MAKE TRAINING FUN!

Employee motivation and engagement is a critical component of employee relations in any organization today. When you add training requirements to everyday work tasks, it can be perceived as extra work that needs more time and energy than a person already spends at the workplace. It becomes imperative that employees feel propelled by something more than just managerial directives to take on and complete training. Additionally, L&D invests a lot in developing, procuring, and tailoring content for organizational training initiatives.

Click below to see how Adobe Captivate Prime can help you make training fun at work, and keep learners / employees engaged and motivated.

Make Training Fun – A 2021 customer guide

Please do get in touch with your Customer Success Manager for more information. For support issues, please contact captivateprimesupport@adobe.com. For feedback regarding this document please email jaisim@adobe.com.

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STRUCTURE YOUR TRAINING PROGRAMS ACCORDING TO YOUR TRAINING GOALS

How do you decide what kind of Training to create? Do you base it on the subject matter, length, format, user group, convenience? The good news is that all these factors help you decide.

Your Content Library may contain hundreds of training Modules, the smallest units of learning in Adobe Captivate Prime. When you start assembling these into Courses, Learning Programs and Certifications, it would help to keep in mind some objectives.

Click on the icon below to download our document on how to choose when to create a Course and when to create a Learning Program in captivate Prime.

Please do send us feedback and comments: jaisim@adobe.com or leave them below.

Thanks for reading! We hope you enjoyed the document and that you come back for more!

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Use AI to drive learning objectives

One of the key business drivers for any learning platform is the voluntary uptake of training content by learners.

The key challenge here is to not just make a repository of thousands of pieces of content available, but to also help the learner pick and choose, and to recommend the most relevant learning to them. Additionally, it helps to also be a platform that allows learners to contribute by uploading content and have discussions with peers, mimicking how human beings learn in the physical world.

Adobe Captivate Prime uses an AI-based recommendation engine to achieve this kind of intelligent sifting and driving of learning outcomes and also employs Topic Modelling AI algorithms to evaluate user generated content.

With the right kind of AI enablement, and the move from the stress on manual effort, Captivate Prime empowers you to keep learners interested and engaged with the platform.

Click on the PDF icon below to download our document that tells you more about how we get it done!

As usual we welcome all feedback and queries

Please email: jaisim@adobe.com

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Engage Learners with Automated & Customized Emails

From the time a user is added and registered in the LMS there are a variety of actions they are subject to or undertake, from being assigned roles, to being enrolled in Trainings, to being waitlisted, to being sent reminders, to being sent recommendations for trainings they may like.

If you are an enterprise with a large number of employees, who may at any time be enrolled in a variety of training programs, at different stages of completion, it becomes hard to keep up with the updates of the “who, where, when, and what” in an organized and efficient manner when it comes to their training progress.

The provision of a variety of email notification templates is a very useful tool for Administrators of an LMS, enabling them to decide when an email should be sent and to whom, and to customize it as they see fit. Additionally, learners also benefit from a wide range of email notifications, keeping them posted on their onboarding status, enrollments in Trainings, approaching deadlines, and even how their colleagues are faring on the leaderboard.

Download our customer guide and find out more:

Automate and Customize Email Notifications – Customer Guide

Hope you learnt something new and hope it helped! If you have any feedback or comments please do email me at jaisim@adobe.com. Always glad to hear from you.

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7 WAYS TO DRIVE CUSTOMER EDUCATION PROGRAMS WITH ADOBE EXPERIENCE MANAGER SITES, ADOBE CAPTIVATE PRIME AND MARKETO ENGAGE

Did you know that integrating a few Adobe products could result in a rather holistic learning platform?

I’m specifically referring to Adobe Experience Manager (AEM) Sites, Adobe Captivate Prime and Marketo Engage.

Attached here is a 2020 white paper by Adobe Captivate Prime Product Management that discusses precisely this. There are a whole lot of advantages of course when you integrate one Adobe product with another, simply because they work well together. Having said that, it does not necessarily mean you cannot use each of these exclusively/ in combination with a non-Adobe product just as well.

This paper looks at 7 ways to drive customer education using the combination mentioned above. Of course, this is a Captivate Prime centric document and the focus is on the learning platform as always. This year has seen some great strides forward for Prime, especially keeping in mind the user experience. We have a whole new learner homepage and the UI lends itself so easily to customization.

On the whole, taking a personal approach is extremely important in our holistic view to creating a learning platform. Do read this document to learn more about our approach to your customer education.

7 WAYS TO DRIVE CUSTOMER EDUCATION with AEM Sites, Captivate Prime and Marketo Engage – White Paper 2020

Wishing all of you Happy Holidays!

If there are other areas of Prime that you would like to see covered in these kind of documents and blogs, or if you have any other feedback for us please do write to jaisim@adobe.com

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SWITCH TO THE IMMERSIVE LEARNER HOMEPAGE IN 5 STEPS

A guide to switch from the classic UI to the all-new immersive user homepage experience.

The Adobe Captivate Prime user interface has a fresh look and feel for the learner homepage. Designed to deliver an engaging and motivating experience, there are a number of new features that you can now use to dependably draw and hold the attention of your learners. This document aims to help you understand and configure the new UI elements of the homepage. You can move things around, fine tune the algorithm, see a preview before you finally make the switch to the immersive layout. We have also built in a step for you to enlist the assistance of your CSAM to ensure a smooth transition. We hope you enjoy the new experience.

Please note that you can configure the first THREE steps at any time in readiness for deployment. Only when you are ready to take Step 5 do any of the changes you make actually affect the account setup.

Create an immersive experience for learners in Adobe Captivate Prime

Configure the learner homepage in your Adobe Captivate Prime (referred to as Prime henceforth) to provide an immersive and personalized experience.

This document describes FIVE steps you, the Administrator of the Prime account, must take. Even if your existing account has the ‘Classic’ layout, these steps can help you switch over seamlessly. This document will also help you fine tune the ‘recommendations’ algorithm so that you can make full use of Prime’s personalization capabilities to align with your organizational requirements.

1. Understand and configure UI elements in the new learner homepage

The new ‘Immersive’ layout of the learner homepage comprises several different widgets. When you navigate your Branding setup as Admin: Admin à Branding àLearner, you can toggle the button at the top from ‘Classic’ to ‘Immersive’ and configure the widgets you want here.

Note: You can do this as many times as you want to without any impact on learners until you confirm all actions in the last step.

The new masthead widget

The masthead works as an “Announcement” and you can use a different masthead for every user group you have in your account.

Go to Admin –> Announcements to create “Masthead Announcements”.

Recommended by your Org

You can use this widget to display featured courses on the homepage of a learner. You can further personalize this widget via the new “Recommendation” type of Announcements.

Go to Admin –> Announcements to create an Announcement “As Recommendation” to personalize this widget.

Check out the Live Preview of the new UI before going live

Test your configuration of widgets in the learner homepage, and see what it looks like when you click on this link: https://captivateprime.adobe.com/app/learner?learnerLayout=IMMERSIVE

You can always go back to the earlier steps to reconfigure widgets if you are not satisfied. You can do this as many times as you like.

2. Enable “Classic” or “Immersive” homepage for learners

Navigate to Admin–>Branding–>General and scroll down to the section where you can choose between the “Classic” and “Immersive” experience for all your learners.

3. Tune the Recommendation Algorithm

Prime has an algorithm that makes recommendations based on the kinds of training activities that take place in your account. To help Prime better understand this, you must provide certain required inputs. These inputs are as follows:

Training type

  1. Industry Aligned

Select “Industry Aligned” if you largely train internal employees, and the training material you use in this account mainly comprises off-the shelf content such as that by third party providers like LinkedIn Learning or others.

  1. Custom

Select “Custom” if you largely train external users (or even disparate groups of internal employees) and the training material you use in this account primarily comprises custom training content that you have developed specifically for your different groups of learners.

Identify learners as peers

Similar to the Scope Setting for Gamification or Social Learning, this setting lets you define internal or external groups of learners as peers who will influence each other’s’ recommendations.

1. When Training type is “Custom”:

  • If you select Training type as “Custom” then it is Adobe’s recommendation that you leave this setting untouched, i.e. do not identify any learners as peers.

  • Leaving it this way will allow all learners in the account to influence each other through learning choices they make.
  • However, if you really have very diverse user groups in your account, e.g. you train end customers who belong to different organizations, the dropdown menu should have the different organization names available. [Ensure “Organization Name” is an active field in your user database/csv file, and every learner has an “Organization Name” associated with them.] Therefore, select an “Organization Name” in the dropdown menu, and Prime will accordingly divide your user base into different user groups. Now only peers within an organization can influence a learner’s recommendations, making the recommendations that much more effective and relevant.

2. When Training type is “Industry Aligned”:

  • When you select Training type as “Industry Aligned” then Prime automatically uses a learner’s “Profile” data to create peer groups and then recommendations.

For this to work, it is important to make sure that you populate the “Profile” metadata of learners in your account with data that provides some learner characteristics such as Job Designation or Title. If the “Profile” option is not the correct data, you can select any /all of the other fields. You can have a maximum of FIVE Active Fields in the system. Choose the ones you think are most relevant to making training recommendations for a learner. For example, if you have set up Active Fields for “Business Unit” and “Location City”, and assuming that people within a Business Unit and City are ideal peers, then choose those two fields and direct Prime to use the data therein to create peer groups to influence recommendations.

4. Tune the algorithm with Adobe’s assistance

Although completely optional, Adobe highly recommends that you enlist your CSAM’s assistance with the tuning of the algorithm.

  • First reach out to your CSAM to indicate your desire to switch from the Classic to the Immersive homepage layout for your learners.
  • Your CSAM will work with you from Steps 1 through 3 to ensure they are made correctly.
  • They will use engineering support to make the changes in tuning selections (Step 3) for you.
  • We will request you to wait for one week during which time the recommendation algorithm will tune itself according to the selections made in Step 3.

If you choose not to fine tune your algorithm with Adobe’s assistance and switch to “Immersive” anyway, users will still have an enhanced experience. The only difference will be that the initial recommendations that learners receive will be more generic in nature and will, over a week’s time, be fine-tuned as the algorithm learns user behaviors.

5. Make the switch

Go back to your Admin interface and make the actual switch to “Immersive”.

We hope your learners enjoy the new experience! Please feel free to reach out to our support team at captivateprimesupport@adobe.com or your Customer Support Manager for any assistance.

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Integrate AEM Sites and Adobe Captivate Prime for a Custom Learning Experience

If…

  1. You are a medium to large size organization and want more than the native customization features offered by Prime,
  2. You wish to offer a brand-new learning experience to an audience that includes your customers and/or partners, where your brand persona really shines through the entire experience,
  3. Your learners are already aggregated onto your AEM portal and it does not make sense to now redirect your learners to a new LMS,
  4. Your existing AEM site offers your learners a combination of resources from Learning and Marketing,and you now want to take the LMS to your learners,

…then this document is for you.

Take customization to another level and offer your learners a wholly bespoke experience outside the native LMS. Adobe Captivate Prime is perhaps the ONLY System in the market that allows you to do that. If you already use AEM Sites for your organization’s digital content and property, read the accompanying document to learn about the benefits when you integrate it with the Prime experience.

Integrate AEM Sites with Captivate Prime for a custom learning experience

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Create Courses from Impromptu Training

Incorporate Impromptu Training

Often training may happen ad hoc or “on the fly” when the instructor is in the room at the moment or on the shop floor. These are trainings that are not scheduled in the LMS. Therefore, the question arises: how do you account for these unplanned trainings such as impromptu sessions on the shop floor?

This document discusses how Adobe Captivate Prime (Prime) API are used to create a Course in an ad hoc manner.

The usual procedure for creating a Course in Prime is to create Modules in the LMS and upload materials etc. and then publish it. This method works when you have a planned program/schedule and want to create various Courses with media, materials, and possibly classroom sessions (live or virtual).

With ad hoc trainings that could happen at any time and anywhere, it is just as important to capture the event as a Training in the LMS and as an achievement for participants.

Create Courses from Impromptu Training

There are a few reasons why you might consider creating a Course from ad hoc training:

In some industries or organizations, training is not a formal or regular process and not every employee has access to a laptop, access to the LMS etc. For example, a trainer might just be on the shop floor and discover that there are a few workers there that need some training in labelling and sorting, and so s/he decides to have a spontaneous training session then and there.

Use Prime’s Migration API to create a Course

Prime uses Migration API to create a Course in this ad hoc manner. Migration API are those API that we use to import pretty much most information/data into the LMS, e.g. user data. When importing user information into Prime, you have to create a CSV file with all the user information and then import the file into the LMS. In a similar way, you can use the same migration API to import Course information, and create a Course as it happens, in to the LMS.

NOTE: This is different from xAPI statements. While xAPI statements also capture events outside of the LMS, they are scheduled events. Creating ad hoc events, as is evident from the word itself, is unplanned and unscheduled.

You would have to develop a way, e.g. an app, that would populate the CSV with all relevant Course information including name and description along with user enrollment and completion data. For example, a partner app could do the following: 1. Scan employee badges and record attendance; and 2. Use Prime’s migration API to create a migration CSV, and then record attendance. The information is updated in a Box/FTP folder post which the API call comes up and then marks attendance in Prime.

Summary

Use Adobe Captivate Prime’s migration API to create ad hoc Courses in the LMS. This powerful capability supports on-the-job learning endeavors, records often missed informal trainings, and allows a spontaneity to exist alongside planned training programs. Work with Adobe partners to create an app to let you creatively and easily conduct training and record attendance on the fly, as you go along.

To download this document, please click:

Create Courses from Impromptu Training Sessions – Customer Guide

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Deliver Customized Reports and Meet ROI Objectives

The August 2020 release of Adobe Captivate Prime features a fully revamped Reports feature, showcasing the new Admin Dashboard, a powerful engine that tracks all the many components of Training, helping you maximize returns on your company’s ROI.

At a high level the Admin Dashboard helps you to:

  1. Track Usage,
  2. Track effectiveness of Trainings, and
  3. Drive Training Strategy

This document will take you through the Dashboard’s features that support the fulfillment of these requirements:

Deliver Customized Reports and Meet ROI Objectives – Customer Guide. Feel free to download and peruse at your convenience

Compared to the older functionality of reporting in Prime, the Admin Dashboard provides you a lot more information at a glance, where previously you might have had to export separate Learner Transcripts or Training reports and then perform various analytics to retrieve the information you want. We have tried to better anticipate your Admin requirements with the introduction of the Admin Dashboard. We hope we’ve succeeded!

Do contact your CSAM any assistance with the Dashboard. For further support please do contact captivateprimesupport@adobe.com. For feedback on this document please write to jaisim@adobe.com.

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