The theme of the annual World Economic Forum was ‘Mastering the Fourth Industrial Revolution’. This revolution is being driven primarily by the rapid advance of digital technology. It’s already having an impact, changing the nature of work and requiring employees to be increasingly flexible. This post was first published on eLearning Industry.
Given the critical importance of compliance training, it’s understandable that it can be a costly undertaking. The cost doesn’t just include the provision of training itself. It also extends to the loss in productivity when large numbers of staff are taking away from their jobs to attend courses. This post was first published on eLearning Industry.
Forbes magazine once suggested: ‘Chatbots will be your new best friend’. Putting the hyperbole to one side, the truth is that chatbots or AI-enabled Virtual Assistants are now being used to support all sorts of areas within organizations: Project Management, HR, customer service, L&D and so on. This post was first published on eLearning Industry.
Much talk about Artificial Intelligence would have you believe that it’s a superior form of intelligence that is superseding ours and that AI-driven machines and programs will outproduce and outperform humans as to make us redundant. The reality is more complex. This post was first published on eLearning Industry.
Always remember the people you’re supporting: the employees, the learners. Your performance support needs to be learner-centered or learners won’t want to use it. Also, today’s learners expect more. If information is accessible at the tap of a key wherever they are, they’ll expect similar connectivity in the workplace. This is where an enhanced version of performance support that properly harnesses and adapts to the opportunities offered by mobile, digital, intelligent technology can really come into its own. This post was first published on eLearning Industry.