7 Instructional Designer Skills To Look For In The Best ID Professionals

Your organization needs eLearning talent...really great talent. How can you know what skills to look for in Instructional Designers so they can help your organization thrive? Here are some to keep an eye out for.

This post was first published on eLearning Industry.

Top 7 Skills Of An Effective eLearning Project Manager

eLearning is much more than meets the eye. Hiring someone, investing in eLearning authoring tools, or acquiring an open source eLearning platform is not enough. This article entails essential skills every eLearning project manager should master.

This post was first published on eLearning Industry.

Top 5 Reasons Why Skill-Based Online Training Is Better Than Knowledge-Based

It's not about how much your online learners know, but how they can use their knowledge to solve real-world challenges. In this article, I'll share the top 5 reasons why following a skill-based online training approach trumps the traditional knowledge-based approach. You'll also find 4 tips to create a successful skill-based online training strategy for your corporate eLearning course.

This post was first published on eLearning Industry.

Train Your Staff To Follow Processes And Elevate Your Customer Service

Great customer service is built on integration. Teams blend in and integrate when they share a vision, a scope, and a goal; when they understand their contribution to the organization’s success and are ready to embrace responsibility; and when they are given the opportunity to make an impact.

This post was first published on eLearning Industry.

6 Topics Every Customer Service Online Training Program Should Cover

We’ve all had a bad customer care experience and spent hours mulling it over. But have you thought about how well you train your customer service team? In this article, I’ll share 6 topics that every effective customer service online training course should cover.

This post was first published on eLearning Industry.