Are your front-end employees living up to company standards? Do they give every customer a 5-star experience? In this article, I explore 7 unconventional ways to evaluate employee performance in customer service online training.
This post was first published on eLearning Industry.
Are you looking at eLearning from the perspective of learner experience, or material development? Synergistic eLearning turns your learning approach from tactical to holistic.
This post was first published on eLearning Industry.
How do you know which MOOC is a good fit for your online training strategy? In this article, I share 8 insider secrets to find, evaluate, and incorporate MOOCs into your online training program.
This post was first published on eLearning Industry.
Discover how organizational maturity can help your organization achieve its goals.
This post was first published on eLearning Industry.
You count on your sales team to hit those targets and give the customer a five-star experience. Can they count on you to give them all the online training resources they require? In this article, I share 8 integral components to include in your sales online training course.
This post was first published on eLearning Industry.
Many of us approach life with an either/or mindset, but there’s lots of room for greys. Is it feasible to effectively combine online and offline training in the corporate world? This article features 7 ways to incorporate instructor-led training into your online training strategy.
This post was first published on eLearning Industry.
Getting your team to sign up for (or agree to) online training is a challenge. Would it be easier or even possible to know what their intentions were before they start the online training course? In this article, I explore 5 ways to evaluate employee training expectations.
This post was first published on eLearning Industry.
There are some problems related to online training that are inevitable. Is it really possible to circumvent them in your online training course?
This post was first published on eLearning Industry.
Diversity and acceptance are crucial for corporate success. How can you provide online training courses that respect every member of your team and teach them how to honor cultural differences?
This post was first published on eLearning Industry.
Are employees thinking of every excuse in the book to skip the next L&D session? In this article, I’ll highlight 8 online training topics employees dread and tips to turn things around.
This post was first published on eLearning Industry.
