7 Unconventional Ways To Evaluate Employee Performance In Your Customer Service Online Course

Are your front-end employees living up to company standards? Do they give every customer a 5-star experience? In this article, I explore 7 unconventional ways to evaluate employee performance in customer service online training.

This post was first published on eLearning Industry.

8 Integral Components To Include In Your Sales Online Training Program

You count on your sales team to hit those targets and give the customer a five-star experience. Can they count on you to give them all the online training resources they require? In this article, I share 8 integral components to include in your sales online training course.

This post was first published on eLearning Industry.

Blending Both L&D Worlds: 7 Ways To Incorporate Instructor-Led Training Activities Into Your Online Training Strategy

Many of us approach life with an either/or mindset, but there’s lots of room for greys. Is it feasible to effectively combine online and offline training in the corporate world? This article features 7 ways to incorporate instructor-led training into your online training strategy.

This post was first published on eLearning Industry.

5 Ways To Evaluate Employee Online Training Expectations

Getting your team to sign up for (or agree to) online training is a challenge. Would it be easier or even possible to know what their intentions were before they start the online training course? In this article, I explore 5 ways to evaluate employee training expectations.

This post was first published on eLearning Industry.

8 Crucial Online Training Resources To Include In Your Cross-Cultural Online Training Course

Diversity and acceptance are crucial for corporate success. How can you provide online training courses that respect every member of your team and teach them how to honor cultural differences?

This post was first published on eLearning Industry.