Captivate Prime is possibly the only LMS in the world that allows you to create a completely bespoke learning experience. Read this business document to learn how to get the most out of Adobe Captivate Prime’s customizable features. The use case scenarios illustrate variations of Adobe Captivate Prime as a “headless LMS”.

Complete Customization of Your LMS – A Customer Guide

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Your Training Certificates Your Way

Want to add that zing to your training certificates? Want your learners to display certificates with your branding clearly visible? Want to make sure that training certificates have the same look and feel as the rest of your organizational collateral?

Adobe Captivate Prime lets you do all of that.

Download this PDF to find out everything you need to know about customizing your certificates.

Customize Your Certificates – Customer Guide

We would love to see how your certs turned out, so if you would like to share them with us, please do so at: jaisim@adobe.com. Thanks!

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Customize Your Adobe Captivate Prime Account – Updated Customer Guide

This updated customer guide shows you all the various ways in which Adobe Captivate Prime lends itself to customization. Captivate Prime understands your organization’s need to maintain a uniformity and connection between its digital persona and the LMS. Towards this end there are several features that let you configure your account to resemble the look and feel of your organizational website as much as possible.

In this updated guide you will find that Captivate Prime now gives you the option of further customization, e.g. of the pointer image, the progress icon and the colors of your course cards. Further, you can custom pick the background image for your Learner App, as well as the banner for Social Learning. Additionally, an older but less talked about feature that has also been included in this document is the ability to change the terminology across the Account. For instance if you want to call a Course a Chapter or Phase or something else, you can!

Do download the attached document to find out all that you can do to customize your Adobe Captivate Prime Account!

Customize Your Adobe Captivate Prime Account – Updated Customer Guide – Jan 2020

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Captivate 2017 Custom motion path

I’m trying to edit the LeftRight motion path so I can control where an object stops in an adv. action. I’ve tried the method of setting up the effect on the stage where I want the object to stop. Then save the motion path as it’s own XML file. I delete the animation from the stage and then in the Adv. Action, I add the the custom effect. However, the effect is still using the default LeftRight effect. Any suggestions?

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