Engage Learners with Automated & Customized Emails

From the time a user is added and registered in the LMS there are a variety of actions they are subject to or undertake, from being assigned roles, to being enrolled in Trainings, to being waitlisted, to being sent reminders, to being sent recommendations for trainings they may like.

If you are an enterprise with a large number of employees, who may at any time be enrolled in a variety of training programs, at different stages of completion, it becomes hard to keep up with the updates of the “who, where, when, and what” in an organized and efficient manner when it comes to their training progress.

The provision of a variety of email notification templates is a very useful tool for Administrators of an LMS, enabling them to decide when an email should be sent and to whom, and to customize it as they see fit. Additionally, learners also benefit from a wide range of email notifications, keeping them posted on their onboarding status, enrollments in Trainings, approaching deadlines, and even how their colleagues are faring on the leaderboard.

Download our customer guide and find out more:

Automate and Customize Email Notifications – Customer Guide

Hope you learnt something new and hope it helped! If you have any feedback or comments please do email me at jaisim@adobe.com. Always glad to hear from you.

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4 Ways to Make Your Sales Enablement Training a Success

Be it a product or a service company, the sales force plays a vital role in organizational growth. The success of an organization depends on how well the sales teams are enabled. In this blog, I will share four ways to help you make your sales enablement training a success.

It is critical for sales teams that they keep themselves abreast of the latest knowledge on product or services as well as have the requisite skills to perform well. The success of an organization depends on how well the sales team performs and gets the orders that can be fulfilled by the product and service teams. Sales teams need to have a good understanding of the products or services that they are selling.

Generally, products and services will have periodic updates or new features. The sales team should be aware of such latest developments to explain better about a product or service to clients. Any new information should be given to the sales team at the right time and in the right form.

Let us take a look at 4 ways in which you can make your sales enablement successful.

Custom ELearning Or Digital Learning Courses

Companies can take advantage of custom eLearning courses that cover various topics such as product information, techniques of objection handling or negotiation skills, soft skills such as active listening or body language. The main advantage of custom eLearning is that organizations can customize it to suit their learning and branding needs. They can have messages from their leadership to make the learning more impactful for their sales teams.

Microlearning

Sales teams are always on the move and need the latest information on product updates or important changes in service offerings to be delivered to them regularly and on time. What’s better than Microlearning to do this?

Microlearning is a powerful way of helping your sales team acquire knowledge and implement it on the job. Microlearning, when implemented well, goes a long way in training and enabling the sales force to acquire real-time updates and knowledge bytes that can be implemented just-in-time, such as helpful tips that can be used during sales conversations.

Learners benefit as they get through the modules quickly and can repeat the learning many times as well. Retention is better and, application of the concepts on the job is better as well.

Microlearning can be implemented as bite-sized eLearning courses, video nuggets, small games, quizzes, or infographics.

Videos

Short videos can be a powerful mode of communicating important messages. Whether the communication is about a product and its benefits, or newly added features, or messages from leadership, videos are a great way to communicate with the sales team.

You can build videos using stock footage, photographs, icons, illustrations, or a combination of all these to convey the message effectively. Illustrations and images help to explain the day-to-day problems or issues in simple ways. Videos are thus a great way of providing an enhanced learning experience to sales teams.

Gamification And Game-Based Learning

Who doesn’t like games? Game-based learning and gamified courses are another great way of getting the engagement level high for sales teams. Salespeople are generally quite competitive. Hence, using leaderboards, points, and badges in the courses will help you get the competitive juices flowing and result in them taking the courses with more interest, lead to better retention of concepts and application of learning to the job.

In my previous blog article, “How to Design, Develop and Deliver Better Learning Experiences in 2020”, I mentioned the following:

“Gamification and game-based learning will continue to play a major role in designing better learning experiences in 2020. Organizations will look to implement more game-based solutions as they see them as value adders for organization-wide learning.”

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Create Courses from Impromptu Training

Incorporate Impromptu Training

Often training may happen ad hoc or “on the fly” when the instructor is in the room at the moment or on the shop floor. These are trainings that are not scheduled in the LMS. Therefore, the question arises: how do you account for these unplanned trainings such as impromptu sessions on the shop floor?

This document discusses how Adobe Captivate Prime (Prime) API are used to create a Course in an ad hoc manner.

The usual procedure for creating a Course in Prime is to create Modules in the LMS and upload materials etc. and then publish it. This method works when you have a planned program/schedule and want to create various Courses with media, materials, and possibly classroom sessions (live or virtual).

With ad hoc trainings that could happen at any time and anywhere, it is just as important to capture the event as a Training in the LMS and as an achievement for participants.

Create Courses from Impromptu Training

There are a few reasons why you might consider creating a Course from ad hoc training:

In some industries or organizations, training is not a formal or regular process and not every employee has access to a laptop, access to the LMS etc. For example, a trainer might just be on the shop floor and discover that there are a few workers there that need some training in labelling and sorting, and so s/he decides to have a spontaneous training session then and there.

Use Prime’s Migration API to create a Course

Prime uses Migration API to create a Course in this ad hoc manner. Migration API are those API that we use to import pretty much most information/data into the LMS, e.g. user data. When importing user information into Prime, you have to create a CSV file with all the user information and then import the file into the LMS. In a similar way, you can use the same migration API to import Course information, and create a Course as it happens, in to the LMS.

NOTE: This is different from xAPI statements. While xAPI statements also capture events outside of the LMS, they are scheduled events. Creating ad hoc events, as is evident from the word itself, is unplanned and unscheduled.

You would have to develop a way, e.g. an app, that would populate the CSV with all relevant Course information including name and description along with user enrollment and completion data. For example, a partner app could do the following: 1. Scan employee badges and record attendance; and 2. Use Prime’s migration API to create a migration CSV, and then record attendance. The information is updated in a Box/FTP folder post which the API call comes up and then marks attendance in Prime.

Summary

Use Adobe Captivate Prime’s migration API to create ad hoc Courses in the LMS. This powerful capability supports on-the-job learning endeavors, records often missed informal trainings, and allows a spontaneity to exist alongside planned training programs. Work with Adobe partners to create an app to let you creatively and easily conduct training and record attendance on the fly, as you go along.

To download this document, please click:

Create Courses from Impromptu Training Sessions – Customer Guide

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Deliver Customized Reports and Meet ROI Objectives

The August 2020 release of Adobe Captivate Prime features a fully revamped Reports feature, showcasing the new Admin Dashboard, a powerful engine that tracks all the many components of Training, helping you maximize returns on your company’s ROI.

At a high level the Admin Dashboard helps you to:

  1. Track Usage,
  2. Track effectiveness of Trainings, and
  3. Drive Training Strategy

This document will take you through the Dashboard’s features that support the fulfillment of these requirements:

Deliver Customized Reports and Meet ROI Objectives – Customer Guide. Feel free to download and peruse at your convenience

Compared to the older functionality of reporting in Prime, the Admin Dashboard provides you a lot more information at a glance, where previously you might have had to export separate Learner Transcripts or Training reports and then perform various analytics to retrieve the information you want. We have tried to better anticipate your Admin requirements with the introduction of the Admin Dashboard. We hope we’ve succeeded!

Do contact your CSAM any assistance with the Dashboard. For further support please do contact captivateprimesupport@adobe.com. For feedback on this document please write to jaisim@adobe.com.

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24 Virtual Training Best Practices to Follow When Shifting to Remote Learning

Introduction

If this is the first time you are moving to Virtual Training or you are looking at rapid acceleration of your ILT to a virtual mode, read on! In this article, I share 24 best practices as you shift from classroom training to a remote learning mode.

Background

With travel restrictions and social distancing in play, Virtual Training is the most sought-after solution today for remote learning.

If this is the first time you are moving to Virtual Training or you are looking at rapid acceleration of your classroom training to the remote learning mode, designing and delivering a high-impact Virtual Training for remote learners is a tall order.

To help you manage this transition to remote learning, I share several Virtual Training best practices you can adopt as you gradually transform your classroom/ILT training to:

  1. Virtual Instructor-Led Training (VILT) mode – Delivered in the Synchronous or Asynchronous mode.
  2. Blended mode.
  3. Fully Self-paced/Online (eLearning/Mobile Learning) mode.

Virtual Training Best Practices – For a Virtual Instructor-Led Training (VILT) Mode

Virtual Instructor-Led Training sessions or VILT refers to training delivered in a virtual or simulated environment where the trainer and learner are at two different locations.

In the changed workplace dynamics triggered by COVID-19, VILT is the first option to consider to handle your classroom/ILT sessions. This can be done in two modes:

  • Synchronous mode – Features connects or live sessions.
  • Asynchronous mode – Features connects via online access to VILT recordings and supporting collateral (prep material and hand-outs).

However, it is crucial to note that the ILT sessions, which held learners’ interest and generated highly interactive and high-impact trainings, cannot be mapped directly to a VILT mode. For instance, the remote learners are not likely to sit through a 7-hour long VILT session – even when it is from the same trainer who was delivering the ILT session.

Instead, you need to plan as follows:

  • Schedule multiple sessions (not exceeding 30-45 mins) offered via a learning path.
  • Interject the learning journey with interactions, group exercises, peer interactions, and one-on-one interactions with the trainer to match the ILT session.
  • Move some of the ILT content to online resources.

Here are some Virtual Training best practices to make your VILT work.

  1. Ensure you have a feature-rich modern platform for your Virtual Classroom or VILT. An ideal one would support easy access, screen share, integration of different learning assets, polling, hand raising, breakout areas, and so on. You can also integrate highly immersive interactions like Whiteboarding, Design Thinking, and Game-based activities.
  2. Limit your session to a maximum of 45 mins (preferably for 30 mins) with a break planned in between. Keep some buffer to cover any unprecedented time loss during the session.
  3. Use open polls, status options, chat boxes, breakout areas, and similar features to make the session interactive and engaging.
  4. Have the session rules laid out in simple and clear sentences. This may include directions for breakout rooms, use of whiteboards, chats, and audio and video devices.
  5. Encourage all participants to dial in even if they are connected through VoIP. This will help avoid any complications that may occur due to poor Internet connection. Provide the pre and post session resources online along with the recording of the session that learners can peruse.
  6. Use a good microphone or headset. Encourage learners to use audio options.
  7. Do not overload your slides with excess information. Use minimal text on the screen and spell out the rest yourself, so that they stay hooked.
  8. Keep animations to a minimum as they can be tricky during the online presentation.

Virtual Training Best Practices or a Blended Mode

Blended Learning combines the best of two modes, that is, VILT sessions with Self-paced as well as Self-Directed Online Learning. A median offering of the two modes, Blended Learning is often considered the optimal mode for Virtual Training.

Here are some Virtual Training best practices to help you build an effective Blended Learning Solution.

  1. Begin by creating the overall learning journey first – Identify which training components should be handled in the facilitated mode and which should be converted to Self-paced and Self-Directed Online Training (Mobile Learning) mode.
  2. Remember that you cannot map the duration of the ILT components one-on-one to VILT. You need to break them down into shorter online sessions and interweave online assets in the overall Virtual Learning
  3. Enrich the VILT sessions with similar interactions that were part of the classroom/ILT mode.
  4. Personalize the learning journey.
  5. Factor for online access of the VILT sessions and, additionally, plan for re-purposing each session into a Microlearning format – add Intros, Outros, and Assessments to each. This will encourage virtual consumption and help learners clear each learning outcome at their own pace.
  6. Determine optimal assessment strategies that will help evaluate the overall learner performance as well as provide adequate participation hooks throughout the training.
  7. Provide online resources, including useful tips, references, and job aids they can refer to on the go post the training sessions.
  8. Plan to leverage the learning with others (Social Learning) – with peers as well as with facilitators/experts. You can use techniques like forums, threaded discussions (including moderated ones), sharing and commenting, and so on.

Virtual Training Best Practices or a Fully Self-paced/Online (eLearning/Mobile Learning) Mode

Self-paced Learning today includes both eLearning and Mobile Learning.

Here are some Virtual Training best practices that will create the difference by matching the delivery to what the learners want.

  1. Go Micro – Chunk the content into smaller bite-sized pieces.
  2. Leverage Microlearning-based learning paths and adopt immersive, high-impact strategies ranging from AR/VR, Gamification, Scenario Based Learning, and Interactive Story Based Learning. In particular, invest in Video and Interactive Video Based Learning.
  3. Tailor the learning journey to suit your learners’ specific needs – keep it relevant and personalized.
  4. Make sure that the learning journey has a combination of Formal learning courses as well as resources that they can use at the time of their need.
  5. Plan the learning journey to have Microlearning nuggets that enable learners to:
    • Learn.
    • Apply.
    • Practice.
    • Challenge them to review/refresh or move up the proficiency level.
  6. Factor for just-in-time learning aids that they can access when they are stuck/need help in solving a problem.
  7. Create learning journeys that map the learners’ interests, aspirations, and can help them as “career pathways.”
  8. Leverage curation to keep them connected, enabling continuous learning.

I hope my article gives you the required cues on how you can use the featured Virtual Training best practices as you shift from classroom training to remote learning and make your Virtual Training delivery a success.

 

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Drive & Reward Learning Behavior with Adobe Captivate Prime

When you add elements of competition and reinforcement of desired behaviors to training programs, it can boost learner engagement and motivation. Research shows that there are several learning behaviors that, when reinforced, help learners achieve their goals as well as effectively retain their learning. With Adobe Captivate Prime you can select behaviors you wish to reinforce in your learners and accordingly enable and reward them with points as learners consume Trainings. You can decide which behavior merits how many points and if you don’t want everyone in the same game, you can conveniently define your audience.

The attached PDF discusses Gamification in the Adobe Captivate Prime LMS in detail. Click to download and read.

For feedback, please email: jaisim@adobe.com

Thank you and hope you find this document useful!

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