Top 100 Content Experience Strategists of 2017

Each year, Mindtouch, a customer-success driven SaaS organization, publishes a list of top 100 content experience strategists.

A content experience strategist is someone who “has a key strategic and tactical role to enable customer success and self-service through content delivery across the customer journey, delivering best-in-class customer experience. This role coordinates cohesive knowledge capture and content strategy across all documentation functions: marketing, sales, support, professional services, product, and training.”

Going by the trend, Mindtouch has published a list of top 100 content strategists for 2017.  Access the list here and vote.

One glance at the list and you will see that our own community members Lieve, Kevin, and Ugur feature in the list.

Lieve, aka Lilybiri, needs no introduction. Ask any Captivate user, newbie or seasoned, and he/she will have nothing, but praise and admiration for Lieve. Her blog is a goldmine of anything and everything Captivate.

Dr. Ugur Akinci, a technical communicator and information designer, is a seasoned content experience strategist and has worked with Fortune 100 organizations. His blog, again is an exhaustive repository of videos, tips and tricks, and career advice for technical communicators.

Kevin Siegel, author and instructor, is the founder of IconLogic Inc. He is a certified technical trainer, has been a classroom instructor for more than 15 years, and is a frequent speaker at trade shows and conventions.

At Adobe, we are grateful to Lieve, Kevin, and Ugur for their time and contribution to the Adobe eLearning Community portal. We hope nothing but the best for them and wish them more accolades for the future.

To vote, visit http://bit.ly/2x3ZFp5. The poll closes soon, so please hurry!

Adding Closed Captions for your Videos in Adobe Captivate

Adding closed captions to your eLearning courses is a basic requirement to meet accessibility standards like Section 508 and Web Content Accessibility Guidelines 2.0. You can easily do so for your audio-based courses by adding narration to your screen, adding slide notes, and then converting those slide notes to closed captions.

But a little-known fact is that you can have closed captions for slide videos as well. Watch this short tutorial to learn how to associate close captions with your videos embedded in Adobe Captivate courses.

No time to watch the video? Need to take a look at some quick steps? Here you go…

Steps to add video closed captions:

  1. To add a slide video, click Video > Insert Video.Picture1
  2. Add a Multi-Slide Synchronized Video and click OK.
  3. Click Video > Edit Video Timing.
  4. Click the Closed Captioning tab.
  5. Place the cursor at the position where you want to add CC.
  6. Click the + sign and enter the Closed Caption text. Edit video timing
  7. Click CC Settings to change the font, size, color, background, and the number of lines in which the captions must be displayed. CC Settings
  8. To enable the display of closed captions in the published projects, select Show Closed Captions.
  9. The ‘CC’ button appears in the playbar. While playing or previewing the project, click the ‘CC’ button to view the closed captions.

For more information on customizing the captions, read the blog Using the Customizable closed captions feature.

Leave a comment here to let me know if you have any questions about this workflow or need tutorials for any other feature in Adobe Captivate and/or Adobe Presenter.

Happy Captivating!

Converting Microsoft PowerPoint presentations to HTML5 (web pages)

Products used in this example:

  • Adobe Captivate (2017 release)
  • Microsoft PowerPoint 2016

In this blog post, you will learn how to easily convert your PowerPoint slides into interactive and engaging web-enabled presentations using HTML5.

If you do not have the 2017 release of Adobe Captivate, download a trial version of Captivate.

To install Captivate, follow the installation instructions here.

Prepare your PowerPoint presentation

Open the presentation that you want to convert into an eLearning course. Make the required changes and remove all unwanted slides from the presentation.

Import the presentation in Captivate

Open Adobe Captivate. If you are on a Mac, you’ll find your installed version of Captivate under Applications. If you are on a Windows computer, you’ll find it under the Start Menu.

To import the PPT, click File > New Project > Project from MS PowerPoint.

File menu

The dialog box Convert Microsoft PowerPoint Presentation appears. Enter the project name and the size of the project in project properties. Select all slides and click OK to continue importing and converting your slide deck.

Convert PPT

Publish the project

Choose the option Publish on the big button bar. In the Publish dialog, select the SWF/HTML5 tab (top left). Then set the output format to HTML5 (you can turn off SWF.) Finally, click Publish.

Publish project

Your published HTML5 web page will now be available. But if you’ve never worked with HTML or HTML5 before it might not look the way you expected. Web pages are stored as individual elements (like graphics etc.) and a set of instructions in a text file that is usually called ‘index.html’

To put your new web slide show online you’ll want to copy the folder with your converted PowerPoint deck into your web server. By Default, Captivate publishes files into a folder called ‘My Adobe Captivate Projects’ in your Documents folder.

Right size your PowerPoint imports

Importing your PowerPoint slides into Captivate is as easy as 1-2-3! Simply follow the steps in this blog.

However, there may be circumstances when the dimensions of the imported PowerPoint slides do not match properly with Captivate slides. The difference in the dimensions could very well corrode the experience of a learner, especially when he/she sees stretched or shrunken objects in the project.

The dimensions of a slide in Captivate are defined in pixels, whereas Power Point defines slide size in inches.

You can create a new project “From MS Power Point” – Here you don’t have to worry about the dimensions, as Captivate creates a project of same dimension as your Power Point (yes it calculates correctly!). You can see this dimension while importing.

You might need to just consider whether this is the required dimension for your target audience.

You might also want to Import a Power Point presentation to an existing project. Captivate’s behavior in such a scenario is to resize the Power Point presentation to the dimension of your project. In many cases, this resizing is undesirable due to (possible but not always) loss of quality. So, Captivate gives a warning (which you can of course ignore).

One option is to resize the original PowerPoint presentation so that it matches your existing Captivate project dimensions.

Convert pixels to inches

On a standard Windows display set to 96 Dots per Inch (DPI), simply divide the PowerPoint dimensions by 96 and you get the value in inches. For example, if you want to set the dimensions of the Captivate slides to 1024 x 768 pixels, it is recommended that you set the dimensions of the PPT slides to (1024/96, 768/96)=10.67 x 8 inches.

Change the PowerPoint dimensions

Modify the dimensions of your Power Point presentation to 10.67 x 8 inches. In PowerPoint 2016, click the Design tab, and click Slide Size > Custom Slide Size to launch the Slide Size dialog. Enter your custom values in the fields provided. It would be a good idea to check whether your font sizes, objects etc are appropriate for the new dimension.

PPT slide size

Now, import your PPT slides into Captivate without worrying about size issues.

Read this blog for best practices of importing a PPT into Captivate.

NeoSpeech language support in Captivate

Adobe Captivate supports text-to-speech via NeoSpeech. Text-to-speech, simply put, is a process that converts any text into a spoken output. In Captivate, you can include intonations, inflections, pauses, etc. in your speech output. This is a must-use feature if you want to create engaging and interactive learning content.

For more information on text-to-speech in Captivate, see this blog.

Language support

Captivate only supports the following languages in NeoSpeech voice:

  • English
  • Canadian French
  • Korean

The following speech agents are available:

  • Bridget
  • Chloe
  • James
  • Julie
  • Kate
  • Paul
  • Yumi

I am a newbie in Adobe Captivate. Are there any resources to get me started?

Yes, there are.

The community portal has tons of blogs and videos for a newbie to get started on Adobe Captivate. We have curated some posts and videos and arranged them progressively for you to learn Captivate.

This tutorial/list, by no means, is complete and comprehensive.

We have listed down few high-level topics that span across most of Captivate’s features.

  • Creating projects in Captivate – Learn how to create a responsive and non-responsive project.
  • Creating recording and software simulations – Learn how to record a video demo and product simulation for training.
  • Overview of objects in Captivate – Learn what an interactive or a non-interactive object is.
  • Creating quizzes and assessments – Create quizzes and evaluate your learners’ knowledge.
  • Previewing and publishing your project – Publish your project across devices, form factors, and formats.

For a list of all videos, visit  https://elearning.adobe.com/adobe-captivate-tutorials/

Creating projects in Adobe Captivate

Creating a blank project

Doc: https://helpx.adobe.com/captivate/using/create-projects.html

YouTube: https://www.youtube.com/watch?v=gi_Yt7DGI3U

Importing from PowerPoint

Doc:

YouTube: https://www.youtube.com/watch?v=hWkkd7doM3w

Creating a responsive project

Doc:

YouTube:

Fluid Box (New in the 2017 release of Captivate)

Doc:

YouTube: https://www.youtube.com/watch?v=XQezSP3-yuA

Create recording and software simulations

Record video demonstrations

Doc:

YouTube: https://www.youtube.com/watch?v=DcrpVMEyS1w

Record software simulations for training and assessment

Doc: https://helpx.adobe.com/captivate/using/record-software-simulations.html

YouTube:

Objects in Adobe Captivate

Interactive objects

Doc:

YouTube:

Non-interactive objects

Doc: https://helpx.adobe.com/captivate/topics/noninteractive-objects-and-media.html

Create quizzes and assessments

Doc:

YouTube:

Previewing and publishing a project

Doc:

YouTube:

These posts and videos should get you up to speed. For more details on new features and queries related to Captivate, ask the community, and get detailed, quality answers.

Happy Captivating!

Message “Your computer is probably offline” upon clicking Assets menu options

When trying to access Adobe Stock assets or eElearning Brothers assets, you may encounter the message, “Your computer is probably offline”. This normally occurs in a restricted computing environment, where an IT administrator controls access to certain URLs.

This usually occurs in a restricted computing environment, where an IT administrator restricts access to certain URLs.

To access Adobe Stock and other features, the following URLs and domains need to be whitelisted:

  • ims-na1.adobelogin.com:443
  • adobe.com:443
  • adobe.com:443
  • typekit.net:443
  • adobedtm.com:443
  • cloudflare.com:443
  • community-portal-prod-appdata.s3.amazonaws.com:443
  • demandbase.com:443
  • demdex.net:443
  • tt.omtrdc.net:443
  • adobe.com:443
  • adobe.com:443
  • twitter.com:443
  • typekit.net:443
  • adobeid-na1.services.adobe.com:443
  • typekit.net:443
  • *.amazonaws.com
  • *.adobe.com
  • *.brightcove.com
  • *.amazon.com
  • *.adobedtm.com
  • *.typekit.net
  • *.demdex.net
  • *.brightcove.net
  • *.zencdn.net
  • *.cloudflare.com
  • nr-data.net
  • *.akamaihd.net

Also, whitelist the following URLs to access other Captivate services:

Accessing Geolocation http://www.adobe.com/go/cpgeo

https://maps.googleapis.com/maps/api

Adobe Stock https://stock.adobe.com
Captivate Prime https://captivateprime.adobe.com/
ELearning Brothers Assets http://www.adobe.com/go/cp9market
Preview in cloud.scorm https://cloud.scorm.com
Adobe Typekit https://cctypekit.adobe.io

https://api.typekit.com

http://www.adobe.com/go/cp_typekit

http://www.adobe.com/go/cp_typekit_help

http://www.adobe.com/go/cp_tk_learn_more

Community https://www.adobe.com/go/ecom

https://www.adobe.com/go/notification

https://www.adobe.com/go/inpupdates

Publish to devices (PhoneGap) https://build.phonegap.com

To access Captivate Prime, whitelist the following:

For more information, download the Adobe_Captivate_Prime_Technical_Guide.

Adobe Captivate 9 crashes on launch

If you are using Adobe Captivate 9 or 9.0.421, and witnessing frequent crashes on starting the product or even while working with a feature, follow the steps in this kb document.

Depending on the issue, the following are the fixes involved:

  • Upgrade Captivate version 9
  • Run Captivate as administrator
  • Recreate preferences
  • Logging in and out of current user account
  • Troubleshooting fonts

The list is not exhaustive. As and when we see user-reported issues, we will continue to update the kb document. Please bookmark the document below:

https://helpx.adobe.com/captivate/kb/captivate-crash-launch-perform-action.html

Unable to activate Adobe Captivate (2017 release)

Of late, we’ve been getting some mails on how some users were unable to activate their copy of Adobe Captivate (2017 release).

Typically on launch, you’d see the following message:

Activation failed

Clicking Try Again results in the same pop-up message.

To fix this annoying issue, refer the KB document, Unable to activate Adobe Captivate (2017 release).

Follow the steps in the document and your Captivate will launch as expected.

Captivate 8 and 9 security updates

Captivate 8 and 9 updates (release date 13 June, 2017) fix some vulnerabilities when reporting quiz results to a server.

In this update, we have sanitized the php files that you need for internal server reporting.

For more information, read the security bulletin.

Adobe recommends users of Captivate 8 and 9 to apply the fix using the instructions below:
Backup the php files:

  1. Browse to the Captivate folder – the default location is %ProgramFiles%AdobeCaptivateTemplatesPublish
  2. Rename the files internalserverread.php and internalServerReporting.php to internalserverread.old and internalServerReporting.old respectively.

Install the update:

  1. Download the APSB17-19.zip file from the APSB17-19.
  2. Move the php files from the extracted location to %ProgramFiles%AdobeAdobeCaptivateTemplatesPublish
  3. Restart Captivate.

For more information, see Report quiz results to an internal server.