Preparing Data for Captivate Software Simulations

Software simulations can be made for either general purpose tools or online applications.  Most online applications require a personal account, with login credentials, and allow use of stored data.

In this blog, I’ll share some approaches for making simulations of applications that store personal data.

There are three basic approaches.

  1. Record and Edit. In this approach, a simulation is recorded using a real (existing) account, with personal information, and personal information is removed later.
  2. Create a Temporary Account. In this approach, both a temporary account and any required data are created prior to recording a simulation.
  3. Convert Existing Data. In this approach, existing personal account and related data are sanitized by the application owner before a simulation is recorded.

Approach #1 might be a reasonable approach, if there is very little personal information appearing in the simulation.  For example, recording a software simulation on how to make appointments using an online application may only have a personal login and password.   After recording the software simulation, the personal information can be removed from the text and background slide.

Approach #2 is typically the most efficient when the addition of a temporary account is not problematic.  This approach is also optimal if a simulation does not require extensive historical data.   For example, showing how to cancel an existing appointment requires minor data setup.  However, showing how to view banking transactions over a long period of time would require extensive data setup and may not be feasible.

Approach #3 is feasible only where an existing account can be completely sanitized and is no longer required.  This means that all personal and business confidential information must be completely removed prior to recording.  This approach often requires the technical support team for the application to undertake data conversion prior to eLearning development. Because of the effort involved, this approach is usually only undertaken on large application implementations where the effort is warranted.

For most software simulations, Approach #1 – Record and Edit or Approach #2 – Create Temporary Account with limited additional demonstration data are usually sufficient.   However, with Approach #1, there are some special considerations to ensure that information about the existing account and password are completely removed from Captivate.  I will cover this in my next Blog.

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Can’t Open Shared Captivate File

My coworkers and I are sharing project files. Two of us have no issues opening each other’s files. The 3rd person cannot open our files and we cannot open her files. We receive and error message that says:

Adobe Captivate could not open “xxx.cptx”. Ensure that:

– The file is not open already.

– The file is not damaged. For example, if the file was an email attachment, ensure that you have decoded the file correctly.

– The hard disk has sufficient available space.

– The system has sufficient resources. To optimize the resources, close all the other open applications.

I have researched and tried several options that don’t seem to work.  One post said to ensure the version is the same. We are all on Captivate 2019, but the build numbers are different. For example, I have and the person who’s file  I cannot open has

Could that be the issue? If we all upgrade to the latest build, will it cause an issue with our current files?



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Changes to Adobe Captivate 2017 and 2019 Download Availability and Usage

Read on if you are using Adobe Captivate (2017 release) and (2019 release)

Dear Valued Adobe Captivate 2017 and 2019 Customers,

We have an update to share with you regarding Adobe Captivate version download availability.  For customers who have not yet updated to the latest version of Adobe Captivate, please note that you are no longer licensed to use certain older versions of the applications or deploy packages containing these older versions.  We ask that your organization discontinues all usage of the unauthorized products listed in the table below, and instead update to the authorized versions provided.  You will continue to receive all the value that Adobe Captivate has to offer, but with more advanced features, capabilities and security.

Product Authorized Major Product Versions Unauthorized Major Product Versions & all dot releases
Adobe Captivate Adobe Captivate 2019 ( and upwards)

Adobe Captivate 2017 ( only)

Adobe Captivate 2019 (11.0.0)

Adobe Captivate 2019 (11.0.1)

Adobe Captivate 2019 (11.5.0)

Adobe Captivate 2017 (10.0.0)

Adobe Captivate 2017 (10.0.1)

Adobe Captivate 2017 (10.0.2)

Here’s what to do next:
Please be aware that if you continue to use or deploy the older, unauthorized versions of Adobe Captivate, you will not have third-party claim coverage pursuant to your contract with Adobe.  Should you continue to use or deploy these unauthorized versions, you may be at risk of potential claims of infringement by third parties.

  • If you package and deploy products to your users, then you should go to the Adobe Admin console Packages and download the latest software from there.
  • If you are still licensing with a serial number, you should continue to create packages using Creative Cloud Packager.
  • If you have access to Adobe Licensing Web Site, please visit the website and download latest builds for Adobe Captivate 2017 and 2019 release
  • Finally, we advise that you un-install unauthorized versions and delete pre-existing packages to prevent future accidental deployments.

Adobe’s Customer Support organization is available to answer any questions about upgrading your Adobe Captivate software. Please contact them directly should you have any questions. We apologize for any inconvenience this may cause and thank you in advance for your cooperation.

The Adobe Team

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Can’t download character asset

When I go to Assets and then click on the Discover tab, then select Characters, the download status window pops up, but only has a Cancel button and it hangs right there. Nothing happens. It says the item was downloaded but I am not seeing them. Anyone have this trouble? If so, what can I do to fix this? Incidentally, I can successfully download any other asset type just fine. It is only the characters.

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Captivate 2017 Neo voices on MAC

I have installed Adobe Captivate 2017 and also installed assets and Neo content.  When I try to create a voice file by agent,  for example, “James” and generate the audio, the voice has a trademark.  What do I need to do to get rid of the trademark voices?

Any help to resolve is greatly appreciated!


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How can I update a Captivate 9 project?


I have a very complex project created in captivate 9, I’m trying to update it using my current Captivate 2019 but it’s nor possible. Many things are broken by incompatibility.

I would like to know if anyone already had this problem and how to fix it?

It is possible to downgrade my licence and have access to Captivate 9, or download it somehow?

I don’t mind paying for a new licence only for Captivate 9 if it’s the case, I just need to be able to edit that project.

Thank you,

Leandro Sartori

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