Adobe Captivate Prime ranked #2 in Top 20 LMS Software based on User Experience!!

We are super excited to announce that Adobe Captivate Prime has been ranked #2 in Top 20 LMS Software based on User Experience for 2019 published by eLearning Industry!

Adobe Captivate Prime was launched in 2015 with the objective of delivering seamless and engaging learning experiences. This award truly reflects our commitment towards our customers for offering industry-leading features that allow them to scale as they grow, and continuously reduce employee skill gaps.

Read the full report on the award here.

If you’re ready to invest in an LMS that features a mobile app, extended enterprise and partner training, sales enablement and social learning support, then look no further. Adobe Captivate Prime provides a free 30-day trial so that you can experience all these the benefits firsthand.

For more details, please write to Adobe Captivate Prime team at captivateprimesales@adobe.com.

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Demo of Adobe Captivate Prime’s New Social Learning & Compliance Features

Adobe Captivate Prime just released some great new social learning and compliance features!  You may have seen Dr. Allen Partridge’s recent post that breaks down some of the great new items you can explore.

Allen and I also presented a 60 minute demo today, hosted by Training Magazine Network.  (Click the link to watch the recording.)  We spent twenty minutes discussing how to deploy social learning and user generated content effectively.  And then Allen provided a step by step demonstration of the new features.

If you’d like some quick two minute videos on the new features, you can find them on the YouTube channel.

Check it out!  And please comment below if you have questions or suggestions.

Try Adobe’s learning management system, Captivate Prime, for free.  Connect with the author on Twitter or LinkedIn, and follow me on Adobe’s eLearning blog.

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Give Learners a Voice by Incorporating Social Learning

If you’re a fan of Adobe Captivate Prime, you may be aware of the new social learning features that were just released.  My favorite new feature has to be the discussion boards, which allow groups of learners to share web based and user generated content easily.  You can find out more in the below video.  (Videos on the other new features can be found here.)

Social learning is an important developing aspect of the learning technology industry.  So much of what we learn comes from informal interactions with the people we know, whether we’re interacting in person or through social media.

Sometimes we as learning professionals don’t need to have “the answer” for the learner.  Sometimes we instead help learners connect with people who can support their learning experience.  Here are some ways we can do that:

  • Create communities of practice that either meet in person or virtually
  • Create a mentorship program and provide a framework for mentors and mentees to collaborate effectively
  • Ensure self-paced and e-learning courses have at least one collaborative component where learners interact through a discussion board, virtual session, or classroom session.  See this article on blended learning.
  • Find ways to actively involve the learner.  Allow learners to share their knowledge and problem solve through project based learning.  Incorporate elements of constructivism into learning experiences.

Learning technology is making it easier to manage a global classroom and provide the social connection we all crave.  What are some ways you’ve used technology to connect learners?  Please share in the comments section.

Try Adobe’s learning management system, Captivate Prime, for free.  Connect with the author on Twitter or LinkedIn, and follow me on Adobe’s eLearning blog.

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[Free Webinar!] More Courses, Less Cost: How to Provide More Content on a Limited Budget

New year, new training budget!  And a new class to help you figure out what to do with it.    Managing a budget has always been weirdly enjoyable for me – sort of like playing a jigsaw puzzle with money.  You add and subtract until you have the right number of resources to accomplish each goal, and where you don’t have cash flow, you hold things together with duct tape and creativity.

Join us on Wednesday, February 13 at 9AM Pacific.  Register with Training Magazine Network for free. The description is below. See you soon!

More Courses, Less Cost: How to Provide More Content on a Limited Budget

How is your 2019 training budget treating you?  It’s early in the year, and many L&D managers and directors are figuring out how to best apply their budget to their annual goals.  Many of us have limited funds, so we start asking ourselves questions like the following:

  1. Should I develop this course or learning program in house, or purchase existing content from a vendor?
  2. What kinds of content are out there, and how do I select content that will best serve my learners?
  3. How can I use course content catalogs to augment our existing curriculum?
  4. How do I develop more custom content without investing more of my budget?
  5. Can I save money by presenting some instructor-led classes in a virtual format?

In this session, Katrina Marie Baker, Senior Learning Evangelist of Adobe, will facilitate a discussion of these questions.  You will have an opportunity to share your ideas and hear what fellow attendees are doing with their training programs.  Katrina will also share real-life examples and practical tips for prioritizing, planning, and budgeting against your organization’s L&D priorities.

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The Complete Learning Technologist Certificate – Coming to Orlando in February!

I’ve wanted to put together a learning technologist certification for a long, long time. Well, guess who had the same idea – Training Magazine! And they’re making it happen at Training 2019! Learning geeks will unite in Orlando for our three-day learning technology program February 22-24, 2019. You can register here.

  • Day 1: Creation and Authoring Learning Tools, presented by Jeff Batt
  • Day 2: Multimedia Planning, Tools and Gadgets, presented by Nick Floro
  • Day 3: Delivery and Emerging Technologies, presented by yours truly

I’m going to cover a variety of technologies on day three, in addition to discussing how to select and implement educational technology. And I’ll give you some free goodies to take home with you. Take a look at the program descriptions below and consider joining us at Disney’s Coronado Springs Resort!

The Complete Learning Technologist Certificate Program

Whether you are a designer, developer, manager, facilitator, administrator, or executive, you need to understand what learning technologies are capable of today—and what their promise is for tomorrow. Through demos, hands-on experience, checklists, and rubrics, this program goes beyond identifying the latest shiny training tech objects — and helps you become a well-rounded learning technologist who makes the optimal selection, design, and implementation decisions for your organization.

Day 1 Creation and Authoring Learning Tools; Jeff Batt, Head Trainer, Learning Dojo

Authoring tools change quickly and often, so how do you keep up? We’ll begin by examining the overall principles of development (i.e., elements, properties, behavior). Then, using those principles, we’ll begin our exploration of specific authoring tools. You’ll learn:

  • About the basics of course authoring, regardless of what authoring tool you may be using.
  • How development principles apply to current off-the-shelf tools like Adobe Captivate and more.
  • How to make the appropriate selection for authoring tools.
  • How to learn any new authoring tool.

Day 2: Multimedia Planning, Tools and Gadgets; Nick Floro, Learning Architect, Sealworks Interactive Studios

Looking to bring your skills to the next level? On day two, you will learn how to get started building and designing interactive learning. Learn the finer points, practical skills that you can apply, and best practices for delivering engaging learning. You’ll learn about:

  • Architecting your next project with collaborative tools.
  • Sketching a storyboard from paper to PowerPoint.
  • Improving brainstorming and feedback loops.
  • Creating a prototype with Marvel app.
  • Using Explain Everything App to create animated explainers and promos and to provide feedback.
  • Thinking Outside the Box: 5 activities and concepts to add to your next project.
  • Building an interactive chatbot for learning.
  • Strategies for designing for learning and your audience.

Day 3: Delivery and Emerging Technologies; Katrina Marie Baker, Senior Learning Evangelist, Adobe

You’ve spent two days learning how to create engaging training resources. Day three focuses on how to deliver your content using the latest in learning technology and features content from Katrina’s books LMS Success and The LMS Selection Checklist. You will:

  • Define common types of learning technology platforms.
  • Demonstrate how technology can help you engage learners through the use of gamification, mobile learning, social learning, and blended learning elements.
  • Explain how to use reporting and analytics to understand the learner experience.
  • Describe the process to select a new technology platform, including the features and factors you should review with potential vendors.
  • Discuss the process of successfully implementing and maintaining a learning technology platform.
  • Cover best practices that include how to internally market your platform, curate your course catalog and content, and build an effective administrator team.

BONUS! You will walk away with supplemental materials and a free trial of Adobe Captivate Prime.

BYOD:  Please bring a WiFi-enabled laptop with Storyline and Captivate installed (trial versions okay).

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Successfully Implement Your Learning Management System (Includes Webinar Recording & Slides)

On November 29, I presented a 60 minute session on how to efficiently implement an LMS, based on my experience during 30+ implementations I’ve led or consulted on for clients and former employers.

The full session recording contains links to additional resources, including an implementation task list from from my book, LMS Success.  I also provide links to some of the videos on YouTube channel Learn Tech Collective.  If you’d like to get to know other professionals in e-learning and learning technology, create an account on the Adobe Elearning blog or join the 2,300 members of LinkedIn group Learning Management System (LMS) Administrators.  You may be interested in the Learning Technologist Certification at Training 2019.

After the session, some attendees asked me whether an LMS consultant is necessary when going through an implementation.  My short answer is no, and my full answer is in this post I wrote awhile back. 

If you would like to check out the full session recording, click here.  The description is below.  And here are the slides:

Congratulations! You’ve selected the perfect learning management system (LMS). Now what? Join Katrina Marie Baker in this 60-minute webinar for a lively discussion and some amusing war stories from past implementations. 

Our agenda will cover how to: 

  • Complete your implementation so smoothly that executive leadership is in awe of your project management skills. 
  • Avoid common pitfalls that cause your implementation to stretch out longer than originally expected. 
  • Work effectively with your LMS vendor to determine a timeline, set expectations, and get everything done on time. 
  • Assemble an administrator team that is excited, knowledgeable, and well organized.

Connect with me on Twitter or LinkedIn!

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Reporting Flavors: CARSTAR Auto Body Repair Experts – And how they use Dashboard Reports

CARSTAR – About & Mission

CARSTAR is North America’s largest Multi-Shop Operator Network of franchisee owned collision repair outlets. It is a subsidiary brand of Driven Brands whose four verticals include Repair & Maintenance, Paint & Collision, Distribution, and Quick Lube. CARSTAR is a subsidiary of the Paint & Collision vertical.

This brand specializes in auto body repair, insurance, paint-less dent repair, storm damage repair and 24/7 accident assistance. CARSTAR takes pride in offering these services nationally, in a consistent and replicable model, gaining them the industry’s highest customer satisfaction ratings (https://www.carstar.com/about).

CARSTAR operates through its several franchisees spread across the USA and Canada. Franchisee owners invest in the branding and set-up of the outlets, while the head office takes care of the training of staff and employees across the network.

Training

Training is delivered using the Adobe Captivate Prime LMS (Learning Management System), classroom sessions at their Learning Institute, and on the shop floor. The CARSTAR mission is “to create and deliver training programs that are immediately applicable, industry leading, and that are positive contributing factors to company growth.” (https://www.carstar.com/franchise-opportunities/training-and-support)

CARSTAR training on the LMS has unique programs to train every employee in their specific role in a repair facility. Training programs are aligned with operations to make learning and implementation a seamless process.

The CARSTAR University, through which they deploy all training, is based on five Learning Pillars. These are:

  • Store and Employee Immersion
  • Technical Intelligence
  • Business Excellence
  • Customer Experience
  • People and Leadership Development

CARSTAR introduced the CARSTAR University in early 2018 to ensure delivery of the highest quality collision repair services. The University offers online educational programs with more than 700 role-based learning modules. The learning platform built using the Adobe Captivate Prime LMS is deployed across the USA and Canada with over 2000 franchise partners and employees enrolled. Still a growing initiative that now represents nearly 80% of the network, their training heads are committed to onboarding all franchisees and employees to a 100%. To ensure the consistent delivery and management of training programs CARSTAR has an in-house Education and Training team.

The training programs are aimed at providing all stores with the latest, most relevant training. Examples of training offered include:

  1. CARSTAR EDGE Training – a guide for franchisees to understand EDGE- the operational platform that drives performance.
  2. Direct Repair Program (DRP): requirement for insurers and best practice tools.
  3. I-CAR training – an international NPO that provides information and skills required to perform complete, safe and quality repairs.
  4. OEM Training – Training tools, guidelines and resources from the original equipment manufacturer (OEM) with the CARSTAR network.

The implementation of these training programs helps CARSTAR towards its goal of certification and consistency. For example, the I-CAR training is mandatory, and employees of all franchises must maintain a platinum level certification. Says Dean Fisher, COO, CARSTAR: “Investing in your team’s education and development is crucial for any successful business and to continue delivering the industry’s highest-quality repairs, we need the highest levels of training.” (https://www.carstar.com/press-and-news/carstar-offers-unique-training-program-to-help-franchise-partners-deliver-the-highest-quality-collision-repairs/)

CARSTAR and the Adobe Captivate Prime LMS

CARSTAR has been a customer with Adobe Captivate Prime since 2017. After a year, the LMS has about 80% of the franchisees and their employees onboarded and enrolled in training programs. As theirs is a franchise-oriented enterprise, Denise Vanderveen (National Project Manager, L&D) states that they “cannot train all staff at one time or in one place. Therefore, the LMS (Adobe Captivate Prime) has been of great help in this aspect.”

With regard to the kind of content they use and where they source it from, Denise says that they have vendor partners from whom they source content. “Some of it is SCORM based content but we also use MP4 videos, webinars using Adobe Captivate, documents and PPTs.”

It is extremely important that employees of CARSTAR franchises are trained properly before they can conduct repairs or any services. Therefore, one of the biggest goals is to ensure and track enrollment and completion of training programs.

Using Dashboard Reports

Workers need to be certified in the various Skills before they can handle the job requirements. To this end, CARSTAR largely uses the Enrollment and Completion Reports in the Adobe Captivate Prime LMS for Courses and Learning Programs. The data from these reports helps them keep track of their key goal which is to ensure all workers are trained in the necessary skillsets.

Admins of the LMS use filters to segregate the Enrollment and Completion reports. The kind of reports they require include those filtered according to:

  • Managers and their groups,
  • States and Provinces (in the US and Canada), and
  • Stores

They further work with the data to understand on average how many employees per manager group are enrolled in Learning Programs and/or Courses, and of those how many complete them. Again, these are sorted by State/ Province and Stores.

This data allows the training department to have a precise count of how many managers in the various franchises use the training programs. Information which is then correlated with how well each store performs (reviews and revenue).

Currently CARSTAR measures the effectiveness of their training through feedback from learners and managers, and responses to questionnaires that they collate.

As they move forward with implementing key features of the Adobe Captivate Prime LMS, Denise affirms that they would like to explore other Reporting features that the LMS’s UI offers. The Effectiveness of Courses Report, for example, would be a more productive method of gathering feedback and monitoring the performance of learners, a tool CARSTAR is working on implementing.

L&D managers at CARSTAR also use the Learner Transcript frequently to generate reports on individual learners in the LMS. An LT provides information at the granular level, which helps them understand which courses an individual learner did or did not complete, along with additional details about the learner such as location, manager, modules completed or not, etc.

For more information on Dashboard Reports in Adobe Captivate Prime, do visit the Adobe Helpx section on Dashboard Reports in Adobe Captivate Prime.

If you are a member of the eLearning community at learning.adobe.com, here is an article on how to set up Dashboard Reports for your account with Adobe Captivate Prime.

For any customer support related queries, please do contact captivateprimesupport@adobe.com .

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Additional Class Available on December 18! Social Learning, User Generated Content & LMS Gamification

A second session of Engagement Upgrade: Social Learning, User Generated Content & LMS Gamification will happen on December 18, thanks to the Association for Talent Development!  Click here to join our free group discussion of some of the most popular topics in the learning technology space.

Here is the description:

Engagement is one of the most common demands for L&D professionals struggling to get more buy-in from an ever-busier workforce. There are hundreds of tactics and strategies that are credited with enhancing engagement, but which of them really have the potential to work?

In this session, Katrina Marie Baker, Adobe’s Senior Learning Evangelist, will explore three engagement enhancement options and discuss their potential to enhance the learning culture within your organization. This webinar goes beyond theory and focuses on what gamification, user-generated content, and social learning LMS features can do for your training program.

Join Katrina Marie Baker and explore how to:

  • Facilitate a culture of learning with user-generated content recommendations and sharing.
  • Moderate and aggregate user-generated learning content.
  • Align gamification initiatives with business objectives so they contribute to your organization’s goals.
  • Use learning technology to drive engagement using badges, leaderboards, and rewards.
  • Facilitate learning object-oriented discussion and conversation among your trainees.

This webinar includes examples of engagement features found within Adobe Captivate Prime.

Connect with me on Twitter or LinkedIn!  If you’d like to get to know other professionals in e-learning and learning technology, create an account on the Adobe Elearning blog or join the 2,400 members of LinkedIn group Learning Management System (LMS) Administrators.

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Engagement Upgrade: Social Learning, User Generated Content & LMS Gamification (Includes Webinar Recording & Slides)

On December 13, I facilitated a group discussion of some of the most popular topics in the learning technology space.  If you missed it and would like to join another live discussion, I’m facilitating one more session on December 18!  You can also take a look at the slides (embedded below and also available here) and the webinar recording will be available shortly.  The description is below as well.

Engagement is one of the most common demands for L&D professionals struggling to get more buy-in from an ever-busier workforce. There are hundreds of tactics and strategies that are credited with enhancing engagement, but which of them really have the potential to work?

In this session, Katrina Marie Baker, Adobe’s Senior Learning Evangelist, will explore three engagement enhancement options and discuss their potential to enhance the learning culture within your organization. This webinar goes beyond theory and focuses on what gamification, user-generated content, and social learning LMS features can do for your training program.

Join Katrina Marie Baker and explore how to:

  • Facilitate a culture of learning with user-generated content recommendations and sharing.
  • Moderate and aggregate user-generated learning content.
  • Align gamification initiatives with business objectives so they contribute to your organization’s goals.
  • Use learning technology to drive engagement using badges, leaderboards, and rewards.
  • Facilitate learning object-oriented discussion and conversation among your trainees.

This webinar includes examples of engagement features found within Adobe Captivate Prime.

Connect with me on Twitter or LinkedIn!  If you’d like to get to know other professionals in e-learning and learning technology, create an account on the Adobe Elearning blog or join the 2,400 members of LinkedIn group Learning Management System (LMS) Administrators.

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