How Companies Deliver Customer Training, Part 1

Today's forward-thinking companies are using new approaches to customer training – including online webinars, knowledge bases, live chat, and online courses. These are just the tools, however. In this two-part article, we’ll explore 4 ways to deliver effective customer training and, most importantly, how to augment them with eLearning.

This post was first published on eLearning Industry.

Top 10 Benefits of Adopting Blended Training Approach

Last few years have seen a steady increase in demand for conversion of Instructor Led Training (ILT) to fully online or a blended training.

In this blog, I outline what exactly is blended training approach and what are the benefits it offers to the learners and organisations.

What is the blended training approach?

As you can determine from the name, the blended training is the “middle of the road” approach between the fully facilitated Instructor Led Training (ILT) and self-paced, learner driven online training (eLearning or mobile learning). As a result, it offers best of both training delivery formats. It is also referred as “hybrid training”.

Given the nature of the training, dynamics, content type and so on, you can arrive at the blend that will help you meet the program and learning mandate in the most optimal manner.

What is pushing the demand to adopt blended training approach over the traditional Instructor-Led Training, or ILT?

The acceleration in adoption of blended training approach over the traditional Instructor-Led Training is on account of push from learners as well as changing dynamics most organisations face.

  • The learners want more flexibility in the way they want to learn and would like to see a combination of facilitated sessions and self-paced online training.
  • The challenges on budgets, limited trainers and need to reach a spread-out audience in short time are the reasons organisations are adopting blended training approach.

What are the benefits that blended training offers?

The blended training approach offers several benefits over the traditional Instructor Led Training or ILT. I have grouped the top 10 benefits into two categories (for learners and for organisations).

Benefits for the learners

  1. Learner centric and offers better control to the learner. They can leverage on best of both training delivery formats.
  2. The access to online resources provides additional flexibility to the learners. They can access this even post the facilitated session.
  3. The blended training option features online resources that are now accessible to learners 24×7. They can decide on how they consume this or use it to reinforce the learning.
  4. Even after the facilitated session or workshop is over, the learners have a room to collaborate with their peers as well as trainers. This is possible through the collaboration features like threaded discussions and chats. More significantly, they can exchange ideas on the knowledge application.
  5. Research confirms that online training offers better retention. As an extension, the blended training approach offers better retention vis-a-vis ILT programs.

Benefits for the organizations

  1. Blended training approach enables organisations reach a geographically spread out audience in a shorter time. It also enables organisations to reduce their budget outlay.
  2. Blended training approaches consume lesser time than ILT sessions.
  3. They also enable oraganisations to assess the impact of the training more easily (through online assessments).
  4. They can leverage on current trending and immersive learning strategies that resonate with learners, create a superior learning experience leading to higher retention of learning.
  5. The training need not stop with the facilitated session. Instead, it can continue through the online platform and through learning paths.

I hope this blog helps you understand the impact you can create through blended training. I hope the benefits showcased here provide compelling reasons on why you should adopt a blended training approach. If you have any specific queries, do contact me.

Need More?

Want more insights on how you can use blended training approach to enhance the impact of your corporate training?

Schedule a call with our Solutions Architecting Team


7 Reasons Why You Should Have Multiple Instructors On Your eLearning Website

People tend to have a 'too-many-cooks-spoil-the-broth' attitude when it comes to having multiple instructors on an eLearning website. However, nothing could be further from the truth! Not convinced? Read on to know how multiple instructors can be a huge asset to your online course website.

This post was first published on eLearning Industry.

A Case Study On Using An eLearning Mobile App To Digitize Instructor-Led Training

Today, Instructor-Led Trainings (ILT) leverage on technology and use newer approaches to support delivery both in the classroom and virtually. In this article, I showcase a case study on using an eLearning mobile app to boost the impact of ILT.

This post was first published on eLearning Industry.

Steps to Convert PPT into eLearning Using Adobe Captivate 2017

Steps to Convert PPT into eLearning using Adobe Captivate 2017

Adobe Captivate is a one-stop solution for all the rapid, responsive and interactive eLearning requirements.

In this blog we will go through the process of converting PowerPoint presentations (instructor-led training PPT deck) into interactive and engaging e-learning courses using the Html5 authoring tool Adobe captivate 2017.

Step 1:
Open the PowerPoint presentation that you want to convert into eLearning course.


Step 2:
Figure out the required changes in the PowerPoint; and it is recommended to remove the slides which are unwanted.


Step 3:
Open Adobe Captivate 17.


Step 4:
Select “FROM POWERPOINT” from the available options and then click CREATE


Step 5:
Browse your PowerPoint file and click open.


Step 6:
The dialog box “Convert Microsoft PowerPoint Presentations” will appear. Enter the project name and the size of the project in project properties. Select all slides and press OK.


Step 7:
Now you have imported the presentation into Adobe Captivate 17. You can add interactions by selecting Blank Slides from Slides available on top left corner.


Step 8:
From the interactions tab choose the required interaction. The interactions available are “BUTTON, CLICK BOX, DRAG AND DROP and LEARNING INTERACTIONS”


Step 9:
You can add text to the interaction and modify its color and style. Then, click OK. Now, let’s see how we can add questions.


Step 10:
Select “questions slide” from the “Slides” menu


Step 11:
Choose the question type as per your requirement. For example Multiple Choice, True/False, etc.


Step 12:
Once you are done adding content to the question, click “Publish”.


Step 13:
Check the “Enable reporting for this project” checkbox to enable tracking. Then Click “OK” to publish.


Step 14:
Finally click on “Publish” button.



By following the above steps you can easily convert your classroom presentation into an eLearning course.

Reference link:



Free eBook: Guide To Convert Your Instructor-Led Training (ILT) To eLearning Or mLearning

This free eBook—Guide To Convert Your Instructor-Led Training (ILT) To eLearning Or mLearning—is a micro-guide designed to help you prepare for an effective transition from Instructor-Led Training (ILT) to online training (eLearning or mLearning).

This post was first published on eLearning Industry.

Watch Your Back(end): Limited Backend Access To Course Authors

Creating a multi-author platform to host a number of courses on your eLearning website is a great way of turning your vocation into a profession. However, there are several security issues with providing core backend access to all authors. This is where the need to limit backend access arises.

This post was first published on eLearning Industry.

Top 10 Benefits Of Converting Your Instructor-Led Training To eLearning

Today, several organizations are planning to convert their Instructor-Led Training (ILT) to online training (eLearning or mLearning). In this article, I highlight the top 10 benefits of converting your Instructor-Led Training (ILT) to eLearning.

This post was first published on eLearning Industry.